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PanTerra Networks

PanTerra Networks

Overview

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…

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Recent Reviews

Satisfied Customer

10 out of 10
February 13, 2024
Incentivized
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for …
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PanTerra works for us

8 out of 10
February 20, 2023
Incentivized
We use PanTerra's VOIP for all of our telephone communications including customer service. Their system provides us with inbound call …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business Basic

$17.95

Cloud
per month per seat

Business Plus

$24.95

Cloud
per month per seat

Professional

$29.95

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://panterrastreams.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12.95 per month per seat
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Product Details

What is PanTerra Networks?

Streams by PanTerra Networks offers unified communications features with live support


Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:

  • PanTerra Data centers are redundant at every level to ensure 99.999% uptime.

  • Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.


The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.


Equipped for privacy, built for sensitive data

PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.


Streams plays nice with existing technology

Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.


Four pricing tiers to fit any enterprise need

Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).


Managed cloud hosting

PanTerra's communications and collaboration platform is built and managed 100% in-house.

PanTerra Networks Features

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: cloud PBX
  • Supported: integrated softphone
  • Supported: mobile app
  • Supported: call center
  • Supported: video/screenshare conferencing
  • Supported: cloud storage & file sync/share
  • Supported: business analytics

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.

PanTerra Networks Videos

Getting Started with PanTerra Streams Business Phone Systems
Rethinking Organizational Comms Post-2020

PanTerra Networks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

PanTerra Networks Downloadables

Frequently Asked Questions

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

PanTerra Networks starts at $12.95.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for PanTerra Networks.

Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.

The most common users of PanTerra Networks are from Small Businesses (1-50 employees).

PanTerra Networks Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(94)

Attribute Ratings

Reviews

(1-25 of 61)
Companies can't remove reviews or game the system. Here's why
Jay Cruzan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
PanTerra Networks is a great SMB and Mid-Market solution. They struggle in Gov/Ed, and Enterprise. I think that's a result of less name recognition and not having Gov/Ed discounts available.
Score 9 out of 10
Vetted Review
ResellerIncentivized
PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
PanTerra Streams is well suited for a small company like ours that is planning on scaling up. We have different numbers for different departments, but because we are a small company, one or two people are in charge of multiple departments. Therefore we are able to manage 5 phones all at once because they all ring at once and can be answered from any phone. This is an option that has been implemented. When we scale up, we will not have all the phones ring at once and each department will be responsible for its own phone.
Floyd Massey, Ph.D. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The implementation went smoothly for the number of locations and users. Teams integration is a fairly new feature and we haven't tested it yet. Setting up auto attendants is straightforward and simple.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
PanTerra Streams works great in our growing law firm. The cost per line is significantly less than other VOIP services we have utilized in the past. Also, the customer service is second to none. Anytime I have a question or problem, I can quickly login online and just chat with customer service. Customer service always quickly and efficiently handles any issues that arise. The only negative to PanTerra Streams is that the admin portal is clunky, hard to navigate, and not intuitive (even for someone that is fairly tech savy). Nevertheless, if I run into a problem, the customer service team resolves it immediately, so the fact that the admin portal is hard to navigate is really no issue at all.
February 20, 2023

Still onboarding

Beverly Carlton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Need for understanding how to use the features.....aware that training may be available through videos, however, that is time consuming and not always an efficient method to resolve understanding needed quickly. Plugged into our phones, the service is not available when computers are turned off.....don't understand why they shouldn't have a direct ethernet connection
Samer Samaan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Panterra makes most sense for medium to large companies with a high call volume. They would be most able to take advantage of all of the features. Also, any company with remote employees would do very well using Panterra as most of their services are cloud/app based! It may be less suitable for small companies with limited resources and a low call volume.
February 20, 2023

PanTerra works for us

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We converted from another company. PanTerra is our 4th VOIP provider. All have had positives and negatives. We like PanTerra presently as they are more reliable than some of our past providers and are significantly cheaper than all of the others we have used. Although we have had other software that is easier to use, theirs is simple enough and they help you get it all set up at the start so it is easy to maintain after that.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a full service ground transportation company. We receive hundreds of calls a day. Our old phone provider would have so many issues. Our phones were down daily! We were losing so much money on the lost calls. One call to PanTerra solved our issues. They were quick to put a proposal together and gave us discounts to keep us in the same price point as the old provider. They helped us pick out equipment we needed and they came up with programing that fit our business needs. We have 2 locations and can work out of either office and handle calls from both companies. The mobile app makes it even better as you can be on the go and run your company seamlessly. If you are not using PanTerra for your business phone needs then you should look into it. The options and features they offer are endless. They can build a system to fit your specific business model with ease of use. I can not say enough good things about them. They even beat out Ring Central.
February 13, 2023

Good Product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It works well for what our office needs. The only downside is when we get a new number for a location outside of our home location, we have to call for them to get the 911 system set up for that new location; otherwise, the 911 call goes to Garland EMS/Police instead of where they are calling from.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
PanTerra Streams is great for a medium sized agency that has someone with some technological background on staff. If it was for an agency with no technological knowledge I feel like the administrative tools would be challenging for them to do independently. It could be done and PanTerra Streams does well coaching through issues but it can be frustrating.
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