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PanTerra Networks

PanTerra Networks

Overview

What is PanTerra Networks?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which…

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Recent Reviews

Satisfied Customer

10 out of 10
February 13, 2024
Incentivized
We use PanTerra as a VoIP system for our medical practice. Currently, we have about 50 users both overseas and locally. It is used for …
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PanTerra works for us

8 out of 10
February 20, 2023
Incentivized
We use PanTerra's VOIP for all of our telephone communications including customer service. Their system provides us with inbound call …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Business Basic

$17.95

Cloud
per month per seat

Business Plus

$24.95

Cloud
per month per seat

Professional

$29.95

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://panterrastreams.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12.95 per month per seat
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Product Details

What is PanTerra Networks?

Streams by PanTerra Networks offers unified communications features with live support


Supported in-house with no customer support phone scripts, call run-arounds, or support ticket juggling, users get 30-second live support from stateside technicians. Additionally:

  • PanTerra Data centers are redundant at every level to ensure 99.999% uptime.

  • Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.


The PanTerra solution is supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.


Equipped for privacy, built for sensitive data

PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.


Streams plays nice with existing technology

Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.


Four pricing tiers to fit any enterprise need

Available with pricing bundles as low as $13.95 per seat (with a 30% off discount available on request).


Managed cloud hosting

PanTerra's communications and collaboration platform is built and managed 100% in-house.

PanTerra Networks Features

Unified Communications Platform and Collaboration Features

  • Supported: Team messaging

Additional Features

  • Supported: cloud PBX
  • Supported: integrated softphone
  • Supported: mobile app
  • Supported: call center
  • Supported: video/screenshare conferencing
  • Supported: cloud storage & file sync/share
  • Supported: business analytics

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.

PanTerra Networks Videos

Getting Started with PanTerra Streams Business Phone Systems
Rethinking Organizational Comms Post-2020

PanTerra Networks Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

PanTerra Networks Downloadables

Frequently Asked Questions

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

PanTerra Networks starts at $12.95.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for PanTerra Networks.

Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.

The most common users of PanTerra Networks are from Small Businesses (1-50 employees).

PanTerra Networks Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(94)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
February 20, 2023

Still onboarding

Beverly Carlton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Cell phone users were having difficulty getting calls through. Our previous equipment was over 15 years old
  • Connections
  • Responding to questions/concerns quickly
  • Phone equipment sent timely with online and phone setup support
  • Training on use of features
  • Understanding the complex billing document
Need for understanding how to use the features.....aware that training may be available through videos, however, that is time consuming and not always an efficient method to resolve understanding needed quickly. Plugged into our phones, the service is not available when computers are turned off.....don't understand why they shouldn't have a direct ethernet connection
  • Reliability
  • great onboarding experience
Responding in a timely fashion
Was a little cumbersome being online
Can't tell that it has impacted productivity....that messages are available on email is a bonus, but, not necessarily impacting productivity, especially since access is also on the phone....
None did not evaluate any other products
Blackbaud FIMS, Azure AI (Cortana)
6
Reception; Intake Specialist; Classroom Instructor
6
Basic Skills of use process
  • Receiving phone calls
  • History of calls
  • Recall of received calls
  • Phone messages sent to email
  • NA
  • DON'T KNOW
  • DON'T KNOW
GOOD PHONE SYSTEM
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Directory of employee names
100%
10.0
Call Management (8)
73.75%
7.4
Answering rules
70%
7.0
Call recording
90%
9.0
Call park
70%
7.0
Call screening
60%
6.0
Message alerts
90%
9.0
Business SMS/External Messaging
10%
1.0
Online Fax
100%
10.0
Voicemail Transcription
100%
10.0
Mobile apps
N/A
N/A
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing (1)
80%
8.0
Desktop sharing
80%
8.0
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration (1)
90%
9.0
Centralized communications management
90%
9.0
Yes
Old PBX system
  • Price
  • Product Features
  • Product Usability
no
no criteria
  • Don't know
As far as I know, it was PanTerra
Yes
receive, unpack, create passwords, spreadsheet of information
  • understanding the process
NO - DON'T KNOW
No
December 2022
Great quality
  • answering
  • transferring calls
  • speaker phone doesn't always work well
  • don't understand speaker phone always
Yes, but I don't use it
February 09, 2023

Great VOIP System

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use their VOIP service. This is great for our small business as we can call and receive calls from our desk and also they are forwarded to our cell phones. I don't miss any calls and I really like the voicemail to email option if I can't take the call.
  • voicemail to email
  • easy voicemail setup and phone setup
  • iPhone app
  • ease of using website
The use of their iPhone app is great and allows me to take calls when I'm not in the office. I really like the voicemail to email option.
  • ease of communication with our clients
I have never used their support.
It was easy to implement.
Easier to communicate.
Easy to use, everything that we use is automated.
  • voicemail to email feature
  • iPhone App
  • website setup and updates
Yes
It works very well on my iPhone
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