PanTerra Streams

PanTerra Streams

Customer Verified
Score 9.4 out of 10
PanTerra Streams

Overview

What is PanTerra Streams?

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which...
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Recent Reviews

Eh

5 out of 10
February 15, 2023
we use for our daily phone operations and for remote work when applicable. we do not have a "call center" of any type. our main use is …
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Verified User
Executive

Good Product

10 out of 10
February 13, 2023
We use it for incoming and outgoing phone calls. A couple of lines to text with. We have a fax line just in case we need to fax it. It's …
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Verified User
Representative
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How PanTerra Streams Differs From Its Competitors

Unified Communications

Our office does not utilize all of the PanTerra Streams features. In fact, we don't use the messaging or file sharing options. Therefore, I cannot speak to those features. However, we do utilize the cloud PBX and it allows us to continue to work when out of the office and away from a physical phone.
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Verified User
Partner

Unified Communications

It's absolutely improved our productivity. Their reporting made the biggest difference - Now we're able to see who's answering their phones or not, and which option our customers are selecting and what's happening after they are routed by our auto-attendant. Our customers are pleased as well with …
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Unified Communications

This was more of a lateral move for us. We've used VOIP for our phone communications for a lot of years. The cost savings are what made the decision. We do not use their file sharing or messaging capabilities at this time as we do those tasks through other systems.
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Verified User
General Manager

Unified Communications

We almost all use the voicemail to email feature. Often times we are out and about in the field so we are not at the desk to answer our phones. Being able to access them wherever we are is so helpful and being able to utilize this service has been a game changer.
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Verified User
Administrator

Unified Communications

PanTerra Streams has had a significant impact on our team's overall productivity. Firstly, the reliability of the platform has been a key factor in improving our productivity. With PanTerra Streams, we no longer have to worry about downtime or system malfunctions, as the platform is always …
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Unified Communications

Imagine you have a group chat with your friends where you can all communicate with each other, send messages, and share files. This digital phone system is similar, but instead of using a chat app, you use a phone to talk to people. Just like in the chat, the information is sent and received using …
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Unified Communications

We only needed one or two of these features. We have efax, it works great. Faxes come directly to my email and I can review them and then choose if I want to print them or just delete them (because they are junk). We don't use file sharing, messaging, or any of the other features offered.
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Verified User
Executive

Reviewer Pros & Cons

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Pricing

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Business Basic

$17.95

Cloud
per month per seat

Business Plus

$24.95

Cloud
per month per seat

Professional

$29.95

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optionalOptional
For the latest information on pricing, visithttps://panterrastreams.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $12.95 per month per seat
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Product Details

What is PanTerra Streams?

Streams by PanTerra Networks offers the unified communications features with live support


It’s purpose-built and supported in-house, with no customer support phone scripts, call run-arounds, or support ticket juggling. Users get 30-second live support from stateside technicians. Additionally:

  • PanTerra Data centers are redundant at every level to ensure 99.999% uptime.

  • Technical safeguards including Multi-factor Authentication to access controls, supporting compliance under the most rigorous mandates.


The PanTerra solution is fully supported through instant messages, by phone (simply dial 611 from any phone), desk share, or by email. Additionally, the vendor offers unlimited training for key team members for users who prefer to develop internal training and support resources.


Equipped for privacy, built for sensitive data

PanTerra's unified communications cloud boasts compliance with rigorous requirements for data protection. The Streams unified communication solution was built for Health Insurance Portability and Accountability Act (HIPAA) as well as the Health Information Technology for Economic and Clinical Health Act (HITECH), delivering the most secure unified cloud service in the industry.


Streams plays nice with existing technology

Write custom scripts with AppDesigner for customization, with popular open-API CRMs, SSOs, email clients, etc.


Four pricing tiers to fit any enterprise need

With pricing bundles as low as $13.95 per seat (with a limited time 30% off discount on request) the user can access the features needed.


Managed cloud hosting

PanTerra's communications and collaboration platform is built and managed 100% in-house.

PanTerra Streams Features

  • Supported: cloud PBX
  • Supported: integrated softphone
  • Supported: mobile app
  • Supported: call center
  • Supported: team messaging
  • Supported: video/screenshare conferencing
  • Supported: cloud storage & file sync/share
  • Supported: business analytics

PanTerra Streams Screenshots

Screenshot of Advanced Collaboration Features - Streams is an all-in-one, feature-rich, end-to-end cloud communications, collaborations, and file sharing suite that increases performance throughout your organization.Screenshot of AppDesigner - Not only can we set up the platform for your business before deployment, but you'll have turn-key tools to do more with its open API.Screenshot of Analytics & Reporting - Access to your analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow easy lockout of stolen devices and admin tools support immediate reassignment of user content.

PanTerra Streams Videos

Understand the ins and outs of our business phone system. Start-up is easy. You'll get 5-star support, HIPAA and HITECH compliant tools, security at every level, tons of cloud-based features, mobile accessibility, and more. Maybe it's time to go cloud-based. Maybe it's time to consider PanTerra.
You'd be surprised to know most business communication systems rely on technology that is nearly 30 years old now. Does yours? We saw the detrimental effects of this in 2020 because when businesses couldn't scale to operate remotely or collaborate online they struggled and ma...
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PanTerra Streams Integrations

PanTerra Streams Competitors

PanTerra Streams Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, Canada
Supported LanguagesEnglish

PanTerra Streams Downloadables

Frequently Asked Questions

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

PanTerra Streams starts at $12.95.

8x8 X Series, RingCentral MVP, and Vonage Business Communications are common alternatives for PanTerra Streams.

Reviewers rate Hosted PBX and Online Fax highest, with a score of 9.1.

The most common users of PanTerra Streams are from Small Businesses (1-50 employees).

PanTerra Streams Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

 (79)

Attribute Ratings

Reviews

(1-25 of 53)
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February 24, 2023

PanTerra Streams - An Excellent VOIP Service

Verified User
Partner in Legal
Law Practice Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Support Rating
10
The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.
February 20, 2023

Riding the Current - A Review of Panterra Streams

Samer Samaan | TrustRadius Reviewer
Samer Samaan
Marketing Director
Statewide Windows & Doors (Construction, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
They have by far the best support! I can dial 611 from any phone and someone is waiting right away to help. They have yet to not solve a problem quickly and efficiently. The person on the other end is polite, and extremely knowledgeable. Fantastic support compared to any company we've dealt with to date - just as promised!
February 20, 2023

PanTerra works for us

Verified User
General Manager in Manufacturing
Consumer Goods Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Support Rating
9
PanTerra's customer support is by far the most responsive of all of the VOIP services we have used. Their people respond within hours and have always found a solution to our question. Some of our past providers actually couldn't find any solution to issues that PanTerra has shown to be simple.
February 15, 2023

Eh

Verified User
Executive in Customer Service
Insurance Company, 11-50 employees
Score 5 out of 10
Vetted Review
Verified User
Support Rating
8
-experienced responsive support when speaking to support. Online support can be frustrating. -have had to be upgraded to higher support levels and have experienced frustration at that level with urgency/timeliness. -in my experience, lack of local support/technicians is a problem. once our system was installed, the retailer pretty much dumped us on panterra support which was quite the surprise when expecting to have local support.
February 14, 2023

99% Satisfied!!

CH
Caleb Hannon
COO
StayLakeNorman (Hospitality, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Support Rating
10
They are always quick to respond and help me with anything. They will ask questions if needed but usually they will quickly take care of whatever I need within 12 hours of sending in a ticket. I love that they don't ask me to do it with instructions unless I'm asking for instructions for next time.
February 11, 2023

Great service for nonprofit agencies!

Verified User
Administrator in Other
Non-profit Organization Management Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Support Rating
10
The support team is always helpful. Each time that I have had to contact them to make account changes or have any other questions they are able to answer my questions with ease and in a way that I can understand what needs to be done.
February 09, 2023

PanTerra Streams a 7 years review

OC
Otis Collins
Sr. Manager
Security Industry Specialists (Security & Investigations, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
I've been using PanTerra for several months now and I have to say, their support has been a standout feature for me. The support team is incredibly reliable, responsive, and efficient, and they have been instrumental in ensuring that our organization runs smoothly. Whenever I've had an issue or question, the support team has been there to help, providing clear and concise answers to my inquiries. The support team is knowledgeable and professional, and they have a deep understanding of the PanTerra platform. They have been able to resolve any issues I've had quickly and effectively, allowing me to continue using the platform without any interruptions. I'm also impressed with the variety of support options available, including live chat, email, and phone support. This has made it easy for me to get the help I need, whenever I need it.
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