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parcelLab

parcelLab

Overview

What is parcelLab?

parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and…

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Recent Reviews

TrustRadius Insights

ParcelLab is a comprehensive package tracking and returns solution that maximizes the usability of customer systems. With its ability to …
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Pricing

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What is parcelLab?

parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is parcelLab?

parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.

parcelLab Features

Customer experience management Features

  • Supported: Website A/B testing

Additional Features

  • Supported: EDD update - filter EDD of the carrier and adjust accordingly
  • Supported: 35 supported languages
  • Supported: Google maps location, opening hours, parking information
  • Supported: Split orders and combines them in comms and show on track and trace page
  • Supported: No technical integration required
  • Supported: Real time latency capacity
  • Supported: 24 partner integrations like SAP, Oracle, Salesforce
  • Supported: Real time monitoring, ensuring highest data quality with intelligent data fetch and validation
  • Supported: Imports raw data into BI tools
  • Supported: Available on comms channel like email, SMS, Alexa, App push, WhatsApp, PWA push
  • Supported: Fully white-labelled, configurable enterprise-grade platform
  • Supported: Builds brand loyalty with relevant communication in the user's tone of voice
  • Supported: Identifies failed deliveries like customer refusal, customs issues, address issues, parcel damaged, failed attempt, parcel not collected
  • Supported: EU data complexity experience - parcelLab cleans multiple data point from the carrier and improve complex carrier logistics across the border
  • Supported: Flags orders which have not been dispatched using our AI
  • Supported: More than 150 carrier integration
  • Supported: End-to-end process coverage (pre-shipping & returns, split & drop shipments, edgcases)
  • Supported: Carrier performance analysis
  • Supported: 153 active countries

parcelLab Screenshots

Screenshot of Web shop integrations
Hosting an Order Status page enables customers to revisit the site, engage with the product and enjoy a branded experience – all whilst tracking their parcels.Screenshot of Operations analytics
Operational performance is at the heart of the customer experience, right alongside products and services.
With the parcelLab portal users can analyze, compare and improve processes.Screenshot of Proactive communication
Communicating directly with customers helps manage expectations, reduces inquiries and builds brand loyalty.Screenshot of Customer service
Even if customers call, the user is already alerted to any problems and immediate access is provided to the back-end portal to resolve any issues quickly.Screenshot of Embedded content
Delivers a personalized experience by adding relevant branded images, videos, recommendations or reviews to every touch point. This helps to leave a lasting impression and gives them a reason to come back, again and again…Screenshot of Returns and lifecycle
At various touch points, customers are reminded about sending back their products and making the connection with warranties and repair processes. Users can still recover the returns revenue by getting customers to purchase something else instead.

parcelLab Video

parcelLab in one minute

parcelLab Competitors

parcelLab Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesEurope and North America. Other countries possible upon request.
Supported Languages35 languages.
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Comparisons

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Reviews and Ratings

(1)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ParcelLab is a comprehensive package tracking and returns solution that maximizes the usability of customer systems. With its ability to bridge the communication gap between order placement and parcel delivery, users have found great value in this software. The AI-powered solution allows customers to predict estimated delivery dates, enhancing their overall experience. By guiding customers through their customer journey and after-purchase experience, ParcelLab effectively reduces the number of customer care requests, saving both time and resources for businesses.

One key use case of ParcelLab is its last-mile delivery communications system, which greatly improves visibility into the delivery experience for customers. Users appreciate how this software tracks every step of the customer journey with detailed shipping information. Furthermore, by allowing users to control and personalize content in service emails, ParcelLab enhances the post-purchase experience for customers. Flexibility is another standout feature of this software, as it can adapt to new priority projects and solve problems effectively.

Moreover, ParcelLab's proactive communication with clients at each stage of the package has proven to increase customer satisfaction while reducing support calls. Customers have expressed their satisfaction with ParcelLab's direct customer support, which sets it apart from its competitors. Additionally, the software offers customization and localization options, further enhancing the after-sales experience for customers. Overall, ParcelLab provides a robust package tracking and returns solution that addresses various pain points in the e-commerce industry while significantly improving customer experiences.

Easy-to-implement solution: Several users have found parcelLab to be an easy-to-implement solution, allowing them to quickly integrate it into their existing systems without much hassle.

Responsive customer support: Many reviewers have praised the fast reaction and responsiveness of parcelLab's customer support team. They have experienced quick responses to their requests and inquiries, indicating a proactive approach from the team.

Flexible and customizable approach: Users appreciate that parcelLab is open to adjusting their solutions to meet the specific needs of their brand. This flexibility and customization allow users to tailor the platform according to their requirements, resulting in a more personalized experience.

Inefficient Quality Control Process: Some users have expressed frustration with the quality control process for communications, stating that it can be inefficient and time-consuming. They feel that improvements are needed to make the process more efficient.

Streamlined Change Submission Process Needed: Reviewers have mentioned a desire for a more streamlined change submission process to avoid delays in the system. They suggest that simplifying and optimizing the process would help to expedite changes.

Capacity and Structure Issues: Several users have noted capacity and structure issues, particularly in relation to meeting increasing needs. These issues need to be addressed to ensure smooth operations and accommodate growing demands.

Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
What stood out to me about parcelLab from the very beginning was how they clearly demonstrated their advantages over AfterShip in our initial conversations. However, what really sets them apart and makes me appreciate their service is the direct customer support I receive. It's unlike the constantly changing agents I encounter when chatting with AfterShip. With parcelLab, it feels much more personal. Moreover, they offer a wide range of customization and localization options, which has significantly enhanced the after-sales experience for my customers.
  • Package Tracking
  • Returns Management
  • Delivery Forecast
  • First setup takes time
  • Lots of features that can be explored
parcelLab ensures that customers stay well-informed about their online orders. They receive clear updates on shipping and returns, which greatly enhances their post-purchase experience. This eliminates much of the uncertainty that typically accompanies online shopping.
  • Package Tracking Comms
  • Deep Analytics
Customer experience management (1)
90%
9.0
Website A/B testing
90%
9.0
  • Less customer inquiries
  • Higher NPS score
  • reduced Customer service costs
ParcelLab has better carrier integrations and much higher customizability
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