January 28, 2020
Score 10 out of 10
Read Lyza Swearingen Latham's full review
Pros and Cons
- Forms, particularly customized forms called "Form Handlers" in Pardot.
- Email reporting. Great detail and insights.
- Email templates and drafts are really confusing. I trained various people to create their own templates, but they consistently got confused between publishing a template or just saving a draft, and where they needed to go back to find it.
- Their help process is broken, at least for our particular use case. Because we have an enterprise license for Salesforce (even though we had a separate license for Pardot) whenever I needed help with something, I'd get stuck down a rabbit hole and couldn't submit a ticket.