TrustRadius
PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.PatientPop ehPatientPop was implemented in our company with the hopes of bringing in new patients and improving our online presence. We are a small, specialty chiropractic company in the city of Chicago, so although we are unique and don't have much direct competition, we have had a hard time keeping consistent growth. Our main struggle is that we do not accept insurance, so most people would rather find an office that does instead of paying out of pocket and having to submit on their own for reimbursement. We hoped that by using PatientPop and spreading our name to a wider audience we would be able to bring in a higher volume of our "ideal new patient", but we have had a few issues in the few months (we started in March) that we have been using PatientPop. First, the way we were pitched the product from a sales aspect was not reflected in the way our onboarding was handled. We had issues with having multiple providers, SEO tracking, and online scheduling. We have definitely seen an increase in POTENTIAL new patients reaching out, but many of them do not schedule due to our lack of insurance acceptance (we were not told that most of their other clients do take insurance). We have also had a lot of patients turn away due to the unclear online scheduling system which relates back to the multiple providers' issue. Our website redesign was also a little messy because they left out some of the pages/images from our original without letting us know. There is definitely LESS information on our current website which leaves a lot of questions unanswered for patients.,Simple web design Appointment request dashboard is easy to use Support team does what they can or will explain why something cannot be fixed,The onboarding/implementation managers seem to just be the middleman between customers and the support team which means issues take longer to be solved or sometimes are just "lost in translation" altogether. We have just been contacting the support team directly to get issues solved. PatientPop should look into becoming legally approved to sync with medical programs (for us it would be ChiroTouch). This would make the online scheduling easier to use and more accurate. PatientPop should find a way to filter out new patients only looking for someone that takes their insurance.,6,Lots of calls from POTENTIAL new patients... getting our name out there Many EXISTING patients love the online scheduling option,Big Bang for the BuckWe use PatientPop to manage our website and help us with marketing. We have attracted 5-6 new patients per month since we have been with PatientPop. They also help us with our web presence and have been helpful in helping us promote our practice. They provide us with suggestions to grow our business and offer regular webinars to address many marketing strategies.,Regular assistance with our website. Regular assistance with online marketing strategies. Recommendations for increased marketing visibility.,Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls. Ability to have more fields in the appointment request module be required. Less expensive annual fee.,10,They have been instrumental in increases our business and getting the word out about our services Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies Very informational relative to anything web-based.,,Nextech EMS, Microsoft Azure, QuickBooks ProPatientPop is an all-in-one platformWe use Patient Pop to increase the office flow. Traditionally patients would call to book appointments which take away from in-office patient interaction with the staff. Now the staff can focus on what’s most important and provide exceptional in-office service.,Booking online appointments through our website or directly through yelp Elegant, organized website Send patient reminders Increase Ranking SEO to 1st page of Google Handles patient online reviews,Looking forward to link with our EHR system, they currently integrate with some companies though Google calendar integration Improve SEO ranking on Siri and Amazon’s Alexa,10,Significant increase ROI Time saver Patients have access to the office and booking after hours,
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PatientPop
3 Ratings
Score 8.6 out of 101
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PatientPop Reviews

PatientPop
3 Ratings
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Score 8.6 out of 101
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Dominique Marisie profile photo
June 19, 2018

User Review: "PatientPop eh"

Score 6 out of 10
Vetted Review
Verified User
Review Source
PatientPop was implemented in our company with the hopes of bringing in new patients and improving our online presence. We are a small, specialty chiropractic company in the city of Chicago, so although we are unique and don't have much direct competition, we have had a hard time keeping consistent growth. Our main struggle is that we do not accept insurance, so most people would rather find an office that does instead of paying out of pocket and having to submit on their own for reimbursement. We hoped that by using PatientPop and spreading our name to a wider audience we would be able to bring in a higher volume of our "ideal new patient", but we have had a few issues in the few months (we started in March) that we have been using PatientPop. First, the way we were pitched the product from a sales aspect was not reflected in the way our onboarding was handled. We had issues with having multiple providers, SEO tracking, and online scheduling. We have definitely seen an increase in POTENTIAL new patients reaching out, but many of them do not schedule due to our lack of insurance acceptance (we were not told that most of their other clients do take insurance). We have also had a lot of patients turn away due to the unclear online scheduling system which relates back to the multiple providers' issue. Our website redesign was also a little messy because they left out some of the pages/images from our original without letting us know. There is definitely LESS information on our current website which leaves a lot of questions unanswered for patients.
  • Simple web design
  • Appointment request dashboard is easy to use
  • Support team does what they can or will explain why something cannot be fixed
  • The onboarding/implementation managers seem to just be the middleman between customers and the support team which means issues take longer to be solved or sometimes are just "lost in translation" altogether. We have just been contacting the support team directly to get issues solved.
  • PatientPop should look into becoming legally approved to sync with medical programs (for us it would be ChiroTouch). This would make the online scheduling easier to use and more accurate.
  • PatientPop should find a way to filter out new patients only looking for someone that takes their insurance.
Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.
Read Dominique Marisie's full review
Ann Gannon profile photo
March 09, 2018

PatientPop Review: "Big Bang for the Buck"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PatientPop to manage our website and help us with marketing. We have attracted 5-6 new patients per month since we have been with PatientPop. They also help us with our web presence and have been helpful in helping us promote our practice. They provide us with suggestions to grow our business and offer regular webinars to address many marketing strategies.
  • Regular assistance with our website.
  • Regular assistance with online marketing strategies.
  • Recommendations for increased marketing visibility.
  • Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls.
  • Ability to have more fields in the appointment request module be required.
  • Less expensive annual fee.
PatientPop is well suited for the medical industry because they do so much of the work for us. The set up for the website was very timely. Taking less than 1 month to complete. Most of that time was of our delay in getting them the information. They are also helpful in making suggestions about what to include to improve SEO.
Read Ann Gannon's full review
Dr Kambiz Silani profile photo
March 09, 2018

User Review: "PatientPop is an all-in-one platform"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Patient Pop to increase the office flow. Traditionally patients would call to book appointments which take away from in-office patient interaction with the staff. Now the staff can focus on what’s most important and provide exceptional in-office service.
  • Booking online appointments through our website or directly through yelp
  • Elegant, organized website
  • Send patient reminders
  • Increase Ranking SEO to 1st page of Google
  • Handles patient online reviews
  • Looking forward to link with our EHR system, they currently integrate with some companies though
  • Google calendar integration
  • Improve SEO ranking on Siri and Amazon’s Alexa
PatientPop has really evolved our practice and made the patient experience more enjoyable and automated. The staff has embraced PatientPop because it’s user-friendly and helps with office efficiency.
Read Dr Kambiz Silani's full review

PatientPop Scorecard Summary

About PatientPop

PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.
Categories:  Medical Scheduling

PatientPop Technical Details

Operating Systems: Unspecified
Mobile Application:No