Paychex Flex

Paychex Flex

Customer Verified
Top Rated
Score 7.6 out of 10
Top Rated
Paychex Flex


What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
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Recent Reviews

Payroll made easy

9 out of 10
May 04, 2022
Any business with more than 5 employees can take advantage of Paychex flex. Very easy to enroll new employees, assign them employee ID …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (171)
  • Pay calculation (174)
  • Update personal information (154)
  • View and generate pay and benefit information (148)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
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View all pricing

Paychex Go


per month/+$4 per employee

Paychex Flex Service

Contact sales team


Paychex Flex Enterprise

Contact sales team


Entry-level set up fee?

  • Setup fee required


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Paychex Flex Demo
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Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.2Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.4Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.9Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.4Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.1Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7.8Avg 7.7


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.2Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.4Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 9.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Score 8 out of 10
Vetted Review
Verified User
Paychex Flex is extremely user-friendly. Most things in their portal are able to be located using common sense but they have a handy search tool that allows you to ask questions. It will route you to the appropriate form/section you need. People of varying tech-ability have used it from our company and no one has had an issue.
Lonnie deMarco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Paychex Flex is very user-friendly. It is easy to run payroll and make manual adjustments where needed. It is simple to onboard new employees and off-board departing ones. It is also easy to make changes to current employee information in regards to leave, direct deposit info, deductions, tax status, etc.
Score 9 out of 10
Vetted Review
Verified User
I believe the website is simple and easy to use. The drop-down menus and navigation aren't complex at all which is good. I will say, however, that the mobile version of Paychex online is a little hard to use and see specific details when on the go. We can not speak to the app, as we have not tried it, but just in terms of the mobile UX, it could be a bit better.
Score 8 out of 10
Vetted Review
Verified User
They have added many features over the years to centralize data, like employee communications and conversations, keeping files like state and federal posters in a repository and we recently added, the health benefit administration recently. Having open enrollment and premium deductions happen automatically made a significant improvement to our process and accuracy. This also made our organization look more professional versus the prior method of paper enrollment.
Heather Bala | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process.
Justin Gipp | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The Paychex Flex software is very easy to use. They have a tile format dashboard that allows you to get into every aspect of payroll with ease. Employees can easily enter their time each day with both standard and military time. Time entry can also be put on the employees to enter and have manager approval.
January 07, 2022

Paychex Flex User Review

Score 6 out of 10
Vetted Review
Verified User
It is a pretty intuitive product. Overall, it is easy to use and gives me all of the information I need. Sometimes it is a little bit slow to load certain pages and modules and could be a bit smoother in transitions. However, it is user friendly for people at all levels of tech familiarity.
Score 8 out of 10
Vetted Review
Verified User
It is easy to use and figure out what features are available for me to explore. There's the Dashboard with current time off and pay schedule information. There's also previous pay information, profile, and 401K information all easily accessible.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The user interface is very intuitive. It was simple to learn how to run routine payrolls. The program is very efficient and does not take an undue amount of time or effort to complete payroll functions. Reporting is easy to access and provides all the information needed to complete bookkeeping in our separate accounting program.
Score 1 out of 10
Vetted Review
Verified User
[In my opinion] the website is horribly designed and overly complicated. [... I believe] that even their reps don't know how to manually print checks. When entering payroll info, there is a slight delay before you can go to the next field. If you go too fast, the delay will cause you to enter the wrong amount. For example, if employee A has 45.89 hours. If you type too fast, due to the lag, it will type 4.58 hours 9 out of 10 times. [In my experience] you have to slow down so that that their poorly designed tab can recognize your input.
Robert White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Every feature that we use in Paychex Flex is very intuitive. The kiosk is simple, albeit a bit unstructured. Running payroll, onboarding employees, and maintaining a personnel 'file' for each employee is easy and very flexible. the one area for development would be simplifying the construction and execution of custom reports.
Score 8 out of 10
Vetted Review
Verified User
We can have access to everything everywhere and the ease of navigation is what makes Paychex Flex stand out. The ability to build payroll reports, track employees' accrued time, and perform almost all payroll duties on one website is a great time saver.
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