Paychex Flex

Paychex Flex Reviews

Customer Verified

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-25 of 118)

Companies can't remove reviews or game the system. Here's why
Robert White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Every feature that we use in Paychex Flex is very intuitive. The kiosk is simple, albeit a bit unstructured. Running payroll, onboarding employees, and maintaining a personnel 'file' for each employee is easy and very flexible. the one area for development would be simplifying the construction and execution of custom reports.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Now with the updated system, it's fewer steps to approve time and approve payroll, it's amazing! I love how simple it is and feel like it will save me a lot of time. It was fast before, but now with fewer steps, I can conclude payroll quicker. It's also super easy to manage when I have to edit anything in someone's paycheck or profile.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I understand it as I have been using it for a long time. It works but I specifically have issues with the way it integrates with the General Ledger group and how poorly Paychex has make the General Ledger process by not having dedicated staff assigned to each client.
Score 1 out of 10
Vetted Review
Verified User
Review Source
[In my opinion] the website is horribly designed and overly complicated. [... I believe] that even their reps don't know how to manually print checks. When entering payroll info, there is a slight delay before you can go to the next field. If you go too fast, the delay will cause you to enter the wrong amount. For example, if employee A has 45.89 hours. If you type too fast, due to the lag, it will type 4.58 hours 9 out of 10 times. [In my experience] you have to slow down so that that their poorly designed tab can recognize your input.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The Paychex Flex system is ok but I still find myself searching for certain items that I don't use very often. There are a lot of tabs and windows to click through sometimes to find the specifics of a feature or function and I would have it organized better if it were up to me.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am not a very tech-savvy person. Paychex Flex offers tutorials to help with new functions to make everything very user-friendly. I feel like they are always looking to improve the system to make it more user-friendly and efficient. I have experienced this over the years of using Paychex Flex. They have gone from me calling in my payroll on a designated time and day, to me being able to go in and do everything online. I have a date/time frame that I need to get it done by. However, I can also do my payroll early if I have a conflict with my day/time. Two years ago, I was going out of the country for an extended vacation, and I was able to do my payroll before I left, so I did not have to worry about it while out of the country. That was a big bonus!
Steven R Wik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Very user friendly once you customize it to the way you like to report payroll. Easy to add pay types and special situations. Also assistance with garnishments and other crazy payroll add ons. If you can't find a way to make it work for you you have problems.

Paychex Flex Scorecard Summary

Feature Scorecard Summary

Human Resource Management (7)
68%
6.8
Employee demographic data (114)
84%
8.4
Employment history (128)
79%
7.9
Job profiles and administration (87)
78%
7.8
Workflow for transfers, promotions, pay raises, etc. (88)
75%
7.5
Organizational charting (1)
10%
1.0
Organization and location management (84)
77%
7.7
Compliance data (COBRA, OSHA, etc.) (84)
75%
7.5
Payroll Management (6)
79%
7.9
Pay calculation (158)
85%
8.5
Off-cycle/On-Demand payment (70)
70%
7.0
Benefit plan administration (93)
81%
8.1
Direct deposit files (157)
84%
8.4
Salary revision and increment management (111)
82%
8.2
Reimbursement management (63)
73%
7.3
Leave and Attendance Management (3)
80%
8.0
Approval workflow (65)
80%
8.0
Balance details (79)
80%
8.0
Annual carry-forward and encashment (67)
79%
7.9
Employee Self Service (4)
83%
8.3
View and generate pay and benefit information (134)
84%
8.4
Update personal information (140)
83%
8.3
View company policy documentation (63)
80%
8.0
View job history (91)
83%
8.3
Asset Management (1)
73%
7.3
Tracking of all physical assets (24)
73%
7.3
HR Reporting (3)
72%
7.2
Report builder (90)
71%
7.1
Pre-built reports (98)
75%
7.5
Ability to combine HR data with external data (54)
70%
7.0
Onboarding (2)
79%
7.9
New hire portal (87)
80%
8.0
Manager tracking tools (59)
78%
7.8
Recruiting / ATS (7)
71%
7.1
Job Requisition Management (25)
71%
7.1
Company Website Posting (24)
73%
7.3
Publish to Social Media (18)
73%
7.3
Job Search Site Posting (24)
70%
7.0
Duplicate Candidate Prevention (20)
71%
7.1
Applicant Tracking (24)
71%
7.1
Notifications and Alerts (37)
71%
7.1

What is Paychex Flex?

Paychex Flex is an all-in-one HR solution that users can build on as their businesses grow or change. It can be used to run payroll and integrate HR administration, retirement, and insurance management with service and expert knowledge of the regulations that could affect the business.

Paychex Flex enables users to:
  • Recruit and track candidates
  • Streamline hiring and onboarding
  • Deliver HR information through custom compliance documents, compensation summaries, performance reviews, and company training
  • Manage health insurance, including compliance support
  • Administer employee benefits
  • Track time and attendance data
  • Pay employees and file and pay taxes

Paychex Flex offers access to Paychex information on the go with mobile apps for iPhone and Android-powered smartphones and tablets. Includes 24/7 US-based live support for answers to payroll and HR data management questions right when needed.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Competitors

Paychex Flex Pricing

More Pricing Information

More pricing information from Paychex Flex

SaaS Editions Pricing
Pricing DetailsTerms
Paychex Go$59per month/+$4 per employee
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team

Paychex Flex Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

What is Paychex Flex's best feature?

Reviewers rate Pay calculation highest, with a score of 8.5.

Who uses Paychex Flex?

The most common users of Paychex Flex are from Small Businesses and the Construction industry.