Paychex Flex Reviews

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Score 7.6 out of 100

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Anonymous | TrustRadius Reviewer
September 28, 2019

User-friendly platform with extended capacity

Score 8 out of 10
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Some tasks are easier to perform than others or the user must contact their account manager to assist. The self-service features should be more robust than they actually are. For example, employees are unable to access tax forms.
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Feature Scorecard Summary

Employee demographic data (29)
Employment history (27)
Job profiles and administration (22)
Workflow for transfers, promotions, pay raises, etc. (26)
Organizational charting (1)
Organization and location management (25)
Compliance data (COBRA, OSHA, etc.) (22)
Pay calculation (40)
Benefit plan administration (26)
Direct deposit files (37)
Salary revision and increment management (31)
Reimbursement management (16)
Approval workflow (18)
Balance details (21)
Annual carry-forward and encashment (20)
View and generate pay and benefit information (36)
Update personal information (32)
View company policy documentation (16)
View job history (21)
Tracking of all physical assets (6)
Report builder (22)
Pre-built reports (24)
Ability to combine HR data with external data (16)
New hire portal (20)
Manager tracking tools (19)
Job Requisition Management (7)
Company Website Posting (5)
Publish to Social Media (4)
Job Search Site Posting (7)
Duplicate Candidate Prevention (4)
Applicant Tracking (7)
Notifications and Alerts (10)

About Paychex Flex

Paychex Flex is a complete enterprise payroll and human capital management solution. It includes robust efficiency and customizable options. The vendor says its end-to-end technology aims to put the user's people at its core. Utilizing a single platform and a single data profile for every employee, this software promises real-time accuracy with every application.

Used by both small businesses and worldwide enterprises, Paychex Flex provides the following to help users manage their workforce data:
• Recruiting and Applicant Tracking
• Hiring and Onboarding
• HR Information Systems
• Health Insurance Management
• Benefits Administration
• Time & Attendance
• Payroll Administration
• Retirement Services
Paychex Flex can be tailored to fit the user's company’s needs and goals. The vendor also offers 24/7 live support.

Mobile optimization allows for on-the-go options—giving users access to all of their Paychex information through apps for both iPhone and Android-powered smartphones and tablets.

Categories:  Payroll,  HR Management

Paychex Flex Features

Human Resource Management Features
Has featureEmployee demographic data
Has featureEmployment history
Has featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Does not have featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)
Payroll Management Features
Has featurePay calculation
Does not have featureSupport for external payroll vendors
Has featureOff-cycle checks
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Has featureReimbursement management
Has featureStatutory form management
Leave and Attendance Management Features
Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Has featureTravel absence management
Has featureAnnual carry-forward and encashment
Employee Self Service Features
Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Has featureView job history
Has featureView company policy documentation
Has featureView company news and information
Does not have featureEmployee recognition
Asset Management Features
Has featureTracking of all physical assets
Does not have featureAsset issue and transfer management
Does not have featureAsset return
Does not have featureWarranty and after-sales status maintenance contract tracking
HR Reporting Features
Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data
Integration with other HR capabilities Features
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Does not have featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
Does not have featurePerformance plans
Does not have featurePerformance improvement plans
Does not have featureReview status tracking
Does not have featureReview reminders
Does not have featureMultiple review frequency
Succession Planning Features
Does not have featureCreate succession plans/pools
Does not have featureCandidate ranking
Does not have featureCandidate search
Does not have featureCandidate development
Onboarding Features
Has featureNew hire portal
Has featureManager tracking tools
Performance and Goals Features
Does not have featureCorporate goal setting
Does not have featureIndividual goal setting
Does not have featureLine-of sight-visibility
Does not have featurePerformance tracking
Recruiting / ATS Features
Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureDuplicate Candidate Prevention
Has featureApplicant Tracking
Has featureNotifications and Alerts
Additional Features
Has featureRetirement- Single Record
Has featureFSA
Has featureHealth Insurance, COBRA
Has featureMobile App

Paychex Flex Screenshots

Paychex Flex Competitors


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Required

Paychex Flex Support Options

 Paid Version
Social Media
Video Tutorials / Webinar

Paychex Flex Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:United States
Supported Languages: English, Spanish