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Paycom

Paycom

Overview

What is Paycom?

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

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Recent Reviews

Thank you Paycom!

9 out of 10
February 23, 2024
Incentivized
I am the Business Manager/HR and also Paycom administrator. I onboard new employees, make employee changes, and process bi-weekly payroll.
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Paycom

10 out of 10
February 16, 2024
Incentivized
This helps our team successfully streamline our payroll processes--so many resources all through one app!
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Takes the worry out of HR!

10 out of 10
January 31, 2024
Payroll & Talent management was a nightmare before as none of the systems intergrated, with Paycom everything is under one system. Paycom …
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Paycom Review

9 out of 10
January 23, 2024
Incentivized
We use it for onboarding and payroll services. The product allows us to onboard virtually instead of with paper, which saves time and …
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Pricey but worth it

10 out of 10
January 02, 2024
Incentivized
It's our payroll system, so we use it daily. We use it to run payroll, post job ads, hire applicants, conduct employee performance …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (366)
    8.2
    82%
  • Direct deposit files (358)
    8.0
    80%
  • Pay calculation (358)
    7.9
    79%
  • View and generate pay and benefit information (363)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

Product Review: Paycom Quickly & Effortlessly Keeps Employee Reimbursement On Track
03:00
Product Review: Paycom Serves As Not Only Payroll, But Time Clock For User
01:56
Product Review: Payroll Manager Finds Paycom Works Well As An Integration
01:28
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Pricing

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N/A
Unavailable

What is Paycom?

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

55 people also want pricing

Alternatives Pricing

What is Namely?

Namely offers a cloud-based HR platform for integrated core and specialized HR services, including time and employee performance management and onboarding processes.

What is Workable?

Workable is a recruiting software with HR integrations and AI-powered candidate sourcing. It has SEO-optimized job descriptions and one-click advertising across popular job boards. Workable also features communication tracking, real-time syncing, reporting, and mobile accessibility for…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.9
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.5
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

4.9
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.2
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.1
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

5.4
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

6.7
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6.8
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.7
Avg 7.7
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Product Details

What is Paycom?

For 25 years, Paycom Software, Inc. (NYSE:PAYC) has offered businesses and their employees HR and payroll technology that provides direct access to their data. Paycom's Beti® technology enables employees to do their own payroll, so they are guided to find and fix costly errors before payroll submission. From onboarding and benefits enrollment to talent management, Paycom’s software streamlines processes, and gives employees access to their own HR information. Paycom can now serve businesses of all sizes in the U.S. and internationally.

Paycom states they have approximately 36,820 clients across the United States (as of Dec. 31, 2023), up 1% from the prior year. On April 15, 2014, Paycom became a public company with its shares opening for trade on the New York Stock Exchange under the ticker symbol PAYC. In early 2020, the company joined the S&P 500.

Paycom Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Individual goal setting
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Paycom Screenshots

Screenshot of Screenshot of Screenshot of

Paycom Videos

The Paycom Experience
The Old Way
Inefficiency at Work
How a Global Company Expanded Its Employee Advantage
A Cosmetics Manufacturer Gets a Glow Up

Paycom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

ADP Workforce Now, Dayforce, and Paycor are common alternatives for Paycom.

Reviewers rate Create succession plans/pools highest, with a score of 9.1.

The most common users of Paycom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(683)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
March 08, 2023

Paycom

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Paycom for our company and recently switched over from another payroll company. We had an excellent experience with the implementation team. They were very attentive and responsive. They were there whenever we had questions or concerns. Now we have a rep assigned who is not as responsive when it comes to clarification or issues we have within Paycom. This would be the only issue I would say we have had so far with Paycom. We wish our now assigned rep was more responsive.
  • Sales Team is very attentive
  • Implementation team is very attentive
  • Responsiveness needs to be worked on
  • Implementation needs to take more time
Paycom is great when it comes with to allowing staff to have access to all of their personal information and documents all in one place. It it easy to navigate from the staff's perspective as well as admin perspective. They can work on their responsiveness when it comes to follow up. This is an issue we just started having since we have been assigned to our long term care rep.
Human Resource Management (6)
90%
9.0
Employee demographic data
90%
9.0
Job profiles and administration
90%
9.0
Workflow for transfers, promotions, pay raises, etc.
90%
9.0
Organizational charting
90%
9.0
Organization and location management
90%
9.0
Compliance data (COBRA, OSHA, etc.)
90%
9.0
Payroll Management (5)
80%
8.0
Pay calculation
90%
9.0
Benefit plan administration
90%
9.0
Direct deposit files
90%
9.0
Salary revision and increment management
90%
9.0
Reimbursement management
40%
4.0
Leave and Attendance Management (2)
80%
8.0
Approval workflow
90%
9.0
Balance details
70%
7.0
Employee Self Service (3)
86.66666666666666%
8.7
View and generate pay and benefit information
80%
8.0
Update personal information
90%
9.0
View company policy documentation
90%
9.0
Asset Management
N/A
N/A
HR Reporting (2)
90%
9.0
Report builder
90%
9.0
Pre-built reports
90%
9.0
Integration with other HR capabilities
N/A
N/A
Performance Management (3)
93.33333333333334%
9.3
Performance plans
90%
9.0
Performance improvement plans
90%
9.0
Review status tracking
100%
10.0
Succession Planning
N/A
N/A
Onboarding (2)
90%
9.0
New hire portal
90%
9.0
Manager tracking tools
90%
9.0
Performance and Goals (1)
80%
8.0
Performance tracking
80%
8.0
Recruiting / ATS (5)
90%
9.0
Job Requisition Management
90%
9.0
Company Website Posting
90%
9.0
Job Search Site Posting
90%
9.0
Applicant Tracking
90%
9.0
Notifications and Alerts
90%
9.0
  • It has saved the HR team a lot of time when it comes to Payroll.
  • It has made it manageable to all staff to be able to update their information in there.
We have used Paycheck and ADP products before. Paycom by far has been the one that is easier to use.
100
  • Time Management
  • Payroll
  • Benefits Administration
We would need to see a change in their responsiveness now. At the beginning everything was great.
  • Implemented in-house
Yes
Change management was a big part of the implementation and was well-handled
  • Garnishments were not all in place when we transitioned
The implementation team was the best when it came to Paycom. They were always very attentive and responsive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Paycom for processing payroll (biweekly) and have recently started the Applicant Tracking System
  • I love how and easy user friendly the Employee self service
  • love how employees have access to their accounts/portals
  • i love the tutorials provided to employees
  • its very simple and easy to use for employees/managers and directors of all different ages
  • possibly changing the original username provided from Paycom for example the number zero username of 0wf08---maybe Pwfp8...employees were not able to identify the number zero vs the letter O
  • In form 1 to please add in the employee status Resigned
  • Paycom is under central time since it is located in OK...have this change to reflect EST---We are in NJ as such we are always checking employees time clock and punches
  • how to process a punch change request go to time management read only, then (+) a little confusing most employees press request punch change but this is to view once you have added
For our company---- Paycom is the best we hire employees as young as 15/age 16 and as old/mature as 83 years old. We need a payroll/hr platform that is easy and user friendly for all ages. So far we are happy Paycom is able to accommodate all ages!
Human Resource Management (7)
38.57142857142857%
3.9
Employee demographic data
90%
9.0
Employment history
90%
9.0
Job profiles and administration
90%
9.0
Workflow for transfers, promotions, pay raises, etc.
N/A
N/A
Organizational charting
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
N/A
N/A
Payroll Management (5)
36%
3.6
Pay calculation
90%
9.0
Benefit plan administration
N/A
N/A
Direct deposit files
90%
9.0
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
N/A
N/A
Approval workflow
N/A
N/A
Balance details
N/A
N/A
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (5)
76%
7.6
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
90%
9.0
View company policy documentation
90%
9.0
Employee recognition
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (2)
N/A
N/A
Report builder
N/A
N/A
Pre-built reports
N/A
N/A
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning
N/A
N/A
Onboarding (2)
90%
9.0
New hire portal
90%
9.0
Manager tracking tools
90%
9.0
Performance and Goals (2)
N/A
N/A
Individual goal setting
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
57.142857142857146%
5.7
Job Requisition Management
80%
8.0
Company Website Posting
80%
8.0
Publish to Social Media
80%
8.0
Job Search Site Posting
80%
8.0
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
80%
8.0
Notifications and Alerts
N/A
N/A
  • Paycom is very easy and has saved time for managers/supervisor in missed clocked punches. We are no longer using paper time sheets!
We have had several Paycom Specialist but overall we are happy and although we may never speak to our main specialist we are always happy with the paycom we speak to.
During the pandemic I was in close contact with Paycom and they provided customer service Erica LaFollette went above and beyond, so we were sad when she was promoted to a higher position. But her replacement Peyton Graham is just as great and helping and listening to our needs!
Yes our supervisors/managers are limited with time and Paycom has helped save time and process with payroll and elimimated the stress during time cards
  • Implemented in-house
  • Third-party professional services
As always implementation is a process like building a house you will discover some issues. We are located in Nj and Paycom is in OK, so we had a little bump with taxes and setting up our NJ paid sick leave but once we partnered with Paycom's IT dept we were able to set up and proceed with paycom
Yes
Change management was a minor issue with the implementation
  • we had to set up NJ taxes and set up the 1st year with Nj paid sick leave, but all matters were resolved
Implementation is always a crazy time so we were able to overcome this. As a NJ state we always have to make sure our taxes are set up and correct
Samuel Rodriguez | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use Paycom across the whole organization. We use it to track time-cards and hours for hourly and salaried employees, to track time-off requests and approval for hourly and salaried employees, and it helps to make sure every employee gets paid the correct amounts on time. We also use Paycom for recruiting and candidate tracking.
  • Centralized web-based application; can be used from anywhere
  • Seamless interface between the web portal and mobile access
  • Implementation was a nightmare
  • If you have employees in Puerto Rico or the U.S. Virgin Islands, run away from Paycom
  • Lack of communication from within the organization
  • Tax team is not customer facing, so information got lost in the several steps they have
I will definitely not recommend Paycom to a colleague. We spent over 10 months on the implementation and they moved us from implementation to production without even telling us. One day we had an implementation contact, the next we have a permanent contact that wasn't even aware of all the pending issues we had with Paycom from the implementation phase. After several discussions with people all over the organization and having to repeat ourselves several times, we still have pending issues. The salespeople were always overpromising while the implementation team keep underachieving. And most of the items the salespeople mention are included during the sale, but they aren't implemented without an additional charge. One of the worst experiences in my professional career.
Human Resource Management (7)
61.42857142857143%
6.1
Employee demographic data
70%
7.0
Employment history
70%
7.0
Job profiles and administration
50%
5.0
Workflow for transfers, promotions, pay raises, etc.
60%
6.0
Organizational charting
50%
5.0
Organization and location management
60%
6.0
Compliance data (COBRA, OSHA, etc.)
70%
7.0
Payroll Management (5)
60%
6.0
Pay calculation
90%
9.0
Benefit plan administration
N/A
N/A
Direct deposit files
60%
6.0
Salary revision and increment management
80%
8.0
Reimbursement management
70%
7.0
Leave and Attendance Management (3)
36.666666666666664%
3.7
Approval workflow
70%
7.0
Balance details
20%
2.0
Annual carry-forward and encashment
20%
2.0
Employee Self Service (5)
70%
7.0
View and generate pay and benefit information
70%
7.0
Update personal information
80%
8.0
View job history
70%
7.0
View company policy documentation
60%
6.0
Employee recognition
70%
7.0
Asset Management
N/A
N/A
HR Reporting (2)
20%
2.0
Report builder
20%
2.0
Pre-built reports
20%
2.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
60%
6.0
Performance plans
60%
6.0
Performance improvement plans
60%
6.0
Review status tracking
60%
6.0
Review reminders
60%
6.0
Multiple review frequency
60%
6.0
Succession Planning
N/A
N/A
Onboarding (2)
50%
5.0
New hire portal
50%
5.0
Manager tracking tools
50%
5.0
Performance and Goals (2)
50%
5.0
Individual goal setting
50%
5.0
Performance tracking
50%
5.0
Recruiting / ATS (7)
52.857142857142854%
5.3
Job Requisition Management
50%
5.0
Company Website Posting
50%
5.0
Publish to Social Media
50%
5.0
Job Search Site Posting
50%
5.0
Duplicate Candidate Prevention
60%
6.0
Applicant Tracking
60%
6.0
Notifications and Alerts
50%
5.0
  • takes more time to work on the time cards to make sure employees in Puerto Rico are paid correctly
  • It has increase our administrative costs since it takes much more time that ADP to get time cards corrected and approved.
At least ADP Workforce Now was a good system; their problem was customer service. With Paycom I suspect if you have U.S. mainland employees, they work OK. The issues start to pile up when you add U.S. territories like Puerto Rico and the U.S. Virgin Islands. I would return to ADP if I could in the blink of an eye. In my experience with Paycom, I can't stack them against ADP Workforce Now. Under my experience Paycom not even reach the basics ADP did.
No, we didn't go down that route with them. They have messed up our federal and state fillings more than once now. We have had so many issues in other modules that it doesn't even make sense to add to our problems. It has been a disappointing experience and we won't add to that.
We had so many issues that we decided we will be switching providers again. For many of the issues we were having I had to demand speaking to leads, supervisors and managers. After explaining myself and the situation to them several times we finally got to work with Brandy Farmer and many of the issues we had on the late and wrong fillings are being corrected as i write this down. She was great and have been able to resolve many of the issues but I don't think that a customer needs to go to this length to get simple issues resolved.
The only good thing about Paycom is that the web access and the mobile access interfaces look exactly the same and that employees for the most part can access, set, update, and change their information and settings on their own. They can also do that with their direct deposit information and federal and state tax forms.
219
All the end user employees, all the managers and time approvers, complete HR team and recruiting, the finance team. From A to Z the platform is used by everyone to log in hours, request time off, approve time cards, approve time off requests, new hire and onboarding processes and payroll processing.
15
The Director of HR, the company recruiter, the company president, the Accounting Manager the Payroll Specialist and his back up, all the managers, supervisors and time approvers, in other words everyone who had a role to make sure the modules were going to meet our expectations with the new system.
  • there is none
  • we have decided to move away from Paycom
  • Never had issues with fillings at ADP but with Paycom is a never ending story.
  • The implementation experience was so bad we haven't even try further.
  • We have decided to stop using Paycom as a provider.
  • none
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Yes
We replaced ADP, Work Force Now with Paycom because even do ADP workforce now is a good product ADP was lacking on the Customer Service side, when you have to harass the sales team to buy products from them something is wrong. They outsourced the customer service team to Philippines and we got to a point that when you call them you knew more then the person on the other side of the phone, and their troubleshooting felt scripted literally going step by step. It is an awesome product and when it is working tuned in it is awesome but whenever there was an issue it was hard to get it resolved. Little did we knew with Paycom it was going to be worse.
  • Product Reputation
All in all it was the great sales pitch we had from Paycom. The problem is that they over promised and under delivered. As soon as we started the implementation all the expectations began to crumble, we started asking the question of but you guys can do that, at least we were told that during the sales pitch, and their response became repetitive, oh yeah we can but at an extra fee. Then the real issues arise when we started having issues with basic labor regulations for employees under the Puerto Rico jurisdiction and their local labor regulations.
If I had to do it all over again the first thing I will do is asked for a demo that included mainland employees and employees on the US Virgin Islands and Puerto Rico to see how the company time and attendance comply with local labor laws and regulations. After this bad experience we only allowed for products presentations where all the modules were in house and that they serviced employees on the US Territories of USVI and PR.
  • Implemented in-house
Yes
We did the implementation of the time and attendance, time off, payroll, tax fillings first. After we started running payrolls even do we were having issues with the time cards related to Puerto Rico that was when we started the HR, recruiting phases. I think it made sense to divide it in phases.
Change management was minimal
There was little to no change management required. Organization management just needed to learn the new systems and processes, and it was learned in a timely manner. Managers did their trainings and completed their tasks without any issues nor complications. Most of the changes with Paycom were things managers were expecting.
  • Things we were told during the sales pitch were part of the system turns out they could be part of the system for an extra fee.
  • All in all the major issue was that we were lied during the sales pitch.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved.
  • Online training
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
I would give them initially an F, when you are getting support and you have to start to ask for leads, supervisors and managers you know there will be problems. that is exactly what we got. The worst part is when you are having issues like late fillings, mistakes on fillings and you get an e-mail sent to you in response by mistake from another client of Paycom and you realized they are having the same issues as you.
It wasn't even suggested to us, I guess it would have raised concern that you need to purchase premium support to get your issues resolved, that is just a dumb sale option. If you come over and present me with a product and then offer me premium support that will make me not purchase your product.
No
The product is pretty easy to use, and easy to teach others how to use. Our issues with Paycom are more on the support side, the issue about sales team overpromising and then implementation and support underdelivering. Simple things like state fillings being late and start to accumulate late fees, interests and surcharges just make it worse.
  • time recording and approving
  • time off requesting and approval
  • having to correct hours on a time card manually to comply with PR local regulations and adjusting those hours directly on the payroll.
Yes
I think is the only plus for this system having a mobile interface that acts and looks like the desktop version. Supervisors and managers can perform time and attendance, time off and expense approvals tasks from their own phones with the option of managers on the go. The system limitations are on the system itself not on the platform you use to access it.
Elizabeth Garvin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paycom allowed me to add efficiencies into my daily tasks. There were a few bumps along the way but the dedicated customer support team was always there to help out and show me how to use the product to get the results I needed. Thanks Sharla!
  • Customer Support
  • Listening to what the customers want, and trying their best to provide it.
  • Accuracy
  • Providing new ideas that are relevant to me
  • Always up selling when visiting
  • Implementation took awhile
Paycom can fit any size business and grasps the needs of a company fairly quickly. I have had great support from our dedicated support team and have never had to apologize for not knowing how something worked.
Human Resource Management (7)
48.57142857142857%
4.9
Employee demographic data
90%
9.0
Employment history
80%
8.0
Job profiles and administration
N/A
N/A
Workflow for transfers, promotions, pay raises, etc.
80%
8.0
Organizational charting
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
90%
9.0
Payroll Management (6)
46.66666666666667%
4.7
Pay calculation
90%
9.0
Support for external payroll vendors
N/A
N/A
Benefit plan administration
90%
9.0
Direct deposit files
100%
10.0
Salary revision and increment management
N/A
N/A
Reimbursement management
N/A
N/A
Leave and Attendance Management (3)
90%
9.0
Approval workflow
90%
9.0
Balance details
90%
9.0
Annual carry-forward and encashment
90%
9.0
Employee Self Service (5)
40%
4.0
View and generate pay and benefit information
100%
10.0
Update personal information
100%
10.0
View job history
N/A
N/A
View company policy documentation
N/A
N/A
Employee recognition
N/A
N/A
Asset Management (1)
N/A
N/A
Tracking of all physical assets
N/A
N/A
HR Reporting (3)
80%
8.0
Report builder
100%
10.0
Pre-built reports
90%
9.0
Ability to combine HR data with external data
50%
5.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning (4)
N/A
N/A
Create succession plans/pools
N/A
N/A
Candidate ranking
N/A
N/A
Candidate search
N/A
N/A
Candidate development
N/A
N/A
Onboarding (2)
N/A
N/A
New hire portal
N/A
N/A
Manager tracking tools
N/A
N/A
Performance and Goals (3)
N/A
N/A
Corporate goal setting
N/A
N/A
Individual goal setting
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (7)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Duplicate Candidate Prevention
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • Freeing up time
  • Helps employees manage their own information
They are all very similar. The personal touch is where Paycom excels and that is why we choose them.
we do use paycom for our ACA and have not issues
Their customer support is really top notch, we have a dedicated team
We have not yet implemented the full HRIS system yet.
225
mangers, HR, all employees
1
a person with payroll experience can easily support this product
No
  • Price
  • Product Usability
  • Product Reputation
Thinking about our possible future needs. We are in need of a global HR product.
  • Implemented in-house
No
Change management was minimal
  • data up load not correct
  • time was strained to get it completed
Felt like the sale was secure so this part wasn't as important
  • in-person training
They were a sales person and not really a good trainer.
I do believe that that Paycom does not offer enough configuration for us at this time.
I do not
No - we have not done any customization to the interface
No - we have not done any custom code
no
The dedicated support team is awesome!
The support was not an additional cost
No
Paycom is fairly intuitive but lacks customizable solutions.
  • time keeping
  • on boarding
  • time off request
  • reporting
Yes, but I don't use it
They are not able to meet our current needs
They are very dependable and I have never experience any outages
It is a solid product and was out first payroll software that we have used
  • none
  • Jazz HR
  • Optimizer
No they do not
  • File import/export
  • Single Signon
Great during the sales process but not after
We seemed to slip into a black hole and no one reached out to us and our support team would pass us back a forth.
Can not remember
Make sure that they have what you need NOW, if it is in development it may never come to fruition.
Sherry Fair | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Parent Promise, a nonprofit service organization, we use Paycom's software across the entire organization for payroll services. The one task Paycom's services addresses is making labor allocation streamlined and much easier to accomplish. We have to allocate staff time across several revenue sources so that we invoice grantees and private funders according to the contracts issued. Labor Allocation allows us to this in a manner that saves me an incredible amount of time. We also use Paycom payroll, payroll tax deposits, and direct deposit. We recently started including expenses with payroll deposits which is saving us time an money.

  • Customer Service. Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions.
  • Labor Allocation. We have to allocate staff time across several revenue sources to invoice accurately. We know with Paycom the numbers will be accurate and it saves an incredible amount of staff time.
  • Bookkeeping. With Paycom's reporting process we are able to pull reports for our bookkeeper to help her perform her job for efficiently.
  • Ability to add expenses with payroll deposits help save us time and money.
  • We are very happy with Paycom's services.
An operation of any size would benefit from Paycom's services. There are a number of available features so Paycom services can be tailored to individual business needs.
Human Resource Management (2)
100%
10.0
Employee demographic data
100%
10.0
Employment history
100%
10.0
Payroll Management (5)
100%
10.0
Pay calculation
100%
10.0
Off-cycle/On-Demand payment
100%
10.0
Direct deposit files
100%
10.0
Salary revision and increment management
100%
10.0
Reimbursement management
100%
10.0
Leave and Attendance Management (2)
100%
10.0
Balance details
100%
10.0
Annual carry-forward and encashment
100%
10.0
Employee Self Service
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (2)
100%
10.0
Report builder
100%
10.0
Pre-built reports
100%
10.0
Integration with other HR capabilities
N/A
N/A
Performance Management
N/A
N/A
Succession Planning
N/A
N/A
Onboarding
N/A
N/A
Performance and Goals
N/A
N/A
Recruiting / ATS
N/A
N/A
  • A positive effect is that the time and effort saved on the part of the staff is incredibly beneficial to our small nonprofit operation.
  • Partnering with Paycom allows us to not have to hire an additional staff member.
I have never used another product besides Paycom because we have absolutely no issues with this produce. We are very happy.
If my usual customer service rep isn't available there is always someone available who can. I especially like that I get to talk to a real person.
2
Payroll and benefits
2
basic bookkeeping and computer skills.
  • payroll and payroll tax deposits
  • allocating salaries across multiple revenue streams
  • benefits tracking
  • We use it as it was intended for payroll
  • We should make better use of the HR functions.
Because we are extremely happy with this product.
Yes
I do not remember because I did not work here at the time.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
Tracking and allocating staff time over multiple revenue streams. When done manually that takes a great deal of time and with Paycom that task is much more efficient.
I would not.
  • Implemented in-house
No
Change management was a minor issue with the implementation
None really. It was an easy transition.
  • We didn't have any.
No, it was very easy. We are a small organization so setup was very easy.
No
Because we are happy with the service we receive at the level we have.
No
Nothing really stands out because they are always helpful.
  • Tracking and managing sick and vacation time for staff since we have a carry-over limit.
  • Generating reports after you figure out what the reports are titled.
  • Reports are difficult to find where they are filed if you are not used to "accounting" or "bookkeeping" lingo.
Yes
Great.
Reports are sometimes difficult to find because of the way they are filed and titled.
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