Paycom

Paycom

Customer Verified
About TrustRadius Scoring
Score 6.7 out of 100
Paycom

Overview

What is Paycom?

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.
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Recent Reviews

Employee Review.

10 out of 10
November 09, 2022
I utilize Paycom as an employee to input my vacation requests, update benefit profiles, and make changes to basic information as needed.
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Paycom is Great!

9 out of 10
November 08, 2022
Paycom helps us tremendously with day to day employee management and payroll. It helps us make sure we are compliant with anything related …
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How Paycom Differs From Its Competitors

HR Consolidation

We have had several Paycom Specialist but overall we are happy and although we may never speak to our main specialist we are always happy with the paycom we speak to.
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Self-Service

Yes our supervisors/managers are limited with time and Paycom has helped save time and process with payroll and elimimated the stress during time cards
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HR Consolidation

We replaced our timekeeping and payroll systems, which were not in good shape. We plan to add additional platforms in the future.
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Self-Service

By providing employees with the tools to make their own time keeping updates, it is saving all our leadership team members time and ultimately money. Paycheck previews prior to pay dates is also a huge advantage, to correcting problems before they arise.
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Self-Service

Management can look up their own employee's information instead of calling HR all the time. I will be teaching them more as we go along.
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Self-Service

We express to all use Paycom on their own by submitting punch change requests or pto requests. It's helped a lot by making employees self sufficient.
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HR Consolidation

Paper files are fortunately a thing of the past - I love not having the paper clutter my desk! We moved from endless file cabinets, folder and paper documents to an easy to use paperless web-based system that I can access anywhere as long as I have internet access. It make working remotely a …
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Self-Service

Having the iPhone and Android versions of the app on our employees phones has made a world of difference in having them take control of their benefits and payroll. They can easily make changes to their address, W-4, direct deposits, benefit qualifying events and view all the documents that they …
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HR Consolidation

Overall Paycom customer service has been pretty great. However, we have a new representative or dedicated specialist that has not been as good as what we have had previously. It is a pity that they have to assign a new specialist to our organization. We were pretty happy with who we
were with.
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Self-Service

As an administrator we have been able to use paycom to easily track and manage attendance, payroll, pto requests, fmla and other options.
Employees have been able to request, submit and track their own attendance, approve their time cards, request time off and use fmla when needed. As well as …
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HR Consolidation

Not yet, but we hope to do that in the coming months. We hope to replace our current application process with applicant tracking and our current reimbursement process with Expense Management.
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Self-Service

In this information age, everyone wants access to their information 24/7. Paycom has allowed our employees to better manage and control their own payroll and benefits data and to see how they are spending their salary dollars. It has also helped us gain a better handle on salary distribution and …
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HR Consolidation

We had a separate applicant tracking system and expense reimbursement system prior to Paycom. Now my managers and employees can access everything all in one place. We have received positive feedback about having everything housed in Paycom. In fact, when we have explored other systems for training …
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Self-Service

Yes, Paycom has enabled our leaders and employees to better manage their own HR information. It's one of the best reasons to get the system. I monitor the Direct Data Exchange and our employee data usage has consistently scored over 97% for 11 months over the past year. Our organization is …
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HR Consolidation

  1. ACA reporting and benefits administration has been streamlined.
  2. Work time has been cut down to a few days.
  3. Flexibility in producing or editing reports either pre-prepared or thru report writer (manually thru drop-down menus with a few clicks).
  4. Easy submitting information.
  5. Weekly digital feeds to …
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Self-Service

Employees love:
  1. Having their personal information at their fingertips from anywhere.
  2. Ability to make changes to personal information.
  3. Being able to print check stubs and WS-2 forms.
  4. Select their medical benefits.
  5. Adding comments to e-timesheet.
  6. Requesting time off.
  7. Verifying vacation and sick time totals.
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HR Consolidation

As a consulting company, we were running payroll through Deltek, as it houses all our projects, accounting, and timesheets. Everything HR was being handled via paper and information manually entered into the payroll system for processing (benefits, tax information, etc.). Now, everything is …
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Self-Service

Paycom is a great tool for the every day life of HR. With on-boarding, benefits, employee information, and much more. Employees enjoy the ease of the self service to make changes to addresses, phone numbers and taxes, and request time off.
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HR Consolidation

We replaced at least six different products with Paycom: HR system, payroll program, timekeeping, to-do lists, spreadsheets/word documents (for reviews etc), Docusign.
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Self-Service

Our employees now control their timecard and their personal information. No longer does someone from HR/Payroll have to make changes for individuals.
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HR Consolidation

Yes, we were able to make super upgrades by going to Paycom in the Payroll and HR onboarding and tracking areas compared to what we had prior. We were doing several manual steps that we don't have to anymore.
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Self-Service

Paycom helps our managers to keep up with any request that they are sent that used to be paper on their desk prior to Paycom. Paycom helps all of our employees to feel like they have control of their HR info and the ability to make changes without even being at work.
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HR Consolidation

We have been able to replace our time management as well as our performance tracking and performance reviews in Paycom. Consolidating these has made the process a lot smoother for our HR team as well as made the data easier to track and more accessible to the parties that need to access it.
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HR Consolidation

The consolidation of time off entries and OT hours is a major plus for our organization. Having the ability to manage everything in one single place has maximize our time and efforts. The onboarding and company required certification/training feature has also helped us streamline our process and …
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Self-Service

Paycom has allowed our departments to delegate this work of managing time off matters to one single person in each department - this eliminates errors and redundancy. Employees are better at updating their own payroll tax information and personnel changes - there is no longer a need to email four …
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HR Consolidation

Yes, this took place of our HRIS, our Payroll webportal, and part of our LMS, which had a performance feature to it.
It has saved employee headaches for trying to remember where to go for what.
It has saved me, the administrator, a headache for having to wait for the HRIS to sync to payroll - one …
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Self-Service

Managers are now able to see their employees' bank of time off - I no longer have to keep monthly reports on the workforce.
Employees can manage their own direct deposit changes and benefit changes. They complete it themselves on the portal. This saves me time and it eliminates the possibility …
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HR Consolidation

No, we didn't go down that route with them. They have messed up our federal and state fillings more than once now. We have had so many issues in other modules that it doesn't even make sense to add to our problems. It has been a disappointing experience and we won't add to that.
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Self-Service

The only good thing about Paycom is that the web access and the mobile access interfaces look exactly the same and that employees for the most part can access, set, update, and change their information and settings on their own. They can also do that with their direct deposit information and …
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Self-Service

I can't answer the first question, but as an employee one of the things I love about Paycom is how easy it is to access HR information.
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Self-Service

It has increased our employee's usage incredibly. It is rare that HR is asked to update information on behalf of an employee as the employee self service portal is so easy to navigate.
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HR Consolidation

I wasn't involved in or responsible for this project or any part in this project but have witnessed the overall improvement that Paycom resulted in after implementation and after the teams were able to use it full scale with all the features available to us, starting with new candidates and …
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Self-Service

It has helped our teams organize data in a better, more efficient way, and overall efficiency has increased dramatically, considering now we are able to have both a platform for our team members to view store edit information as well as the backend archiving and integration capabilities that have …
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HR Consolidation

Paycom has become the single system now for employees doing self management of their data, overview of HR's policies, for HR to roll out training paths, appraisal data, recruitment data, and compliance in different scenarios where employees need to get their pay as per certain laws like FMLA, …
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Self-Service

HR has massively benefitted from using Paycom by being able to define custom workflows for reaching and viewing the policies for employees, recruitment activities, finding top notch talent, employee compliance, employee training, and career progression by giving them the next phase of key role …
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HR Consolidation

The collection of such [a] large amount of data and specifically of employees regarding each and every aspect helped the organization in many ways. Tracking performance and schedules their attendance etc made it very easy for us. We can particularly rely on this product for long-term …
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Self-Service

With the lot and lot of data, we usually tend to get confused regarding the data we need [a] particular point of time. It not only saved our time but helped us to manage and make the data more systematic so that we can [easily] look [at] some specific information at any time.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (305)
    8.2
    82%
  • Direct deposit files (301)
    7.8
    78%
  • View and generate pay and benefit information (304)
    7.7
    77%
  • Pay calculation (298)
    7.3
    73%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

4 videos

User Review: Paycom Quickly & Effortlessly Keeps Employee Reimbursement On Track
03:00
User Review: Paycom Serves As Not Only Payroll, But Time Clock For User
01:56
User Review: Payroll Manager Finds Paycom Works Well As An Integration
01:28
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Pricing

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N/A
Unavailable

What is Paycom?

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

33 people want pricing too

Alternatives Pricing

What is Paylocity?

Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Product Demos

A Seamless, Comprehensive Experience
01:27
The Old Way
00:31
Inefficiency at Work
00:31
Data Overload
00:31
Why Not At Work?
00:31
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Features Scorecard

Human Resource Management

6.8
68%

Payroll Management

7.4
74%

Leave and Attendance Management

7.6
76%

Employee Self Service

7.7
77%

Asset Management

4.8
48%

HR Reporting

6.2
62%

Onboarding

6.6
66%

Performance and Goals

5.7
57%

Performance Management

7.1
71%

Succession Planning

6.8
68%

Recruiting / ATS

6.1
61%
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Product Details

What is Paycom?

Paycom provides HR and employee-driven payroll technology to enhance the entire employee life cycle. It is designed to support employee management from hire to retire in one system. Through a self-service app, employees can request time off, clock in and out, and do their own payroll, so they to be accountable for the accuracy of their personal data. Beti automatically builds and manages payroll through an employee-driven experience.

Paycom Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Individual goal setting
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Paycom Screenshots

Screenshot of Screenshot of Screenshot of

Paycom Videos

The Paycom Experience
The Old Way
Inefficiency at Work
Data Overload
Why Not at Work?

Paycom Competitors

Paycom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.

ADP Workforce Now, Ceridian Dayforce, and Paycor are common alternatives for Paycom.

Reviewers rate Create succession plans/pools highest, with a score of 9.1.

The most common users of Paycom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 325)
Companies can't remove reviews or game the system. Here's why
November 09, 2022

Employee Review.

Score 10 out of 10
Vetted Review
Verified User
  • Time Management including time off requests and use of available PTO.
  • Benefits - profiles of the offered benefits are easily accessed.
  • Overall ability to help me understand my benefits and pay.
  • I think detailing accrued PTO vs. used and approved time off could be easier to follow.
  • Employee time off calendar is broken into different locations and not the whole employer.
  • Mobile capabilities increased.
November 08, 2022

Paycom is Great!

Score 9 out of 10
Vetted Review
Verified User
  • Time & Attendance - we like that Paycom lets employees verify their own time card and clock in and out from their phones
  • Onboarding - online onboarding is much easier with Paycom
  • Employees manage their own data, so less company risk
  • When they do updates, sometimes there are bugs in the system
  • Seems like there is more employee turnover, I always have a new specialist
Ann Randolph CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease of use is amazing
  • Customer service is outstanding--we have our own service professional
  • Keeps costs low
  • I would like to be able to have my salaried people be paid automatically without having to do anything
Score 10 out of 10
Vetted Review
Verified User
  • Timekeeping
  • Labor Allocation
  • Tax Profiles
  • Reporting Capabilities
  • Dedicated Specialist
  • I would like the ability to add new workers comp codes in the system on the client side rather than having to have the specialist do this.
  • I would also like the ability to assign multiple Workers Comp codes to employees in one pay period, similar to the abilities we have with Tax profiles where you can also tie workers comp codes to hours on the timecard so that it will process through payroll with the right rates. We currently have a work around for this, set up through Labor Allocation however we are still having to figure rate calculations manually and subtract out the excluded OT and it does not tie back to the actual Workers Comp in Paycom or the Canned Paycom Workers Comp Reports. This would be an awesome improvement for companies who have employees constantly traveling from state to state with multiple work comp codes in a single pay period.
Score 10 out of 10
Vetted Review
Verified User
  • System is easy to use.
  • Reminders are sent.
  • Report writing feature is easy to use.
  • Ability to allocate resources for accounting purposes.
  • layout of the new home screen is confusing.
  • Preferred the previous home screen.
  • Ability to add new manager isn't easy.
  • Position management system is a little confusing to use.
Score 10 out of 10
Vetted Review
Verified User
  • Remote access.
  • Reduces data entry by human resources.
  • Ease of use.
  • Ability for multiple supervisors to approve separate time on the same day. Currently it is all of nothing with only one supervisor able to approve.
October 27, 2022

You won't be sorry ....

Deborah Vittitow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Explaining to me in layman's terms.
  • Always knowing how to find an answer even if they don't know it right off the top of their head.
  • Helping me think through the options of resolution.
  • Recently, I've gone through a change of representation and that person was not available for the last 2 weeks ....but there was someone checking her emails so that is good!
  • Returning my phone calls or emails when someone other than my representative is helping with a problem.
  • I've not really had any bad issues where PayCom could improve ... just a few recent snafus's with the change of representative.
Score 10 out of 10
Vetted Review
Verified User
  • Learning module is easy to implement.
  • Customer Service Reps are Awesome. Professional and knowledgeable.
  • User-Friendly and easy to navigate.
  • Beti is a great tool to use for Payroll.
  • Primary Representative rarely available via phone.
  • New employee information layout is horrible.
  • Need to be able to remove documents as replacing.
Doreen DeFabbo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Payroll & Payroll Reporting.
  • Talent Acquisition, posting jobs and finding candidates.
  • Performance Reviews with goals and competencies.
  • Make it a requirement that candidates ask all of the application questions before being able to apply.
  • Include the Supervisor's name in the Performance Review.
  • Allow access to view pay class set up or the earnings details, more view availability.
Score 10 out of 10
Vetted Review
Verified User
  • Great customer service.
  • Smooth comprehensive platform.
  • Serving a multipurpose within our organization.
  • Occasionally we struggle to get into contact without a dedicated specialist who would know more detail about our personal circumstances. However, Paycom seems to always have an expert standing by that can jump in when needed. Ultimately, we get great help quickly, no matter what.
October 21, 2022

Paycom

Score 10 out of 10
Vetted Review
Verified User
  • time & attendance
  • payroll
  • responds to questions in a timely manner
  • ability to name uploaded documents appropriately
  • to forward applications in manager-on-the-go to supervisors
  • give better detail on pre-written reports
Score 10 out of 10
Vetted Review
Verified User
  • Excellent Payroll and Accrual Reports.
  • Dedicated Specialist that is always available and they also have backup Specialist to help.
  • They can adapt and add to your special and complicated needs.
  • End of Year is so easy now!
  • Three or more Decimals. They only use two decimals and round up.
Bill Walsh - MBA , CEO, COO, CFO | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Annual Employee Benefits enrollment is self administered.
  • time and attendance tracking including all PTO.
  • Documentation and follow-up on required training programs with reminders sent to the employee if the training is not yet completed.
  • We have no known issues; most issues are user error and require training and orientation that allows the employee to be self-managed.
October 20, 2022

Helpful HR solution!

Score 8 out of 10
Vetted Review
Verified User
  • Payroll processing and expense reimbursement.
  • Managing employee data.
  • Collecting paperwork.
  • The talent acquisition module is a little clunky and cumbersome.
  • Benefits administration has grown a lot but has been a little slow to catch up with the true needs of benefit admin.
  • It doesn't accommodate volunteers and an international ex-pat employee population well.
Score 8 out of 10
Vetted Review
Verified User
  • Accessibility to information
  • Ability to automate certain processes and reports
  • Availability of phone representatives
  • Comprehensive products
  • Training of representatives
  • System slowness
  • Development releases/changes without backup support to replace lost functionality
October 19, 2022

Love Paycom

Score 10 out of 10
Vetted Review
Verified User
  • Easy to use.
  • The specialists for help are extremely knowledgeable.
  • All modules working together makes my team more efficient.
  • Initial training and could have been given more time. Position Management was not thoroughly reviewed, and we have come to realize that this is a major system driver.
  • A lot of the initial set up was done for us, which seemed great at the time, but when it came time for us to handle items, we struggled.
Score 10 out of 10
Vetted Review
Verified User
  • Vacation and Sick Accruals.
  • ATS flows into Onboarding and then Payroll.
  • Benefits Administration.
  • Payroll processing.
  • Quarterly Tax Reports should be available sooner than the month following the end of a quarter.
  • New forms design is clunky and more difficult to read.
  • Can no longer delete terminated employees from the Time Off Calendar without doing so individually.
  • Passwords have to be changed too frequently.
October 15, 2022

Paycom saved our bacon!

Score 10 out of 10
Vetted Review
Verified User
  • The system is truly all in one and user friendly.
  • Talent management system is robust - super handy to have everything in one place.
  • Ability for employees to make their own changes is unbelievably helpful!
  • Customer service is hit or miss sometimes.
  • Have to submit tickets for system enhancements, and may take a while.
October 14, 2022

Hard work but worth it

Score 10 out of 10
Vetted Review
Verified User
  • Communication and enrollment for benefits for our employees was a huge change and it is a simple platform to set up and manage day to day.
  • The ability to provide one location for all employee information is great for both the employee and the organization.
  • I had a hard time at first with the payroll specialist that was assigned to our account. Once I found the right person, we work wonderfully together. It made a world of difference.
  • When working in multiple states, I would like the ability to lock the labor allocation to the specific location, but if they work at another location, you can't override the lock that is placed. Even as an administrator, you can't override the labor allocation.
  • Not informing us of updates before they happen.
  • I would like the ability to keep employee corrective action and conversation logs.
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