I find the software to be intuitive, I'm not wandering around too much to find what I need. Things that I do all the time are easy to access. When something new comes up there's a great help button. There are also great videos to give you an overview when starting and ones that drill down on specific topics. Rarely do I need to reach out to the team for help, when I do they are pretty responsive. My on boarding person was great, very focused on getting everything how I wanted it. I've only called in once and the person solved my questions quickly without knowing my business personally. Overall, they have a great team of knowledgeable people backing up the software.