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Paymo

Score9 out of 10

18 Reviews and Ratings

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What is Paymo?

Paymo is a collaborative work management platform that helps track team progress, collaborate in context, and make smarter decisions. It acts as a single source of truth, where project planning, resource scheduling, file proofing, time tracking, and billing feed into each other to co-exist under the same roof.

Categories & Use Cases

Media

List View.
Table View.
Gantt Chart View.
Full Task Details.
Team Scheduling.
Leave Planner.
Desktop time tracking apps.
Mobile time tracking app.
Web timer.
Timesheets.
Time report.
Invoicing.
Integrations.
Kanban View
Integrations.

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Key Features

Learn about the best (and worst!) features Paymo has to offer, as determined by TrustRadius' reviewers.
Based on 18 ratings of Paymo's features
View all features

Top Performing Features

  • Invoicing

    Ability to create, manage and send invoices to clients during or after completion of a project

    Category average: 7.7

  • Timesheet Tracking

    Timesheet tracking is the ability to track all billable and non-billable hours for each project.

    Category average: 7.9

  • Quotes/estimates

    Ability to create, manage and send project fee proposals to customers

    Category average: 7.8

Areas for Improvement

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 7.9

  • Team Collaboration

    Team collaboration capabilities let team members work directly with each other and provide team updates.

    Category average: 8.8

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 9

Reviews

What users are saying about Paymo.
View all reviews

Solid project management software with some added features

Incentivized
Verified User
Project Manager in Marketing (501-1000 employees employees)

Pros

  • Project management - supports Kanban boards.
  • Time reports - can be broken up in several ways.
  • Client management - an easy hub for us to run content by external stakeholders.

Cons

  • No way to have clients request work via forms without external integrations.
  • No way to have clients mark up proofs of assets within the system.
  • Project table layout categories are strange out of the box and not easy to edit (at least I haven't figured it out yet - minor flaw).

Return on Investment

  • Consolidated a ton of separate spreadsheet workflows.
  • Easy to see the monthly scheduling project breakdown - less "to do" meetings.
  • The nice interface keeps things clean and organized and people stay engaged and active in completing tasks.

Alternatives Considered

ClickUp and Teamwork Projects

Other Software Used

Adobe InDesign, Adobe XD, Hive

Track time without thinking about it, as long as you put in the time in the front-end

Incentivized
Heather MillerView profile
Senior Graphic Designer in Marketing at Oregon State University Marketing (1001-5000 employees employees)

Pros

  • Time tracking. As long as you set up everything correctly on the front end, you don't have to think about it again and it will run in the background.
  • Job management. Organizes jobs intuitively and can easily archive jobs.
  • Support. If you ever have an issue or questions, they have a chat feature and will usually respond in a couple hours.

Cons

  • Project list personalizing. Paymo is primarily meant for freelancers, so the only way to see how much time you've spent on a job since last recording time is to navigate through a few pages to hunt down the number. It would be easier if we could personalize the list to just show that number in the main list.
  • Not intuitive. It takes a lot of set up on the front end to get jobs where you want them to be, and some features are not where you'd think they would be to get the jobs set up to track time.
  • Huge learning curve. I've already heard a couple of my teammates look for alternatives because there was too much of a learning curve for them.

Return on Investment

  • Gives me more accurate time that I've spent on projects compared to older methods I've used.
  • Has data that I can pull together, for example my boss wanted to know the percentage of time I'd spent working on projects for one client compared to everything else - I was able to give them an accurate percentage.
  • Forces you to stay on top of jobs, which can lengthen the time to complete something

Other Software Used

Basecamp, Extensis Portfolio, Box

Paymo gave me more for less

Incentivized
Daniel Summers JrView profile
Head Cat at Summers.Solutions (1-10 employees employees)

Pros

  • The ability to code exactly what time I worked on a project enables me to bill clients more accurately and within different minimums, which besides more accurately tracking time, this has been extremely helpful as I negotiate contracts for services and offer different deals with potential clients. Some are billed to the minute, some in 15-minute minimums, and some in 20-minute blocks.
  • The live reports are great, showing time spent in the minimums that I've set, while also including as much detail as I wish to share.
  • I've now started just writing my notes into the tracker, which are then carried into the live reports - this eases my needing to send logs to clients, as well as helping me to keep projects on track.

Cons

  • I'd still love a way for the rates to vary based on how much time has been used, especially if a project goes over time. For example, charging one rate for up to a set amount of hours, then reducing/increasing the rate for hours over the threshold based on the contract.
  • Rarely, but enough that it's annoyed me a few times, I've updated the web or the mobile only to find that both are listed in the time report. I go through and combine or delete as need, but it can be a bother and takes time away from doing the work at hand.
  • As they've expanded the product, they've done a good job of informing users of what's been added. Still, I wouldn't mind having some suggestions on how to better use the app and am sure that I'm not doing so to its best ability or at least a guide that can be turned on/off to help explain features.

Return on Investment

  • They changed their plans, adding new features that I don't need - however, instead of finding that I was paying for something I didn't want, I happily found that I was now able to do all of my tasks on their free plan. This saves me about $11 a month which, while not much, is still very appreciated.
  • When I was first setting up my business, they took time to read some fairly detailed questions on how I wanted to use the app, and then made great, honest recommendations. In fact, we weren't able to do as I'd originally wanted and instead found a few workarounds that I've since incorporated into my daily habits. The ease of use is nice; the friendliness and support are invaluable.

Alternatives Considered

Harvest and QuickBooks Online

Other Software Used

Microsoft Office 365, Hotjar, MailChimp, Campaign Monitor

Track Time with Paymo

Incentivized
Kaitlin BergView profile
Marketing Communications Coordinator in Marketing at Midwest Sign & Screen Printing Supply Co. (51-200 employees employees)

Pros

  • Color coding for easier visual of daily breakdown
  • Gantt charts are extremely helpful for project timelines
  • The dashboard is a useful tool to provide a snapshot of how hours are spent

Cons

  • It would be really helpful if on the timer tool, they asked you to switch projects when you stop the timer, so it could fill that time in right away for you.
  • I never use the 'My Tasks' because I don't fully understand how to integrate it to be useful to what our purposes are in Paymo. Some Youtube tutorials might be helpful

Return on Investment

  • It helped us to realize that our actual spend for events like trade shows was actually higher with our manpower included

Other Software Used

Buzzsumo, WordStream, Hootsuite Free

Intuitive and organized project management suite!

Incentivized
Jillyn DillonView profile
Principal at Technology Aloha (1-10 employees employees)

Pros

  • Paymo has a great (and customizable) at-a-glance dashboard. From there I can see upcoming milestones, how my employee billable and non-billable hours stack up, how accounts receivable is doing, etc.
  • My whole team loves the Paymo desktop widget. It makes timekeeping really simple and intuitive, and it helps us stay profitable. Timekeeping is always tough, and Paymo makes it as easy as possible!
  • Paymo customer support is fantastic! They really listen to the requests that their clients make. They even have an online community set up where you can submit suggestions, discuss suggestions with other clients and Paymo employees, and see the Paymo development path.

Cons

  • The main area for improvement is exportability of data. It's tough to get full data out of Paymo. You can export most things in CSV format, but if you were to start with Paymo and want to switch to another project management and accounting platform, there would be substantial manual effort involved.
  • There also aren't as many integrations for Paymo as some of the more mainstream project management suites. This isn't necessarily Paymo's fault. It's just a function of them still being one of the "little guys." Something to be aware of before you select this platform though.

Return on Investment

  • Paymo has resulted in a positive ROI for my company. It should be noted that we're grandfathered in on their old billing rate, which means our subscription costs are substantially lower than a new client's would be.

Other Software Used

Glip

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