PayPal Zettle

PayPal Zettle

About TrustRadius Scoring
Score 8.4 out of 100
PayPal Zettle (formerly PayPal Here)

Overview

Recent Reviews

Use zettle for your business!

9
March 29, 2022
I use this product to complete the purchase of my products i have a coffe shop and zettle let us generate more purchases because other …
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PayPal Zettle For POS Use

7
March 27, 2022
PayPal Zettle is a nice point of service app that comes with all tools we need to efficiently process payments whenever and wherever. It …
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Highly Recommended

10
March 24, 2022
I needed a POS solution that would integrate with our Big Commerce eCommerce platform to make my life easier as far as managing inventory …

Portable and Reliable

8
March 24, 2022
We use PayPal Zettle as a means to process credit card payments for our small newspaper. We tend to run through about two transactions per …
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Happy PayPal Here Customer

10
May 21, 2020
We use PayPal Here to instantly and easily collect donations by credit card from our supporters. We have found PayPal Here very useful at …
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I'm glad PayPal is here!

10
March 10, 2020
Paypal Here is super useful for a solo business owner like myself. I have the Bluetooth device that connects very easily to my Stylo 4 and …

Fast, Easy, & Convenient

9
October 25, 2019
Paypal Here is used as part of our fundraising operations at events and meet and greets. It allows us to seamlessly take donations from …

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Pricing

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What is PayPal Zettle?

PayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users per account, and the app also includes invoicing, reporting, and inventory…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Square POS?

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Features Scorecard

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Product Details

What is PayPal Zettle?

PayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users per account, and the app also includes invoicing, reporting, and inventory management features.
The pricing structure for payment processing is:
2.7% per US card swipe.
3.5% + $0.15 to key in cards.
2.9% + $0.30 to invoice.
1% for cross-border transfers.

PayPal Zettle Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Reviews

(1-18 of 18)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
I use the PayPal Zettle card reader and related plugin for website CMS (Wordpress + WooCommerce). The card reader can accept credit and debit cards of major payment systems. By themselves, card readers have very similar functionality and capabilities. PayPal Zettle is one of the few solutions that allows you to manage a single inventory across platforms. By integrating PayPal Zettle with your website, product data and inventories are synced automatically.
  • Acceptable price
  • Simply manage a single inventory across platforms
  • A lot of payment options
  • Some payment methods are only available in specific countries
The basis of my business is an online store, which is a website with CMS Wordpress + WooCommerce. About 70% of orders, customers pay online, and only the remaining 30% upon receipt at the pickpoint orders, therefore main warehouse accounting is maintained in the website CMS. With a plugin for WooCommerce, PayPal Zettle is the easiest way to manage a single inventory across platforms and allows you to automatically sync product data and inventories.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Paypal Zettle is great POS option that makes it easy to process payments wherever and whenever. We needed a POS option that ties into our online eCommerce site, BigCommerce. Makes it easy to track and update inventory when items are sold.
  • Ease of use
  • Low cost hardware
  • Easy to setup and get started
  • Funds available right away
  • Documentation
  • Rates are slightly higher than our ecommerce credit card processor
  • Connection sometimes fails
Setup was fairly simple and straightforward allowing us to get started accepting card payments at a local event right away.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use this product to complete the purchase of my products i have a coffe shop and zettle let us generate more purchases because other business lose clients because they don't accept card payement.
  • It is really practical to move anywhere
  • It has great connection in most places
  • You don’t need a minimun amount of sales required to get the zettle like with the bank options
  • The commission is not to high
  • The commission can be less
  • The design of the product is a little old
  • The connection a very few times fail
I think it is perfect for little business like entrepreneurs and for bigger business i think it is better use the bank's terminal. I see many posibilities to use it in microbusiness. And it is really helpfull on this kind of business for the facility and freedom to don’t have limits to use it. I think if the commission sounds great for you, use it!
Score 7 out of 10
Vetted Review
Verified User
Review Source
PayPal Zettle is a nice point of service app that comes with all tools we need to efficiently process payments whenever and wherever. It also makes it super easy to process returns and look of receipts when necessary. Being under the PayPal name brand is helpful and reassuring as well while dealing with secure financial information.
  • Payments
  • Returns
  • Receipts
  • Bugs
PayPal Zettle is well suited in situations where you are on the go and need to collect payment information so for example trade shows or pop up shops. Since most people don't carry cash nowadays this makes it extremely helpful to still gather those crucial payments.
March 24, 2022

Highly Recommended

William Stewart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I needed a POS solution that would integrate with our Big Commerce eCommerce platform to make my life easier as far as managing inventory that I sell both in-store and online. I also did not want to spend a lot on this solution since in-store sales are not as strong as they used to be.
  • Integration with eCommerce platforms
  • Ease of use
  • Low card processing costs
  • Low hardware cost
  • Speed of transaction processing
  • Speed of accessing funds
  • Documentation
  • Cannot use HTML for creating description
I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. Support is excellent and I rarely have any hold time when calling. I don't need to call often at all, but I did a fair amount when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes. There are a few minor issues on my "wishlist", such as being able to use HTML when creating the product description. I have to go into my eCommerce platform and edit the descriptions to match the overall look & feel of my other products that are not on the Zettle app. I highly recommend it!
Support is excellent and I rarely have any hold time when calling. I don't need to call often at all, but I did a fair amount when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable.
Tara Brueske | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use it for both payment from a vendor where I perform and also to sell merchandise to customers. It's been wonderful to be able to offer a way for a customer to pay me without cash. Also, for businesses that hire me, they can pay with a credit card versus going through a lengthy process of invoicing, then sending a check and more. It has saved me time and has saved them time as well. It's easy to access on my phone so I don't even need the card reader anymore. I'm so glad that I have this option as it has increased sales for me.
  • Ease of use
  • It's immediate that I receive my payment
  • I can use it with a phone
  • I can use it with or without a card reader
  • If you only have an option of sliding a credit card through a card reader, it can keep showing errors
  • It would be nice to have a ready made receipt available to email the customer after purchase
  • Sometimes it's hard to know where to put the actual person or company name when they buy
Honestly, It has been fabulous for me as a musician at a live concert. Just recently, I played a gig where the person wanted to pay me with a biz credit card and it makes it so smooth to be able to do it right there--even before the concert begins. Plus, they can get a receipt emailed to them right away so all the proper paperwork is taken care of. I can do my gig with ease and know I'm already paid.
The only place I can think of at the moment where it might be less appropriate is if a church asked for money with people coming around with this app. But otherwise, I think it can definitely improve your business profits.
March 24, 2022

Portable and Reliable

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use PayPal Zettle as a means to process credit card payments for our small newspaper. We tend to run through about two transactions per day. The combination of a card reader and an app makes it much easier and less stressful to be able to process payments. Some of our payments range from under $10 to over $1,000. Having one consolidated system that feeds into our existing PayPal account is crucial.
  • Ease of Use
  • Immediate Payment
  • Good conflict resolution
  • Use of the app
  • Rates are relatively high
  • Should automatically send chip reader
  • Descriptions do not always show up in card statements
I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are a non-profit organization that hosts fundraisers off-site multiple times per year. Every year, fewer and fewer people carry cash and we needed a solution to encourage folks to still purchase items from the gift shop as well as easily donate. This was one of the solutions we tried and it worked for most of our situations.
  • Can be a quick way to pay with a credit card.
  • Is easy to use.
  • It is a brand name that the general public recognizes and at least mostly trusts.
  • Missing functionality: It doesn't work well when the cell signal is low, like in a large metal building. We really struggle with slow loading or transactions refusing to go through.
  • Ideally, we'd want an offline version, but obviously, that's not really possible. If it could function with a lower signal though, that would be a major improvement.
I really struggle with it at certain events we do that are in low cell-signal areas. In higher signal areas, I don't usually have too many problems using it. And it's handy to be able to email or text receipts since as a charity, people can write off their donations and we don't have to worry about providing tax receipts. And they don't have to worry about keeping track of some little piece of paper while they're out and about enjoying the events.
Jessica Alvarez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In our company, it is very common for clients to make payments with their credit or debit card, because sometimes, clients need to pay some amount of the rent of the property that we have given them, or they must pay some extra commission for the repair of the property. For us, PayPal Here has been a significantly good solution, since it allows us to use our mobile phone as a POS system, without having to buy a POS and carry out a long banking process to register that POS. Currently, we use PayPal Here in all sectors of our company, since this has helped us that customers can make all kinds of payments just by providing us with their credit or debit card, just simply place that card in the PayPal POS system Here and I will automatically receive the transaction of receiving the money in my PayPal account. It is a very good option for my clients to make instant payments without the need to make bank transfers or make use of a check, the PayPal Here hardware is very fast, fluid and allows us to carry out transactions like POS in a matter of seconds.

It has helped us a lot to carry out transactions without the need to make an extra expense in a POS system and in the bank registry of the same.
  • The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS.
  • Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS.
  • It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email.
  • Payments received through the POS are reflected in the PayPal account associated with the PayPal Here system. In our case, we have associated our Business PayPal account, however, the payments appear as frozen for 48 hours. They are received in the PayPal account immediately but remain frozen during that time.
  • The PayPal Here application is quite simple, it has a simple design and the PayPal Here functions include a system where you can see the payment history, you can send the receipt of each transaction and you can also configure the POS system, without However, I think they should add more features to better integrate with my PayPal account.
Despite the time that you have to wait to be able to receive the money for each transaction made through the PayPal Here POS system, I consider that it is a system that has a lot of potential and that, without a doubt, allows companies to obtain a lot of POS system cheaper, no need to pay for a bank POS system that is much more expensive and requires a more complex process to configure and register at the bank branch. I would definitely recommend PayPal Here for any small, medium or large company, it has excellent potential, the reading of the NFC chips is instantaneous and allows each credit or debit card to be recognized immediately and the transaction to be completed in a few seconds. It is a very advanced system, easy to use and very easy to configure, if you are looking for a system that is not so complicated to add a POS to your company, PayPal Here is the best option.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PayPal Here to instantly and easily collect donations by credit card from our supporters. We have found PayPal Here very useful at our fundraising events and other community events where people may want to make a donation with a credit card. We have also used PayPal Here to sell raffle tickets and auction items.
  • PayPal is a trusted brand so people are comfortable using PayPal Here to make donations.
  • The PayPal Here app is very easy to navigate.
  • The PayPal Here card reader works very well and is small, which makes it convenient to use on the go.
  • The receipt that people receive for a donation made through PayPal Here isn't easily edited/adjusted. I would like to add our branding and specific text to it.
If another nonprofit asked me if PayPal Here is good for collecting credit card donations through mobile devices, I would say that it absolutely is. Whether at a big fundraising event or a small gathering, PayPal Here has met our needs very well. All one needs is a device with the PayPal Here app and the card reader. So easy!
I have not needed to use support for PayPal Here. The PayPal interface is very easy to navigate and we have not had any problems. When I have had questions, I have easily found answers on the PayPal website.
Kevin Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Paypal Here is super useful for a solo business owner like myself. I have the Bluetooth device that connects very easily to my Stylo 4 and Galaxy s8+ business phones. It has both the chip and card reader so I can take payments during consultations with ease. Everything else is handled through the app which pretty much acts like the normal PayPal app. Money is available fairly quickly after the transaction is complete.
  • Accepts both chip and swipe functions with most readers.
  • Funds available quickly.
  • Multiple integrations.
  • Improved battery capacity with each new release.
  • More integrations for the PayPal app.
Local clients like my barber shop clients or any small business who hires my agency love having a quick pay option available rather than hearing "send me an invoice". I love that the device fits inside my pocket so easily and actually holds a steady charge but it should be charged before each planned use. Setting it up took an entire 5 minutes or less to get it "swipe-ready".
Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
Jim Nelson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We manage multiple online stores, allow customers to place orders over the phone, and sell both physical goods and information products in person at conferences and other events. We also manage a nonprofit organization that accepts charitable contributions online or in person. The PayPal Here app and card reader facilitate manual entry of orders or donations and credit card processing in person.
  • PayPal Here makes it simple to manually process credit card transactions.
  • The PayPal Here card reader allows us to accept credit card payments in person.
  • PayPal Here does not appear to integrate directly with WooCommerce.
  • PayPal Here has no built-in inventory control that I am aware of.
PayPal Here makes it simple for any small business owner to process credit card transactions in person or manually enter credit card information when accepting orders over the phone or by email. Authors, or anyone selling at craft fairs, should consider using PayPal Here for instant credit card transaction processing in person or when taking orders by phone.
PayPal Here app and card reader product technical support is provided though our primary PayPal account. PayPal has always offered prompt, thorough, and friendly customer service and technical support when we have encountered issues or had any questions about transactions or reporting. We have never needed to request technical support directly related only to the PayPal Here app.
October 25, 2019

Fast, Easy, & Convenient

Fredrick Doss, M.A. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Paypal Here is used as part of our fundraising operations at events and meet and greets. It allows us to seamlessly take donations from individuals that would like to contribute to our campaign. It is used at nearly every event where there is a potential for people to make donations.
  • It is incredibly easy to accept donations via card for our organization. It usually takes 3 minutes or less.
  • It allows for easy collection of information we must report for campaign finance reporting and compliance.
  • It is exceptionally easy if the donor already has a PayPal account. Donations are collected in record time without the need to collect any additional information except the donor's employer and occupation. The other information needed is already stored in their account.
  • Usually, if there is any delay in donation processing it has to do with the speed at which a credit transaction is processed, but I know part of that is the strength of the internet connection.
  • While it is user-friendly, it does require some training for people that have never used it before to ensure donations are processed correctly. It usually takes a few uses before newer employees feel comfortable using it with confidence.
Paypal Here is perfect for when you're constantly on the go. Our campaign sometimes does 3-5 events per day and we always need the ability to take donations, especially when we've run out of donation envelopes. As long as you have an internet connection and a smartphone, Paypal Here makes it easy. Collect payments on the road, and all of the information for compliance is waiting for you when you log in on your desktop or laptop.
We have never had to use customer support in our time using PayPal Here because we have yet to experience any difficulty accepting donations and have never had a delay in receiving deposits as scheduled.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use PayPal Here in order to take customer credit card payments on site for our service business. PayPal Here is used across our whole organization. Since our business is not one that takes place in in office, we need to be able to take credit card payments wherever we are. This is where PayPal Here comes in handy.
  • The user interface is very easy to use and intuitive.
  • The free card reader is invaluable to businesses that choose not to invest in more expensive options. The cost for entry is not a roadblock to accepting payments.
  • The PayPal here app is compatible with different operating systems, so it doesn't matter if you have an iPhone or an Android.
  • While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site.
  • In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful.
  • Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong.
  • Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops.
PayPal Here seems to be well suited for low volume merchants with a low average sale. We seem to struggle to have any kind of stability or success in taking payments with an average single sale amount of $300 and have to call in for help every time. They also don't always follow their own rules regarding when they will hold funds and when they won't.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company specifically uses Paypal Here when we have offsite events where we also want to set up a quick retail experience. Previously we had a very messy system of trying to accept payment while at these events, but Paypal Here has solved exactly the problem we were facing. We are able to provide a great retail experience for our customers no matter where we are.
  • Our customers can check out no matter where we are.
  • It is incredibly easy to use. Training new retail employees and volunteers takes almost no time.
  • When we were shopping around for solutions, Paypal Here was very cost effective.
  • Implementation with our current systems went very smoothly. The Paypal support team was great.
  • There are times where we have connectivity issues. I am not sure this falls directly on Paypal, but some sort of solution for times when there is poor cellular or internet coverage would be nice.
  • We really haven't had too many issues with the actual product. It does exactly what we were looking for.
If you have a retail experience for your customers that you would like to take off site, this is the perfect solution. I can also imagine that companies would use PayPal Here in their onsite retail shops as well. PayPal Here makes it very easy for someone to walk around and check people out without waiting in lines (similar to an Apple store).
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization is using PayPal Here almost everywhere. Our stores can carry these around connected with their iPhones and check people out anywhere. Corporate offices can use it also for when they have people come in to view our retail items that we have on showcase. One problem it addresses is long lines. Lines at the front of the store are shorter now and everyone loves that. Customers can checkout anywhere in the store.
  • On the go - can bring anywhere and still swipe peoples card.
  • Easy to use - plug it in the phone and swipe away.
  • Fees are cheap. You won't lose out on money by using PayPal here.
  • No offline mode. You have to have service to swipe someone's card.
  • Customer support could be better at times.
  • And then there are fees if they are not using US cards. Which is not that big of a deal because it only happens every once in a while.
Using it at retail stores is the best spot for it. Having the ability to checkout customers all over the store instead of standing in long lines at the front is very helpful. Can keep customers instead of them shopping somewhere else. I think one place where it would not work so great is at groceries store. It would be hard to check people out in the middle of the store with a lot of items.
Andy Ryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use PayPal Here for our merchant services. We use it for several things. We use it to request money from clients. We use it to send money to Virtual Assistants overseas. We use it to pay for monthly tools and subscriptions. We use it to set up recurring billing with clients as well. We have also used it on occasion to take a credit card on the spot at an event.
  • Taking credit card payments in person. Very handy for live events.
  • No set up fees or monthly fees for the paypal here app
  • Low transaction fees.
  • I don't believe you can set up monthly billing from the paypal here app.
  • I use the Paypal from a web browser more than I use the app
  • Sometimes the finger print scanner doesn't come up and I have to type in my password. No big deal.
Paypal here is perfect for events. You can show up and just pull out your phone and take payments. I wouldn't recommend it for a point of sale system. There are much better alternatives to that if you have a retail location and are doing hundreds of transactions a day.
AK Cyrway | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Paypal Here was used for the first time by the nonprofit I volunteered for taking in registration and membership in an art show. This was the first time we had opted to take credit cards for the organisation.
  • Easy to use and understand interface
  • Versatility across devices and through the dashboard
  • Easy to understand terms
  • This is a service best for small non-profits and self-employed artists.
  • Reliant on wifi or mobile access
This is a great tool for artists, crafters, and non-profits to take credit card payments or paypal transfers on the go, to pay for goods, services, and memberships.