Paypro Workforce Management

Paypro Workforce Management has been great in customer service, especially getting someone on the phone (as opposed to other companies where you send an email and wait for a response or getting passed around on the phone).

Paypro Workforce Management has always been just a phone call away and always finds a quick solution.

Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.

Customer support is OK, but they are unable to make changes to systems our company finds imperative. Digital employee reviews are overly complicated and customer support has not been able to update them for us. Workflows do not work for our organization and we were informed they could not be changed.

Good for multi-EIN corporations.

Most answers received in a timely manner. Glad to have a single contact for most questions. Also they have specialist[s] for tax dept, T&A and benefits.

Paypro is responsive to any issues. Their tax department and General Ledger support are outstanding. They need to continue to build their platform to make it more intuitive and user friendly. We moved from a very large payroll company and love that PayPro is smaller and responsive.

Sometimes response time can be a little lagging. I feel that they are sometimes a little thin on people and don't have the manpower to respond quickly.

We have tried other product like paychex but come back to Paypro Workforce Management - [it] is better in every aspect that the company need like payroll & time and attendance.
It's easy to work, learn and manage the workforce. Every manager uses it well. We run a simple straight-forward payroll, a little complicated rules in time and attendance, and Workforce suit well in all aspect. And most important, they charge less than the other company.

Our customer service representative Shirley Corcoran, always return my call and help with all my request. She is great.
Time and attendance is a little slower. Unemployment inquiry needs a lot of improvement.

We have a very complex payroll and general ledger, but Paypro has gone above and beyond to meet our needs.

I have never had a problem with support. I am always able to reach someone via email.

Paypro made payroll so much easier. We were using a different company when I started doing the payroll and it used to take me over an hour or more to process. With Paypro - it takes me 20 minutes. There are times when it might take a bit longer if it is a week with many changes. Paypro is a pleasure from hiring to terminating.

I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.

Workforce has helped us to better track injuries (including OSHA data and Workers Comp situations), motor vehicle accidents, and other disciplinary incidents. For us, keeping track of these situations pre-Workforce was done using paper/folders, and sometimes creating individual folders to store documents on someone's computer. This system has helped us take better control of several HR-related issues that used to be very cumbersome to handle.

We went through a very thorough on-boarding process, and received very thorough and specific instruction on the pre-determined packages that we had discussed with the implementation team. Since then, we have reached out to support many times via phone and email, and we've had our issue resolved every time. Whether it's adjusting permissions for various users, helping us create custom reports, or working with us to come up with a creative solution, the customer service has always been very responsive and very efficient.

I think it fits well for both small businesses and mid-sized companies from what I can tell. However, it appears they have a healthy mix of clients regardless of size.

Anytime we have any kind of question, urgent or not, they are there to help. Their customer service is a huge, huge part of why we've had so much success with Paypro.

Well suited for small to mid-size companies.

Of my 30 years experience from ADP to off the shelf payroll packages, Paypro is second to none. They acknowledge when they do not have an answer and quickly provide the follow up with who provided and what the answer is.

I am very happy with the system as a whole. The timekeeper system, payroll processing, time-off requests, and approvals all function well and are easy to use.

I have had very few issues with the Paypro system. There has never been a time where support was not given when needed. The turnaround time has been very reasonable.

Great for having everything in one place, various levels of control can be given to managers.

Paypro Workforce Management has a quick response to my problems.

Work Force One is right there with the current Payroll and Human Services needs. I love the app where all employees have access to their schedules and pay information.

Customer Service representatives are extremely friendly, helpful, and are very knowledgeable.

PayPro has been great at helping us address the complex needs of our customers and consultants. Whether it is a client needing historical access to timecards or enabling us to pay an employee a daily rate they were able to customize their system to meet our needs. That said, it has it's negative challenges as well. Since we have a lot of customization we have found that by making additional changes it sometimes affects the current set up of our system. Recently, we had an issue with paying overtime because we had requested a change to some company-level information that impacted other custom settings that resulted in overtime payments being paid incorrectly.

Support has been amazing from day one! As an organization, we have challenged PayPro with some unique requests and every time they have figured out how to accommodate the request and make it work. Not to say they get it right on the first try but they work any issues all the way through until they get it right.

Workforce isn't as user-friendly as the previous HR systems I've worked with. I wasn't here for the entire implementation but it was passed down that it was not a great experience. Workforce is well suited for a company our size (122ees) and it does assist with a lot of functions.

Love Love Love the representatives that have our account. I deal directly with Time & Labor, and HRIS. Sophie Jones, Dawn Henderson, and Ann Sochi are by far the best I've ever worked with.

Paypro is well-suited for employee self-enrollment of benefits, online onboarding, and timekeeping. Employees can go in and request changes, such as to their address, and it will alert the proper person. It's very helpful for reporting. It's great for making sure benefits are properly added. Even tracking employee credentials and assets is a wonderful feature.
Paypro is not as useful for EEO reporting or state-specific reporting if you have a company that has unusual rules when it comes to how PTO is accrued or other functions that are out of the norm.

Customer service is number one with Paypro. There are different teams to help with HR, TLM, Payroll, and each person assigned to us had been a gift. They go way above and beyond when helping out. It's like they stop everything and focus all their attention on making sure they help. This level is very rare.

Well suited for mid-sized companies. It offers a flexible design, committed Support team, and offers a high value.

They worked hard to get customizations completed and functional.