Paypro Workforce Management Reviews

11 Ratings
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Score 8.0 out of 101

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Joseph Plower profile photo
November 20, 2019


Score 8 out of 10
Vetted Review
Verified User
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We are using it across our organization for time and attendance, payroll processing, onboarding, tax filing and as an employee self-service tool.
  • Great customer service and support.
  • Timely and accurate payroll processing and tax filing.
  • Seamless reporting.
  • System login issues/accounts locking.
PayPro has been great at helping us address the complex needs of our customers and consultants. Whether it is a client needing historical access to timecards or enabling us to pay an employee a daily rate they were able to customize their system to meet our needs. That said, it has it's negative challenges as well. Since we have a lot of customization we have found that by making additional changes it sometimes affects the current set up of our system. Recently, we had an issue with paying overtime because we had requested a change to some company-level information that impacted other custom settings that resulted in overtime payments being paid incorrectly.
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Guy Smalling profile photo
Score 10 out of 10
Vetted Review
Verified User
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We use it across the board. The program has saved time, provides on-line reporting for both management and employees.
  • Paypro offers great service.
  • It's an excellent product, at an affordable price.
  • Easier on-the-fly reporting abilities. The current reporting is a bit tedious, even for those less IT-oriented managers.
Well suited for small to mid-size companies.
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Suzanne Burger profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
For the admin HR and payroll functions. Department managers review their employee's timesheets and approve. Employees have various methods available for clocking in and out. Medical deductions are computed automatically. Expiring documents are controlled here.
  • Manage time and attendance
  • Allow form distribution
  • Manage PTO
  • Time clocks are a bit glitchy
  • Not intuitive
Great for having everything in one place, various levels of control can be given to managers.
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Stephen Soucy profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it for payroll for the entire company.
  • Ease of use.
  • Customizations.
  • Cost.
  • I don't have any complaints.
Well suited for mid-sized companies. It offers a flexible design, committed Support team, and offers a high value.
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No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently use it for employee time tracking, employee attendance tracking, and benefit tracking.
  • Amazing Costumer Service representatives
  • Very fast turn around to fix any issues and/or to come up with better and more efficient ways to get work done
  • System is very user friendly.
  • Paypro is constantly asking for feedback so they can continue to better the service and program. I have no complaints at all.
Work Force One is right there with the current Payroll and Human Services needs. I love the app where all employees have access to their schedules and pay information.
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No photo available
November 20, 2019

Amazing customer service.

Score 5 out of 10
Vetted Review
Verified User
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Workforce is being used by all non-union staff as a self portal. Staff are able to use it to request time off, benefit open enrollment and change personal information. Human Resources uses Workforce for reports, timekeeping (Kronos) and payroll. Significantly reduced the time managing time and payroll.
  • Customer Service: by far the best customer service I've ever received. Very knowledgeable and responsive.
  • Payroll: reduced our payroll processing by a full day.
  • Timekeeping: the cohesiveness with Kronos and Workforce is very good.
  • Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
  • Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
  • Integration within the system. There are times when you change the information in the system then it randomly changes another section.
Workforce isn't as user-friendly as the previous HR systems I've worked with. I wasn't here for the entire implementation but it was passed down that it was not a great experience. Workforce is well suited for a company our size (122ees) and it does assist with a lot of functions.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Paypro for many important functions in our organization. All employees use the system to enter time, request time off, request profile changes, view pay statements, view W2s, access company documents, and even for employees to self-enroll during open enrollment. On the HR side, we use Paypro for onboarding, benefits administration, payroll, and almost all important types of reporting and tracking.
  • All-in-one: I feel like Paypro is capable of doing almost anything you'd like.
  • Customer Service: They ease you into using the product in digestible phases, and are such a helpful team every time I call.
  • Customizable Reports: For me, I use it often because I can quickly manipulate employee lists, add or narrow down data, and get a list that helps me with whatever project I'm working on.
  • EDI feeds for benefits: It's wonderful that just by adding a benefit to an employee's profile in Paypro, the insurance company then adds the employee. It's a great time saver.
  • EE0-1 Reporting: Though useful, there were a lot of glitches that forced me to do a lot of arduous manual work.
  • Requesting time off for the following year, at least for our company, is not possible.
  • If you have different kinds of rules for how PTO is accrued, it's not always possible to make it work. You may have to really keep auditing how much time off an employee had in Paypro versus what they ought to have.
Paypro is well-suited for employee self-enrollment of benefits, online onboarding, and timekeeping. Employees can go in and request changes, such as to their address, and it will alert the proper person. It's very helpful for reporting. It's great for making sure benefits are properly added. Even tracking employee credentials and assets is a wonderful feature.
Paypro is not as useful for EEO reporting or state-specific reporting if you have a company that has unusual rules when it comes to how PTO is accrued or other functions that are out of the norm.
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Paypro Workforce Management Scorecard Summary

About Paypro Workforce Management

Paypro's Workforce Management solution is powered by Kronos Workforce Ready and aims to help businesses achieve greater efficiency through automation and greater visibility through real-time data. With Paypro, companies can control labor costs, manage scheduling and payroll, ensure compliance with labor and industry regulations such as the Affordable Care Act (ACA), and maintain one record throughout an employment lifecycle.

Over the past 25 years, the vendor reports that Paypro has grown into a full service Human Capital Management provider, helping its clients in all aspects of payroll, time and labor management, human resources and employee benefits. Paypro has built its business model around world-class customer service. The company’s philosophy and approach to service provides each client with a dedicated customer support team, helping to facilitate the management of an entire workforce from pre-hire to retire. The vendor reports that Paypro is rapidly expanding, paying over 250,000 worksite employees and processing over 5 billion dollars in ACH transactions annually.

Paypro Workforce Management Features

Has featureOne database for all employee records
Has featureAPI integrations and customization
Has featureDedicated U.S.-based service teams
Has featureExpert implementation coaches
Has featureEnhanced payroll data review

Paypro Workforce Management Competitors

Paypro Workforce Management Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Paypro Workforce Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web
Supported Languages: English, Spanish