Name: PC-Duo
Author: Vector

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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PC-Duo is a remote support software solution designed to meet enterprise needs, offering secure, fast, and reliable remote access to computers, servers, and equipment. According to the vendor, PC-Duo is suitable for organizations of all sizes, including IT departments, healthcare organizations, emergency services command and control centers, pharmaceutical companies, and government agencies.

## Key Features

**Web And Windows Consoles**: Users can take control of devices using a native Windows console or any web browser with HTML 5 support, providing flexible access and control options for remote devices.

**Agentless On-Demand Support**: PC-Duo enables fast and secure support for remote workers without the need to install additional software on their devices, simplifying the support process.

**End-To-End Encryption**: PC-Duo ensures secure data transfer with strong end-to-end (E2EE) 256-bit AES encryption, protecting data transmitted during remote sessions from unauthorized access.

**Multi Factor Authentication**: PC-Duo supports on-premise and cloud-based Microsoft Azure Active Directory tenants, offering multi-factor authentication to enhance the security of remote sessions.

**Session Recording**: PC-Duo provides session recording capabilities for accurate auditing and traceability, helping organizations meet security compliance requirements by tracking and reviewing remote support sessions.

**Thin Client / VDI**: PC-Duo offers unique capabilities for remote support of VMware, Citrix, and Terminal Server thin client and VDI environments, providing a consistent experience across different platforms.

**Gateway**: PC-Duo's gateway architecture simplifies remote access by allowing users to connect to remote devices without the need for complex network configurations, even in the presence of firewall restrictions.

**Ease Of Use**: PC-Duo provides intuitive features such as perfect screen scaling, clipboard sharing, drag and drop file transfer, and print capture, enhancing the remote support experience.

**Always-On**: PC-Duo enables continuous remote support for attended and unattended remote computers, servers, machinery, and equipment, ensuring technicians can access and troubleshoot devices whenever needed.

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Standard

Premium

ScreenConnect

Splashtop Remote Support Enterprise

Splashtop Remote Access Performance

Splashtop Remote Access Enterprise

Splashtop Remote Access Pro

Splashtop On-Prem

Splashtop Autonomous Endpoint Management (AEM)

Splashtop Remote Support SOS

Splashtop

PC-Duo

Remote Support

Vector

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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PC-Duo

Overview

What is PC-Duo?