TrustRadius: an HG Insights company

Peerspot

Score5 out of 10

5 Reviews and Ratings

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What is Peerspot?

Peerspot (formerly IT Central Station) is a technology review platform for enterprise technology. Peerspot sources reviews from product users authenticated by a three-step process. Vendors use Peerspot to connect with potential buyers and communicate with reviewers.

Categories & Use Cases

Reviews

What users are saying about Peerspot.
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Impactful assets from an easy and thorough process.

Incentivized
Verified User
Manager in Marketing (201-500 employees employees)

Use Cases and Deployment Scope

We use PeerSpot to help with our Voice of the Customer projects by acquiring user reviews. These reviews then get turned into marketing and sales enablement content on our website, emails, and social media posts.

Pros

  • Thorough outreach to collect reviews.
  • In-depth phone interview which may pull more info that web forms.
  • Good customer support.

Cons

  • Missing an easier-to-collect method, e.g., web forms for those who don't want to speak on the phone.
  • Quote finder web browser extension.

Most Important Features

  • Reviews
  • Quote Library.
  • Customer Service.

Return on Investment

  • Increased awareness of our company through SEO.
  • Added content to our sales enablement content library.

Alternatives Considered

Gartner Peer Insights

Other Software Used

Gartner Peer Insights, TrustRadius for Buyers