Pega Customer Decision Hub

Pega Customer Decision Hub

Score 7.3 out of 10
Pega Customer Decision Hub

Overview

What is Pega Customer Decision Hub?

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s...
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Recent Reviews

cost over runs

4 out of 10
April 21, 2022
The organization presently utilizes the platform to support Grievance and Appeals as part of claims processing for our customer service …
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Pega CRM

9 out of 10
August 21, 2018
Call Center Operations are primary users of this module but the workflow touches pretty much every other department in the company when it …
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Reviewer Pros & Cons

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Pricing

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Case Management

$97.00

Cloud
Per User Per Month

Unified Messaging

$145.00

Cloud
Per User Per Month

Enterprise

$165.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Pega Customer Decision Hub?

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

Pega Customer Decision Hub Screenshots

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Pega Customer Decision Hub Competitors

Pega Customer Decision Hub Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported Countriesglobal support
Supported LanguagesAll major languages; localization available

Frequently Asked Questions

Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

Salesforce.com, Oracle Siebel CRM, and Microsoft Dynamics 365 are common alternatives for Pega Customer Decision Hub.

The most common users of Pega Customer Decision Hub are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

 (36)

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
John Silva, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
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