Pega Platform

Pega Platform

About TrustRadius Scoring
Score 8.4 out of 100
Pega Platform


Recent Reviews

Pega Platform: Good to have

7 out of 10
September 13, 2021
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build …
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Good RPA tool

9 out of 10
August 20, 2021
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very …
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Pega Platform is OK

5 out of 10
January 14, 2020
We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for …
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Pega Platform

8 out of 10
February 05, 2019
We are using Pega as a CRM ticketing system to track customers interactions and document call center cases. It is being used across …
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Awesome Platform

10 out of 10
September 05, 2018
We use Pega PRPC across the organization for various Workflow Processes, which include: Prior Authorizations, Claim Processing, Appeals & …
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Popular Features

View all 13 features
  • Business rules engine (63)
  • Dashboards (61)
  • Process designer (63)
  • Standard reports (61)

Reviewer Pros & Cons

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Per User Per Month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Reporting & Analytics


Process Engine




Content Management Capabilties


Product Details

What is Pega Platform?

Pega allows you to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps, all on one unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.

Pega Platform Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: Business rules engine
  • Supported: SOA support
  • Supported: Process player
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Additional Features

  • Supported: Application Development
  • Supported: Case Management
  • Supported: Cloud Decision Management
  • Supported: Intelligent Virtual Assistant
  • Supported: Mobility
  • Supported: Robotic Automation
  • Supported: Workforce Intelligence

Pega Platform Screenshots

Screenshot of

Pega Platform Downloadables

Pega Platform Integrations

  • SAP
  • Legacy System APIs
  • standards-based protocols (like SOAP
  • REST and more)

Pega Platform Competitors

Pega Platform Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal Support
Supported LanguagesAll major languages; localization available

Frequently Asked Questions

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.

Reviewers rate Model execution highest, with a score of 9.5.

The most common users of Pega Platform are from Enterprises (1,001+ employees) and the Information Technology & Services industry.


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