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Pega Platform Reviews

174 Ratings
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Score 7.9 out of 100

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Reviews (1-25 of 66)

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October 21, 2019

Great Robust Platform to Implement 1-on-1 Marketing

John Silva, MBA | TrustRadius Reviewer
John Silva, MBA
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Cost reduction in campaigns - We don't send everything to everyone anymore. We are way more targeted which helps save money on advertising costs.
  • More visibility on what's working and what's not, giving us better analytics.
  • We are starting to create a data-driven culture when it comes to the decision process for marketing campaigns.
Read John Silva, MBA's full review
January 14, 2020

Pega Platform is OK

Anonymous | TrustRadius Reviewer
Verified User
Score 5 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Costly to build out.
  • Slowed down handling time a bit.
Read this authenticated review
November 08, 2019

Pega for Field Workforce Management in Google Network Operations

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • I have successfully been able to reduce headcount on my teams after the full implementation of Pega.
  • After coming out of the initial implementation phase, Pega is now providing good value. .
  • Today, my team is much more coordinated, less manual, and enjoys good workflow management and timeline management because of the tool.
Read this authenticated review
October 12, 2019

Pega Platform - The BPM market leader

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Applications built on Pega benefited a large customer.
  • Many legacy applications were moved on Pega and the users became acquainted in no time.
  • Easy to use.
Read this authenticated review
February 05, 2019

Pega Platform

Ammar Aldaffaie | TrustRadius Reviewer
Ammar Aldaffaie
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It is easy to use by an agent when customized correctly.
  • Reduced the number of software being used by our agents by having everything in one place in Pega.
  • Easy to collaborate between IT and Developers and the business because everything can be collected in Pega. For example, the requirement, and the demo can all be done in Pega so the developers and the business can be on the same page.
Read Ammar Aldaffaie's full review
June 11, 2018

Pega Power

Chuck Kelly | TrustRadius Reviewer
Chuck Kelly
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • With our framework, we have been able to build new applications in 10% of the time/cost. Example, we built an application that took 8 months and 1.2 million k in a traditional .net environment and was able to build a similar application in 60 days for about 100k
  • Collaboration with the designer shaves weeks off the requirements gathering
  • Standard reporting is a launchpad that allows the users to accept the system without waiting for MIS reports to follow application build which often would usually delay use for 60 to 90, but not with Pega
Read Chuck Kelly's full review
May 17, 2018

Pega - an affordable BPM platform

Dhruba Jyoti Nag | TrustRadius Reviewer
Dhruba Jyoti Nag
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It helped save a lot of money because of template-based development.
  • Solutions were deployed in quick time because a lot of time was saved on research and development.
  • New low priced resources could be quickly cross-trained and deployed in a matter of days.
Read Dhruba Jyoti Nag's full review
May 02, 2018

Pega Can!

Santo Quattrone | TrustRadius Reviewer
Santo Quattrone
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Pega increases our R.O.I due to our customer adoptions.
Read Santo Quattrone's full review
August 14, 2018

Pega Power

Dishank Vishnoi | TrustRadius Reviewer
Dishank Vishnoi
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Reduced the time needed to put in any changes in the system by almost over 50%
  • Reusability of rules and existence of out of box Pega functionalities reduced the development time by 30-40%.
  • Overall project implementation efficiency end to end (requirements to production implementation) increased by 30-40%.
Read Dishank Vishnoi's full review
August 10, 2018

Pega platfrom

Sundeepthi Namana | TrustRadius Reviewer
Sundeepthi Namana
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Pega can improve user interface features. For most of the cases business expect different kind of user interface and styles which is a kind of time consuming in comparison with other areas and sometimes may not possible
  • Easy Management of multiple teams who are developing code at a fast pace. The deployment process is so quick in Pega7. Pega development enforces and suggests the involvement of business teams from the start and in each phase. It offers good tools to showcase the changes.
Read Sundeepthi Namana's full review
August 10, 2018

My Experience with PEGA

Nagendran Arumugam | TrustRadius Reviewer
Nagendran Arumugam
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • We have built one application for multiple clients with minimal configuration changes, which is a huge plus in terms of maintainability.
  • Changes to the application can be done in very little time.
Read Nagendran Arumugam's full review
June 28, 2018

PEGA rules the internal customers but needs to impress external customers now.

Ashish Kamdar | TrustRadius Reviewer
Ashish Kamdar
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Reduction of call handling time by 30%.
  • Ability to make and deploy changes faster and dynamically.
  • Ability to automate processes and notify internal and external customers via several communication options.
Read Ashish Kamdar's full review
June 20, 2018

Catchup Pega

Phanindra reddy Bommu | TrustRadius Reviewer
Phanindra reddy Bommu
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Pega enables the business to begin fast and also to scale up faster.
  • After the integration of Pega to our business this will help in enhancement of revenue growth
  • With Pega application we can ensure the effective business process management with automation
Read Phanindra reddy Bommu's full review
June 07, 2018

Pega is best BPM tool

sarat thithy | TrustRadius Reviewer
sarat thithy
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Very good for Agile implementation
  • Easy deployments
  • It does not have advanced reporting options. We have to do a lot of customizations
  • It does not have good documentation about latest updates
Read sarat thithy's full review
September 03, 2018

Forget code, cons and pros on using the Pega platform

David A. Herrera | TrustRadius Reviewer
David A. Herrera
Score 8 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Pega requires less maintainability and therfore, there is no need for a bigger budget in this area.
  • The process of engineering a new feature can be fast or slow. This depends on how well Pega supports a specific business case.
  • Pega can support big data and it's designed to be deployed easily eliminating offline time.
Read David A. Herrera's full review
August 10, 2018

Build for change :)

Sushant Balur | TrustRadius Reviewer
Sushant Balur
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Pega has automated most of the manual processes causing substantial reduction in the human dependency
Read Sushant Balur's full review
July 31, 2018

Pega the Way to go

David Burnham | TrustRadius Reviewer
David Burnham
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Pega has automated many of the business processes
  • It has re-engineered some of the business processes
  • It was a large cost
Read David Burnham's full review
July 04, 2018

Pega Platform Review

Leduan Camarero | TrustRadius Reviewer
Leduan Camarero
Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • The current way that Anthem reviews its dental claims is very manual, having the dentists going into an office and reviewing the claims for approval/denial/appeal. With the new system, all of this traveling and office visiting will not be needed. The dentists will be able to work from the comfort of their home or their own office.
Read Leduan Camarero's full review
May 18, 2018

Pega is Pega

Sreedhar Srinivasan | TrustRadius Reviewer
Sreedhar Srinivasan
Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Pega is the leader in BPM and CRM.
  • Pega development is faster to market compared to traditional development.
  • Pega makes automation through Robotics and AI
Read Sreedhar Srinivasan's full review

Pega Platform Scorecard Summary

Likelihood to Recommend (174)
7.9
Likelihood to Renew (6)
10.0
Support Rating (7)
6.9
Online Training (1)
8.0

Feature Scorecard Summary

Reporting & Analytics
7.8
Dashboards (59)
7.4
Standard reports (59)
8.1
Custom reports (58)
7.9
Process Engine
8.1
Process designer (61)
8.8
Process simulation (53)
8.7
Business rules engine (61)
8.5
SOA support (48)
9.1
Process player (45)
7.1
Support for modeling languages (6)
5.4
Form builder (56)
8.2
Model execution (52)
8.6
Collaboration
9.0
Social collaboration tools (47)
9.0
Content Management Capabilties
4.4
Content management (9)
4.4

What is Pega Platform?

Pega allows you to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps, all on one unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Categories:  Case Management,  Low-Code Development,  Business Process Management (BPM)

Pega Platform Features

Process Engine Features

Has featureProcess designer
Has featureProcess simulation
Has featureBusiness rules engine
Has featureSOA support
Has featureProcess player
Has featureForm builder
Has featureModel execution

Collaboration Features

Has featureSocial collaboration tools

Reporting & Analytics Features

Has featureDashboards
Has featureStandard reports
Has featureCustom reports
Additional Features
Has featureApplication Development
Has featureCase Management
Has featureCloud Decision Management
Has featureIntelligent Virtual Assistant
Has featureMobility
Has featureRobotic Automation
Has featureWorkforce Intelligence

Pega Platform Screenshots

Pega Platform Video

CUSTOMER SUCCESS We help leading enterprises transform how they do business and succeed in the digital age. Discover how to turn constant change into your competitive advantage.

Pega Platform Downloadables

Pega Platform Integrations

Salesforce.com, SAP, Legacy System APIs, standards-based protocols (like SOAP, REST and more)

Pega Platform Competitors

Pega Platform Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter$90.00Per User Per Month

For the latest information on pricing, visit https://www.pega.com/products/pega-7-platform/pricing

Pega Platform Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Pega Platform Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Global Support
Supported Languages: All major languages; localization available