The power of Pega is build for change
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop …
Pega Platform
Pega Platform
Starting at $90 Per User Per Month
View PricingOverview
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Awards
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Top Rated
2019
Popular Features
View all 13 features- Business rules engine (63)9.090%
- Dashboards (61)9.090%
- Process designer (63)8.686%
- Standard reports (61)8.080%
Reviewer Pros & Cons
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Pricing
View all pricingStarter
$90.00
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Features Scorecard
Reporting & Analytics
8.3
83%
Process Engine
8.3
83%
Collaboration
8.0
80%
Content Management Capabilties
4.4
44%
Product Details
What is Pega Platform?
Pega allows you to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps, all on one unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Screenshots
Pega Platform Downloadables
Pega Platform Integrations
- Salesforce.com
- SAP
- Legacy System APIs
- standards-based protocols (like SOAP
- REST and more)
Pega Platform Competitors
- IBM Business Automation Workflow
- Appian
- Oracle BPM Suite
- Salesforce Platform Cloud
Pega Platform Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.5.
The most common users of Pega Platform are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
Comparisons
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Reviews and Ratings
(201)
Reviews
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January 27, 2022
The power of Pega is build for change
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Platform. Pega Platform helps to develop the application quickly and deploy to the higher environment. We can easily manage the application versioning so that set of application be used to respective application and it be easily extended and enhanced.
September 13, 2021
Pega Platform: Good to have
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build and automate the process that focuses our customers on all various digital channels. PEGA provides digital engagement and AI that adding key functionalities and capabilities around the process of automation.
September 10, 2021
Pega will reduced time to develop new apps
I am using in my project Pega RPA for integration purposes to interact external systems easily. There are a lot of benefits to give solutions to business problems. Pega has a lot of features which will speed up solution for rapid development, especially case management and rules are playing key roles in Pega.
August 20, 2021
Good RPA tool
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.
January 14, 2020
Pega Platform is OK
We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for articles for agents to have access to information within the system they are supporting. We only use it in CS, other departments are not using it yet.
November 08, 2019
Pega for Field Workforce Management in Google Network Operations
We use Pega across our department to address a workforce management automation issue that we had. Previously, my team was manually assigning field technicians to work requests that we received for our data centres. Pega is now helping us automate that assignment, and also choose the best resource for the job based on logic we have inputted.
October 21, 2019
Great Robust Platform to Implement 1-on-1 Marketing
We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing our legacy CRM with Pega CRM. Our goal is to eliminate silos to provide a unified customer engagement platform so our business interacts with customers in a relevant and contextualized fashion.
October 12, 2019
Pega Platform - The BPM market leader
Pega Platform is used for one of our client applications, which is related to banking. This platform is mostly used for creating web-based applications in an organization where companies have a process flow. The case management feature in Pega is used for problems like raising service requests in call centres, monitoring and auto resolution of those cases in a defined SLA. This also supports automated processing that does not need manual intervention.
May 26, 2019
Pega Robotics as a RPA tool
Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in different verticals. It is very good in RDA(robot desktop automation) as well as RPA (robotics process automation), As of now, all the carried projects are related to manual processes automation which reduced man-hours and operation costs.
February 08, 2019
Pega - A King in Case management
Our organization uses Pega Platform for case management and app development in our department. We provide solutions to our business needs using the Pega Platform. Our apps are built using the Pega platform and features. It addresses problems like employee management, which reduces a lot of the man hours that are put into carrying out the business.
The purpose of the project is to automate the Wire Processing process in the Advisor Desktop and Front Office Wire Initiation system (FWI) applications. A Wire request is received from the Advisor desktop’s “FWI- Bot queue,” the virtual analyst will then pick the request from this queue and key in the wire in FWI system following the business logic corresponding to the wire type.
February 05, 2019
Pega Platform
We are using Pega as a CRM ticketing system to track customers interactions and document call center cases. It is being used across multiple departments. It is very good at documenting customer's calls, addressing customer's inquiries, and transferring cases between departments. It is also good for building a workflow for multi-step cases, like opening a bank account or any other scenario where multiple steps are needed.
September 05, 2018
Awesome Platform
We use Pega PRPC across the organization for various Workflow Processes, which include: Prior Authorizations, Claim Processing, Appeals & Grievance Processing, and a few Call Center applications.
September 03, 2018
Forget code, cons and pros on using the Pega platform
We use the Pega platform across the whole organization to provide Business solutions to our clients. Pega is our main Process Management System to solve our client's requirements.
August 31, 2018
Pega is a fantastic platform with a lot of upside...
We use the Pega Platform for its Robotic Process Automation functionality. We've been using it since early 2015 and have found great value in the robotic process automation platform. We have used both the fully automated robotic process automation "Bots" as well as the robotic "desktop" automation bots that work along side a human for completing their tasks. We use the RPA solutions primarily within our customer service department at this time.
August 27, 2018
Easy and quick to build complex apps, can sometimes be limiting or frustrating to work in.
Our company almost exclusively develops in Pega, we have over a dozen teams working with many different clients. Pega as a platform aims to address work flow and business process management, and for the most part, this is what we build. We build web apps that streamline and automate business processes and Pega as a developer tool is relatively easy to get into but has a lot of power and complexity once you get into it. Because of the relative ease for us developers, apps can be built quickly and fine tuned based on the customers needs and team sizes can be kept to a handful of developers.
August 21, 2018
Why Pega Platform
We use Pega Platform in our Healthcare department, and we are working on making use of Pega across the organization. We use Pega Platform for addressing customer orders, to make a new order, or to manage/cancel/modify their orders through Pega Platform. We also use Pega's Customer Service application for dealing with patients.
August 14, 2018
Pega Power
In my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an application on Pega for insurance domain basically used for handling premiums and claims for London Market.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
August 14, 2018
Pega Review
My recent project is about Human Resource management applications, allocation of resources into projects, current status of resources, project current status, and how efficiently we used resource through out the financial quarter.
August 10, 2018
Pega platfrom
In our organization we as system architects configure the application to resolve the problem. We configure application assets such as UI forms, automated decisions and correspondence. Then we review the application with business for approvals.
August 10, 2018
Build for change :)
Pega Platform is in the Automation team to automate the data center operations and budget management and tracking before data center-upscale/downscale requests.
August 10, 2018
Pega Platform Review : Pega Experience from the beginning
Pega platform is used as a development tool to deliver BPM software in our organization. It is used in one SBU not in the whole organization. It is used to develop solutions related to domains such as Healthcare, Insurance Banking and Finance. In addition, it is used to build fleet management system and logistics related system.
Following Pega Best practices and having Pega expertise benefits in developing large scale software solutions in long term. This toll can manage large data sets with reports, It encourages developer to build with the end product in mind. Performance issue handling, Exceptions handling and even including comments is monitored at development time.
There are in built frameworks in Pega platform that provides the ability to develop and deliver solutions faster. Developing UIs in Pega is easy. Developer need to drag and drop inbuilt Pega layouts and can apply necessary CSS and styles using Pega skin. So, UIs can be customized to meet customer needs. These responsive UIs are easily accessible from mobile, tab and desktop with minimum and/or no configuration.
August 10, 2018
Pega platform review
We use Pega across our departments primarily to support internal operations. It works well to automate business processes with it's workflow capability.
August 10, 2018
My Experience with PEGA
Pega platform is used to build customer care applications which are used by customer care agents. Agents use the applications to file claims for customers and service them. It is used to capture all the details from the customers about their issues and tag it to the claims.
The application manages end to end life cycle of claims.
We have multiple applications built in Peg, for claims management and fraud management.
The application manages end to end life cycle of claims.
We have multiple applications built in Peg, for claims management and fraud management.
July 31, 2018
Pega the Way to go
It is used by different agencies for specific applications. It addresses licensing, purchase, payments and communication routing.