We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for articles for agents to have access to information within the system they are supporting. We only use it in CS, other departments are not using it yet.
We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing our legacy CRM with Pega CRM. Our goal is to eliminate silos to provide a unified customer engagement platform so our business interacts with customers in a relevant and contextualized fashion.
We use Pega across our department to address a workforce management automation issue that we had. Previously, my team was manually assigning field technicians to work requests that we received for our data centres. Pega is now helping us automate that assignment, and also choose the best resource for the job based on logic we have inputted.
Pega Platform is used for one of our client applications, which is related to banking. This platform is mostly used for creating web-based applications in an organization where companies have a process flow. The case management feature in Pega is used for problems like raising service requests in call centres, monitoring and auto resolution of those cases in a defined SLA. This also supports automated processing that does not need manual intervention.
Our organization uses Pega Platform for case management and app development in our department. We provide solutions to our business needs using the Pega Platform. Our apps are built using the Pega platform and features. It addresses problems like employee management, which reduces a lot of the man hours that are put into carrying out the business.
We are using Pega as a CRM ticketing system to track customers interactions and document call center cases. It is being used across multiple departments. It is very good at documenting customer's calls, addressing customer's inquiries, and transferring cases between departments. It is also good for building a workflow for multi-step cases, like opening a bank account or any other scenario where multiple steps are needed.
The purpose of the project is to automate the Wire Processing process in the Advisor Desktop and Front Office Wire Initiation system (FWI) applications. A Wire request is received from the Advisor desktop’s “FWI- Bot queue,” the virtual analyst will then pick the request from this queue and key in the wire in FWI system following the business logic corresponding to the wire type.
We are using the Pega platform to build custom workflow applications across the organization. I am leading the effort for our back office work to seamlessly orchestrate and automate complex service requests for our customers. We have engaged E&Y to help build a foundation framework where each workflow use case can leverage the common structures.
My current client is using Pega Platform for a department. It is used for call center customer service and workflow management of 80 type of different requests. Also, it is used for updating the backend legacy systems.
It is one of the finest BPNM tools out there and has been used to provide a solution to partially automate many processes for which a team of 10 to 15 people was required earlier. Used an established framework also helped in saving a lot of money in research and development of a completely new in-house tool.
My organization works as System Integrator so we use Pega Platform to build Solutions that accomplish our client's requirements. At this moment, we're working for a very important Italian Telco Operator, building a new solution to manage the sale of product and service to its customers. The Pega Platform offers an "all-in-one" experience avoiding multiple interoperating legacy systems.
In my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an application on Pega for insurance domain basically used for handling premiums and claims for London Market.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
In our organization we as system architects configure the application to resolve the problem. We configure application assets such as UI forms, automated decisions and correspondence. Then we review the application with business for approvals.
Pega platform is used to build customer care applications which are used by customer care agents. Agents use the applications to file claims for customers and service them. It is used to capture all the details from the customers about their issues and tag it to the claims.
The application manages end to end life cycle of claims.
We have multiple applications built in Peg, for claims management and fraud management.
We are service providers for our customers and we are suggesting our customers use Pega for Business Process Management. As we don't have to have to build the system from the scratch. We design the Business Process Flow for our Finance processes. We can have dashboards, reports and also many administrative tasks. There are also notifications/integration as well as SLA escalations built in the tool.
Pega platform is used in my organisation for health insurance projects. We have a huge user base who use this application to get approvals for insurance.
We use the Pega platform across the whole organization to provide Business solutions to our clients. Pega is our main Process Management System to solve our client's requirements.
My recent project is about Human Resource management applications, allocation of resources into projects, current status of resources, project current status, and how efficiently we used resource through out the financial quarter.
Pega Platform is in the Automation team to automate the data center operations and budget management and tracking before data center-upscale/downscale requests.
Pega Platform is the platform that holds all department applications, more and more legacy mainframe applications are moving to Pega, it's becoming the major development environment. Pega helped all different applications across department into a unified portal/platform, ITO is easy to maintain and could build almost everything into it.
Pega allows you to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps, all on one unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into
citizen developers with a no code, visual app development experience, while
empowering professional developers to architect applications with a
model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful
apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
