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Pega Platform

Pega Platform


What is Pega Platform?

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

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Recent Reviews

TrustRadius Insights

Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform …
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Pega Platform: Good to have

7 out of 10
September 13, 2021
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build …
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Good RPA tool

9 out of 10
August 20, 2021
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very …
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Pega Platform is OK

5 out of 10
January 14, 2020
We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for …
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Awesome Platform

10 out of 10
September 05, 2018
We use Pega PRPC across the organization for various Workflow Processes, which include: Prior Authorizations, Claim Processing, Appeals & …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Business rules engine (63)
  • Process designer (63)
  • Dashboards (61)
  • Standard reports (61)

Reviewer Pros & Cons

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View all pricing

Low-code Factory Edition


per month per user* (or $0.45 per case**)

Standard Edition


per month per user* (or $0.80 per case**)

Enterprise Edition

Custom Quote


Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pega Safe Operate - Overview


Pega Crisis Loan Concessions - Overview


Pega Small Business Loan Forgiveness - Overview


Pega Crisis Customer Request Triage - Overview


Pega Crisis Small Business Lending - Overview


Pega Email Bot

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Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Avg 8.2

Process Engine

Designing and building process models

Avg 8.4


Collaboration tools allowing BPM experts to collaborate on model design

Avg 8.2

Content Management Capabilties

Lightweight tool for managing content

Avg 8.1
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Product Details

What is Pega Platform?

Pega is used to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps on a unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.

Pega Platform Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: Business rules engine
  • Supported: SOA support
  • Supported: Process player
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Additional Features

  • Supported: Application Development
  • Supported: Case Management
  • Supported: Cloud Decision Management
  • Supported: Intelligent Virtual Assistant
  • Supported: Mobility
  • Supported: Robotic Automation
  • Supported: Workforce Intelligence

Pega Platform Video

Center-Out Explained

Pega Platform Integrations

Pega Platform Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal Support
Supported LanguagesAll major languages; localization available

Frequently Asked Questions

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.

Reviewers rate Model execution highest, with a score of 9.8.

The most common users of Pega Platform are from Enterprises (1,001+ employees).
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View all alternatives
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.

Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.

Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.

Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.

Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.

Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.

Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.

Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.

Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.

Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.

Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.

Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.

Attribute Ratings


(1-7 of 7)
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Score 10 out of 10
Vetted Review
Verified User
If I compare the Pega Platform over any programming language then I will 10 out 10 because of fast development and deployment. Pega Platform provides set of OOTB rules which can be used to develop a new application as per the requirement. I would rate 10 out 10.
January 14, 2020

Pega Platform is OK

Score 5 out of 10
Vetted Review
Verified User
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
Score 9 out of 10
Vetted Review
Verified User
Whenever we have run into issues with our implementation, Pega seems to be readily available to support with a solution or provide direction. We have also made use of Pega Professional Services as an add on to our current integrator services and it has sped up much of our implementation on particular applications.
John Silva, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Pega is a great platform but you must be careful to choose an implementation partner that works well with your company culture. Our first implementation partner was not a good fit and we struggled through the first round of deployment until we find two other partners (one for Marketing and another for CRM) who truly understood and worked well with our company.
September 22, 2015

Pega Review

Score 10 out of 10
Vetted Review
Verified User
Except for the really complicated issues,service requests generally get addressed quickly and correctly. Status updates are available online and communication is easy and reps are always available via both phone and email.
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