TrustRadius Insights
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Free
Free
Cloud
Team
Contact sales team
Cloud
Pro
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Reviewers rate Usability highest, with a score of 10.
The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(186)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
November 28, 2019
Second company I've used Pendo with, and likely won't be the last.
Score 5 out of 10
Vetted Review
Verified User
We use Pendo.io for messaging, onboarding as well as highlighting new features. We use NPS surveys to get continuous feedback from our users. We also use the analytics to keep an eye on how each of our accounts is using our software as well as specific feature usage. The cohort analysis is a new feature that we've been using a lot as we try to improve our onboarding experience with an eye on maintaining engagement over time.
- Analytics are way easier to understand than Google Analytics, which we also use.
- Love being able to add messages on the fly without going through a lengthy dev process.
- New, useful, features are constantly being added.
- Can't do some of the message targeting I've tried - hitting up people who haven't visited in a while (when they finally come in) or targeting based on the number of visits.
- Wish it were easier to figure out where the "aha!" moments are in our product - something I'm sure we can use Pendo.io to do, but it requires a whole lot of digging vs being something out of the box.
- Support! Has not scaled well, and is currently terrible [edit Nov. 2019]
- Our NPS program, powered by Pendo.io, has resulted in reams of customer quotes that we can use in marketing and just use to understand our customers better.
- Google Analytics and Intercom
Pendo.io was designed for product managers. It combines the goodness of several tools I used in the past into a one-stop shop that keeps me on top of many aspects of my job.
Not in the past year.
May 16, 2019
Pendo changed the way we do product
Score 9 out of 10
Vetted Review
Verified User
We use Pendo.io in our Product team for tracking usage data, tracking NPS, creating in-app engagement, and managing in-app education. We are able to use the data from Pendo.io to inform product decisions and improve customer experience. We are able to provide contextual answers to common questions to decrease our support volume.
- Pendo.io support is responsive and informed.
- Pendo.io segmentation is top notch. You can break down user groups into random groups, groups based off of product usage, groups based off of permissions, or a combination thereof.
- Pendo.io's targeting of elements is very simple, and their recent update has made it even more streamlined.
- I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
- I'd love for them to expand their integrations with other programs that support product managers.
- Pendo.io has been instrumental in the implementation of payment processing in our application. We were able to drive applications and usage with targeted in-app guides.
- On more than one occasion, analyzing usage data from Pendo.io has kept us from creating features in a way that would negatively impact our users. This has saved dev time and customer happiness!
- We are able to quickly create lists of users for our R&D team to communicate with based off of usage data in Pendo.io. This saves our team and our customers' time.
We used WalkMe for a couple of years, but because we are a single page application we had difficulty with the implementation crashing our site. WalkMe also uses cookies to track users, so every time one of our customers cleared his or her cache, they would receive announcements and surveys over again. These two issues in combination made for some bad data and kept us from being able to use the full functionality of the product. We have had none of these issues with Pendo.io, and the implementation team there has worked with our engineers to ensure that our install won't negatively impact our site.
- Online training
Yes
Yes - they've been great!
One evening, I was creating a guide to announce a new piece of functionality that was being released that night. I could not for the life of me get the guide to work. I sent a panicked email to the Pendo.io support team, and their manager called me at 10:30 pm to make sure I had what I needed for a successful release. I was able to finish the task and go to bed knowing that my end users weren't going to wake up completely confused the next morning!
November 28, 2017
Get Visual and Powerful User Tracking with Pendo
Pendo is used to understand user behaviors, flows through the application, and other attributes like browser and retention. It offers a highly visible way to understand if users are navigating the app as expected, and reaching the right pages and events in the process. Highly-visible account and page segmentation make it easy to really identify gaps and trends.
- Account and page segmentation with color and tag grouping.
- User behavior and attribute tracking.
- NPS, user flow maps, and grouped page reports.
- Easier site integration and setup.
- Mobile experience.
- Deeper support for single page apps.
- Visibility into feature and page adoption.
- See user dropoff and roadblocks.
- Use metrics for account-based marketing.
Pendo is more visual and offers better native user tracking, without the need to be a data scientist or master the tool. It plugs into your existing software and lets you overlay surveys, NPS, click, page, or even flow tracking with any developer interaction. Like others, Pendo can be deployed with Segment to reduce installation complexity.
50
Product, executive, Customer Success
1
General product roles, development
- Understand feature uptake
- Find user behavior funnels
- Document gaps and dead ends
- Associate page behaviors with accounts to drive upsells/renewals
- See specific page groups at a glance
- Identify key browsers and user behaviors at scale
- Deeper account based marketing
- Better understand long-term feature adoption goals
- Address and harden gaps or weak areas
No
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Third-party Reviews
A highly-visual analytics tool (versus one more rooted in raw data)
We would implement more criteria around visual support and installation steps. Our criteria would need to include more support for how the product is actually installed and used, its applicability to single page applications, and its support for native workflows. While many of these were supported out of the box, it was important to know during the sales process.
- Implemented in-house
No
Change management was minimal
This kind of tool can offer a painless, impactful way to channel information across an organization.
- Mobile support
- Installation through Segment
- Tracking unique pages in a complex app
No
We do not have utilization constant or high enough to suggest this kind of investment.
No
Pendo's mobile support is emerging, and sales/support have kept us abreast of support every step of the way. The ongoing dialog has helped us plan our investment and next steps every time.
- Tracking user progress through defined pages
- Tracking URL visits/pages
- User device and browser traits
- Mobile
- Comprehensive flow diagrams
- Anything with complex workflows
No