Pendo.io Reviews

Product adoption activity, user retention, and support with onboarding users.

Pendo.io is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development.
Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.

Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.

Adding messaging to your product, without a developer. Monitoring feature usage on the fly - without planning in advance which features you want to track.

Overall a great tool if you really want to see where your customers are spending time on new features and functionality.

Already covered in previous sections.

Well suited towards product onboarding and continuing feature adoption.

Pendo.io is well suited to drive a complete overhaul to how businesses interact, inform, educate, and retain customers by the way in which information is delivered based on overall impact and importance. Being able to customize what we message and how we message to our audience members has given us a great ability to target meaningful change.

Pendo.io is great for running analytics and creating quick dashboards so you can provide easy to interpret product usage information to stakeholders through your company.

I also love being able to create targeted guides that provide necessary information to affected users and don't bother anyone else!

Pendo.io is extremely useful at providing insight on high-level and even mid-level detail on use app engagement with simplicity. Building guides are also quick and easy and don't require a strong background in HTML. All-in-all this is a great app to pick up and use without an extremely steep learning curve.

Pendo is great if you are looking to understand the usage of your application. It allows to build heatmaps and get the data on specific pages and features usage, as well as it gives you the ability to build basic guides to enhance User Experience. I wouldn't recommend Pendo if you are looking for a very advanced and detailed tool. It has a lot of capabilities, but has its limitations. Don't get me wrong though - it is not a disadvantage, it provides all the key indicators and features that are most important and for us - it is perfect. This way it is not too crowded and makes it easy to use and understand.

Good for walkthroughs, guides, and analytics. OK for very simple surveys. Inappropriate for surveys with more than one or two questions, or which require more robust survey functionality.

I would definitely recommend Pendo to other people. Pendo helps me identify which of my customers have not been using the tool recently, which in turn allows me drive engagement and prevent churn - a MUST HAVE for all SAAS companies.

We absolutely love Pendo.io. It's hard to think about what our processes and company would be like without the functionality Pendo.io has provided us with.

Pendo is well suited for scenarios where a company wishes to look at how a customer is using their website to better understand the likes and dislikes of the UI.
Also, it is well suited for easing the on-boarding experience for customers with the aid of help guides that can be created and managed through Pendo.

On the messaging front, we're constantly finding new use cases to use Pendo. As previously mentioned, guides:

• are quick to set up and deploy
• don't necessarily require dev resources
• are super customizable and can be targeted effectively

On the analytics front, I'd say that high-level reporting is great, but very granular reporting isn't as easy.

Suited to:

• Sales teams looking to glean insight into usage for trials.
• CS teams looking to glean insights into user behaviors and monitor adoption/health.
• Sales teams analyzing user behaviors in order to optimize subsequent trials and boost conversion.

If you have a moderately technical team, who can tag features based on CSS rules, Pendo.io is the analytics tool you need. If not, you may be better off with a more developer oriented tool.

Definitely well suited if you want to understand what your users are doing and how to provide a great onboarding experience for them. The fact you can also use it to collect valuable feedback on what your users want to see (including NPS), means you have one single system that does a lot of what you need when it comes to user experience.

Incredibly helpful for in-app NPS and to determine product usage and feedback.

Pendo.io is perfect if you're looking to gain a better understanding of not only your product but also find out how your customers are interacting with your product. It's perfect for small to large scale software businesses who are looking to obtain a better understanding of the analytics behind their product.

I think if you are a PM for any kind of SaaS application that has regular users, you need Pendo.io, or something like it. The only instances where Pendo.io would not be a good fit for you are if your users rarely log in (i.e., middleware) or you already depend on internal tools for user messaging and monitoring. But even then, Pendo.io is a benefit because it takes the effort of maintaining internal tools off your hands.

Pendo's messaging use-cases are on point and highly customizable, while also being quick and easy to implement. The reporting afterward is still a work in progress in some regards, but they have always been quick with their responses, either explaining their reasoning for specific decisions or providing a workaround. If you're willing to submit feedback and work with their limitations Pendo is an excellent choice. If you are looking for a heavy, granular analytics platform that is already fully-featured there may be better options available.

In my experience Pendo has been an invaluable tool for evaluating software usage and adoption.

I use Pendo to raise customer's awareness of new software features, and to invite them to make use of online training resources. The core strength of Pendo is its ability to segment, meaning you can target who sees your message. There are many prebuilt attributes, and your coders can add custom attributes based on your software to help create segment definitions. This has been a critical capability for allowing us to make sure our pop-up messages are only seen by the users to whom they are pertinent and not by anyone else. We all know that when a user is in the software they are there to work, and many see or treat a pop-up as an irritant, an ad, or something that is just in the way, so we try to keep the guides as meaningful as possible.

Customer success, sales, engineering.