How I Pendo
Pendo helps my team make data informed decisions about how to drive our product roadmap. It also helps us monitor how users are getting …
Pendo.io
Top Rated
Pendo.io
Top Rated
Pendo.io
Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
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Awards
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Top Rated
2023
Best of
2023
Best of
2023
Best of
2023
Reviewer Pros & Cons
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Pricing
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Free
Cloud
Team
Contact sales team
Cloud
Pro
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Reviewers rate Usability highest, with a score of 10.
The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(174)
Attribute Ratings
Reviews
(1-25 of 89)- Popular Filters
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November 30, 2022
How I Pendo
Score 9 out of 10
Vetted Review
Verified User
- Better Data Informed Decisions
August 02, 2022
Easy-to-use tool for your on-platform messaging
- Better view on drop off rates
- Better understanding of NPS
- Drive the amount of pages viewed up
July 28, 2022
Good analytics tool with powerful AI
Score 9 out of 10
Vetted Review
Verified User
- It helped our company to resolve the key aspects of our user journey issues that is faced by us when trying to get more sales and highlight points where it lags
July 28, 2022
Best to Use and Easy to Operate
- Better understanding of customer sentimental feedback
- Better analytical reports
- It has certainly improved our Product's user experience hence more happy users.
- Pendo has been constantly giving us great insights into the scope of improvement, which definitely helps us improve and strengthen our value proposition.
July 21, 2022
Pendo.io for all of your prioritization needs
- The increase in transparency has been huge for morale.
- It shows our clients we are working extra hard for them.
- We have an increased redundancy with requests which has slowed down the selection of new developments.
July 21, 2022
The best tool to gain insight into user behaviour
- We saw better engaged customers/users.
- More satisfied customers translated into better retention rate.
- New sales improved.
July 20, 2022
Fantastic no-code customer advocacy hub
- Complete transparency into customer advocaocy
- Single source of truth for customer engagement
- Indirect increase for our ROI
- Happier customers
July 20, 2022
Pendo helps companies understand and educate users
- It has had a positive impact for us to be able to make user data centered recommendations for product features.
July 20, 2022
Great for understanding your product usage
- It helps to prevent churn.
- provides insight into how clients are using our tool.
- The outputs are simple and easy to figure out.
July 19, 2022
Extremely helpful for our company in so many ways!
- It has saved us tons of money on marketing. Instead of having our team spend tons of money on advertising for new products and services, we are able to connect with our customers directly in the product, which essentially is free (aside from paying for Pendo).
- It has saved us tons of time by not having to do big reach outs to current customers.
- It has helped a ton with churn and onboarding. We can quickly figure out which of our customers are and aren't utilizing certain key components within our software.
July 19, 2022
Pendo
- Understanding user activity is critical.
- User flows/engagement help prioritize areas for improvement.
- Targeted educational materials have improved engagement.
July 19, 2022
Pendo.io, the easy choice
- Reduction in time spent on delivery calls by 30%
- Increase of time spent on site by users increased by a couple minutes
- During the few months of setup it did tie up a lot of time of key employees
July 19, 2022
A must to get to know your customers
- it can help understand if a feature is not being used in a product then dumb it and save money on infrastructure!
- Has reduced our costs for live onboarding sessions and improved the user experience.
- Time to first use on our core functions has been reduced by about 50%.
- Eliminated the delays in having the Engineering team update messages/help, which typically could only be updated during a monthly release. Now, the Product can do this whenever required, and it is immediate.
- Invaluable on our replatforming effort for insight on what users used and didn't
- Allows us to move quickly with data and implementing changes to massaging
June 10, 2021
Self-guided onboarding and measure feature adoption
- Feature Adoption--when we ship new capabilities, it would be hard to drive adoption without Pendo.io
- Guides--we've been able to reduce 10 hours on manual work per week per implementation specialist
- Customer Sentiment--customers feel more informed, educated, and better trained, creating more company advocates
- Deeper understanding of how users navigate new features on our site
- Comprehensive logging
- Easy-to-use dashboard
June 02, 2021
Pendo, it solves our usecase
- It helps to prevent churn as it gives us insight into how clients are using our tool so we can better create compelling explanations and stories
- Positive impact in customer experience.
- Improved risk mitigation.
- Transparency on releases impacting key objectives.
September 21, 2020
Highly, highly recommend Pendo.io
- Helped us understand product usage data
- Helped improve our trial environment
March 13, 2020
Very helpful tool for understanding product usage!
- Ability to see feature usage, which allows us to identify gaps and provide more knowledge/training for our customers.
January 23, 2020
Pendo.io is great!
- Positive impact to know how many users are coming over time.
- We have been able to get actionable insights from our data.
November 28, 2019
Second company I've used Pendo with, and likely won't be the last.
Score 5 out of 10
Vetted Review
Verified User
- Our NPS program, powered by Pendo.io, has resulted in reams of customer quotes that we can use in marketing and just use to understand our customers better.