Pendo.io

Pendo.io Reviews

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Ratings and Reviews
(1-25 of 73)

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Chase Greiser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Feature Adoption--when we ship new capabilities, it would be hard to drive adoption without Pendo.io
  • Guides--we've been able to reduce 10 hours on manual work per week per implementation specialist
  • Customer Sentiment--customers feel more informed, educated, and better trained, creating more company advocates
Jennifer Gray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We have been able to proactively reach out to customers under-utilizing our software before they become a retention risk. Pendo.io gives us the ability to re-engage with these customers before they begin shopping for competitors. In the past year, I would estimate we have re-engaged with 5-7 accounts, saving the company significant resources.
  • We have used user information to help drive our design and development process. Learning which areas of our software the customers are underutilizing or using in a way other than designed, helps us put together focus groups to connect with these customers. We gather this information and use to inform enhancements.
Jeremy Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We have had an ROI in reduced support contacts.
  • We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.
  • Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.
Emily Hardin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Pendo.io has been instrumental in the implementation of payment processing in our application. We were able to drive applications and usage with targeted in-app guides.
  • On more than one occasion, analyzing usage data from Pendo.io has kept us from creating features in a way that would negatively impact our users. This has saved dev time and customer happiness!
  • We are able to quickly create lists of users for our R&D team to communicate with based off of usage data in Pendo.io. This saves our team and our customers' time.
Christian Arntsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • From a product standpoint, we have loved being able to share with our customers the data to support our decisions, be it large changes or small.
  • I love that my team members can have their own personalized dashboard upon login that provides them the data and information relative to their projects.
  • We have found that we have been able to reduce customer churn by identifying trends that lead to churn. Managers are able to reach out and provide assistance prior to the customer becoming escalated or leaving.
Jonathan Slavuter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • 95% reduction in required dev resources, freeing them up for more product development
  • Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
  • 100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.
Bob Samuels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customer engagement - we're driving product usage from Pendo into Gainsight to give a fuller picture of customer engagement for our Customer Success team. They've never had this insight before and can have much richer conversations.
  • We've saved time and effort asking users how they use current functionality by simply being able to observe them. Now we can use that saved time to discuss possibilities and pain points we don't yet know about.
Tim Mullen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Allowed us to provide practical, in-app learning for new users coming on to the platform.
  • It has reduced the impact on developer time which means we can keep our focus firmly on the product roadmap.
  • There is a bit to understand, and as always, I feel like we could be using the product more but perhaps don't yet understand how to fully realize its value.
Lance Gorji | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We no longer have to wait weeks for an engineer to produce new product guides, which saves us time, lots of money, and frustration. We can have engineers focus on building new products and features while the product and design team focuses on the messaging and delivery to clients.

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Features

  • Supported: Insights
  • Supported: Guidance
  • Supported: Sentiment

Pendo.io Competitors

Pendo.io Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
FreeFree
TeamContact sales team
ProContact sales team
EnterpriseContact sales team

Pendo.io Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

What are Pendo.io's top competitors?

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

What is Pendo.io's best feature?

Reviewers rate Usability highest, with a score of 10.

Who uses Pendo.io?

The most common users of Pendo.io are from Mid-size Companies and the Computer Software industry.