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Pendo.io

Pendo.io

Overview

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Learn from top reviewers

Pendo.io is a game changer

Rating: 10 out of 10
April 8, 2025
IncentivizedVetted ReviewVerified User
I personally utilize Pendo.io to create guides and announcements to enhance the user experience. We utilize tool-tips, walkthrough guides, and the resource center with various...
Continue reading
Verified user
Manager
Pendo.io3 years of experience

Pendo.io generates a lot of good data

Rating: 8 out of 10
April 8, 2025
IncentivizedVetted ReviewVerified User
We use Pendo.io for a lot of different things: usage tracking, analytics, reporting, behavior analysis, bug/issue troubleshooting, in-product communications and interactions, ...
Continue reading
Tiago Ramalhete da Silva
Analyst - Other
Staff Product Analyst, Team Lead
BitSight Technologies, Inc.
Pendo.io3 years of experience
Verified on LinkedIn

Essential Product Ops Tool

Rating: 10 out of 10
April 8, 2025
IncentivizedVetted ReviewVerified User
Pendo.io helps us make data-informed product decisions and gauge the product aspects of customer health. It helps us see which features bring the most value to users and on th...
Continue reading
Verified user
Employee
Pendo.io5 years of experience

Pendo.io - quant to your qual

Rating: 6 out of 10
March 14, 2025
IncentivizedVetted ReviewVerified User
We use Pendo.io as one of our main sources of product analytics, intercept surveys, and onboarding guides for our users. It provides us the quantitative data we need to pair w...
Continue reading
Verified user
Employee
Pendo.io5 years of experience

Pendo.io, the easy choice

Rating: 7 out of 10
February 23, 2025
IncentivizedVetted ReviewVerified User
We use it to lead our new users through our dashboard and provide insights, recommendations, and the like. On the analysis side, we use the data from Pendo.io to better unders...
Continue reading
Verified user
Account Manager
Pendo.io1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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*Free

Free

Cloud

Base

Contact sales team

Cloud

Core

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pendo.io/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pendo Onboarding demo

YouTube
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Product Details

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Competitors

Pendo.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(201)

Reviews

(1-5 of 104)

Pendo.io generates a lot of good data

Rating: 8 out of 10
Incentivized
April 08, 2025
Use Cases and Deployment Scope
We use Pendo.io for a lot of different things: usage tracking, analytics, reporting, behavior analysis, bug/issue troubleshooting, in-product communications and interactions, data enrichment within other platforms/tools, etc. In our organization, Pendo is owned by the Product Analytics team of which I am part of. On top of the above list, we are also considering using Pendo for the collection and so on of user feedback via their Pendo Listen feature/capability along with the setup and configuration of larger outreach campaigns that may include out-of-product communication (via their Pendo Orchestrate feature/capability).

Pendo.io is a game changer

Rating: 10 out of 10
Incentivized
April 08, 2025
Verified User
Manager in Customer Service
Hospitality Company, 201-500 employees
Vetted Review
Verified User
Pendo.io
3 years of experience
Use Cases and Deployment Scope
I personally utilize Pendo.io to create guides and announcements to enhance the user experience. We utilize tool-tips, walkthrough guides, and the resource center with various modules to ensure our various users have the correct segmented information. Our Product team also uses Pendo for feature tracking and to factor in to the roadmap when feature planning.

Essential Product Ops Tool

Rating: 10 out of 10
Incentivized
April 08, 2025
Verified User
Employee in Product Management
Computer Software Company, 51-200 employees
Vetted Review
Verified User
Pendo.io
5 years of experience
Use Cases and Deployment Scope
Pendo.io helps us make data-informed product decisions and gauge the product aspects of customer health. It helps us see which features bring the most value to users and on the flip side which ones are least used. The insight is invaluable for prioritizing engineering work and helps our account and customer success teams know where we have gaps in adoption. An awesome solution and a great company to partner with.

Pendo.io - quant to your qual

Rating: 6 out of 10
Incentivized
March 14, 2025
Verified User
Employee in Product Management
Hospital & Health Care Company, 10,001+ employees
Vetted Review
Verified User
Pendo.io
5 years of experience
Use Cases and Deployment Scope
We use Pendo.io as one of our main sources of product analytics, intercept surveys, and onboarding guides for our users. It provides us the quantitative data we need to pair with the qualitative insights we receive from our other research methodologies. We've also used it to announce and onboard users to new features and capabilities beyond the training our support team can provide.

Pendo.io, the easy choice

Rating: 7 out of 10
Incentivized
February 23, 2025
Verified User
Account Manager in Customer Service
Computer Software Company, 51-200 employees
Vetted Review
Verified User
Pendo.io
1 year of experience
Use Cases and Deployment Scope
We use it to lead our new users through our dashboard and provide insights, recommendations, and the like. On the analysis side, we use the data from Pendo.io to better understand how our customers are using our product and where they spend the bulk of the time, and using that information we strive to improve our product. It also provides us better indicators of who are the regular users, and who are just overseers that access it for top-level data.
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