Pendo.io Reviews

User/product adoption.

Insight into funnels and paths.

Identify top user accounts.

Analytics are way easier to understand than Google Analytics, which we also use.

Love being able to add messages on the fly without going through a lengthy dev process.

New, useful, features are constantly being added.

All in One product (Analytics, dashboards, guides)

Historical tagging of features

Pendo.io is very user-friendly, designed for users (like me) without a technology background, to easily set up and navigate the tool.

In-app guides and walk thru's are very easy to set up and customize.

Customized Dashboards are excellent for our different teams, they can focus on exactly what they need, and adjust their dashboard widgets easily as needed.

NPS tool basically runs itself.

Pendo.io staff is always helpful and available to answer questions. They are always willing listeners when we have suggestions or a unique problem to solve.

Pendo.io Slack channel is very helpful! lots of sharing of best practices between all kinds of Pendo.io users.

High-quality analytics.

Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.

Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.

Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.

Pendo.io support is responsive and informed.

Pendo.io segmentation is top notch. You can break down user groups into random groups, groups based off of product usage, groups based off of permissions, or a combination thereof.

Pendo.io's targeting of elements is very simple, and their recent update has made it even more streamlined.

In-app messaging (guided tours, alerts, notices, etc)

Feature usage and user activity within applications

App usage reporting

Ease of Use - Interface is easily understandable and laid out clearly.

Support - Pendo provides us with great Customer Experience through their Support Team as well as Account Manager.

Flexibility - We are able to adjust Guides and Reports in many ways.

Well Defined Reports - Default graph and raports are very usefull and are good enough to gather most important information on our users.

Customer Usage Insights

Responsive Support Team

Analytics for software usage.

Indicators of churn.

Guides and tutorials that are easy to set up.

Incredible segmentation abilities that allow for customized messaging.

Ease-of-use: Pendo's interface is intuitive and incredibly easy to use once it's set up.

Seamless sync up with Salesforce/CRM.

Flexibility and granularity -- myriad ways to build dashboards, analytics, etc.

The ability to tag features is amazing. I've used other behavior analytics tools that required development time for each additional feature (or update) and Pendo's tagging functionality is 1000x easier and quicker.

Guide creation! Again, we've used tools like joyride or similar to introduce features but they require programming time, time to change, and time to remove.

Path analysis is incredible - seeing what people are doing is great, but then seeing what they do before and after they've done the desired feature is really, really useful to get a bigger picture of "why".

Guides are so easy to use and put in place. As someone who is not traditionally from a tech background, it is easy to implement without the need of technical resources and you can have a new guide live in minutes to address a problem you might have.

Easy to understand insights: we used to use another provider and felt the insights we were getting were convoluted and a little hard to understand. Pendo.io is far more visual and it's easy to see what your users are doing and how they move through our app.

Detailed insights into product usage.

Seeing which customers are frustrated.

Onboarding walkthroughs.

Helps us track the usage of our platform.

Lets us know when clients are on our site so we can provide enough support members at those key hours.

Shows where the customers are on the platform.

Identifies Trends in Usage across different customers. This allows us to help make valuable product decisions when adding new features.

Provides insight into potential upsells for our customers. By giving us in-depth breakdowns of usage, we can identify opportunities to sell additional products based on that usage.

Deploys an NPS Survey straight through our App, and then tracks the results in Pendo.io. We deploy our own NPS survey within our software and the results feed directly into Pendo. Beyond giving us an accurate look at the success of our platform and customers, Pendo provides a source to store this info for analysis at the Company and Client level.

Surveys

Guides

Reporting

Guides: for sharing info and gathering feedback from users.

Page and feature usage (heatmaps).

Funnels and path.

Usage/engagement reports.

Flexible.

Comprehensive.

Customer support is outstanding.

It's simple and to the point.

I like the fact that you actually have to click on the pop-up to get to the next page.

The analytics gleaned from the site are stellar!

I love that you can target specific tags and elements for analytics. It's pretty easy even if you don't understand HTML, and super easy if you do.

It's easy to set up specific filters and audience groups to slice and dice the data.

Tracks customer interaction in a way that makes it easy to extract and read data

Help provide help content to users in a way that is easy to manage

Clean and organized UI help save time when searching for specifics in the website

Pendo provides a flexible solution to rapidly create and deploy messaging to our users directly in the context of our application. We can target segments of users easily, and can even set up engagement tracking on the guides themselves to gauge how effective they are.

We also utilize Pendo for good high-level on-going reporting centered around feature engagement. On the Product team, we reference these reports for our QBRs, as well as during design strategy sessions to substantiate which areas of our application we want to focus on for improvements.

We utilize NPS poll data to understand user perspectives, delightful moments & pain points, and use that qualitative data to power customer stories for internal & external presentations on application usage. We also combine that qualitative data with engagement data to further plan ongoing product update efforts.

Customer service is top class. Really. Their team is amazing, and I chat with them pretty regularly. I create lots of custom implementations of guides and often have questions about what I can & can't do. Our CSM is super responsive and very knowledgeable. When I have more technical questions, I have an easy time scheduling 1-on-1's with their tech support team, and 98% of the time, my questions are resolved quickly. I recently had the pleasure of speaking with the VP of Product regarding their roadmap and was pleasantly surprised to find out that a feature I wanted to suggest is already in the roadmap & being developed.

This team is super engaged and cares about their partners. They are a terrific example of how to effectively grow a product, create an environment to foster customer loyalty, and make sure everyone wins.

User Tracking.

Intuitive and easy to use guide building.

Great customer service.

Provides a clean interface with which to interact. This ensures all data is able to be found quickly and efficiently.

Provides accurate and up to date metrics on the data we are looking for.

Allows us to create guides and surveys to keep us closer with our customers and ensure we are offering the best product we can.