Pendo.io generates a lot of good data
Rating: 8 out of 10
April 08, 2025
TR
Vetted Review
Verified User
3 years of experience
- Pendo.io is easy to use out-of-the-box
- Pendo.io keeps adding new features to complement its users' needs
- Pendo.io generates a lot of good data that can be used even outside of its own platform for data enrichment in other tools/systems
Cons
- Pendo.io's Customer Support is sometimes lacking both in terms of response time and clarity/usefulness of the responses
- Pendo.io's Customer API could use quite a bit of improvement, both in terms of what kind of functionality it allows but also in terms of the documentation available for it
- Pendo.io's built in reporting and analysis building capabilities could be improved to allow more customization and options.
- Pendo.io in-product communications (Pendo Guides) could be improved, particularly its out-of-the-box capabilities regarding customization of the interactions that they can "trigger" within the platform it is being used for and the types of "flow"/transitions it can support for walkthroughs. We use custom code (which Pendo Guides do support and that's nice) to make certain things work but it would be better to be able to do these things without it.