TrustRadius Insights
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Recent Reviews
Awards
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Pricing
Free
Free
Cloud
Team
Contact sales team
Cloud
Pro
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Reviewers rate Usability highest, with a score of 10.
The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(186)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(1-25 of 91)Companies can't remove reviews or game the system. Here's why
November 30, 2022
How I Pendo
Score 9 out of 10
Vetted Review
Verified User
- Delivers insightful usage analytics
- Supports us in our A/B Testing efforts
- Facilitates a better user onboarding experience
- Better road-mapping capabilities
- Easier use of the API
August 02, 2022
Easy-to-use tool for your on-platform messaging
- Easy design tool that allows you to craft messaging without technical knowledge
- Easily trigger messaging based on specific user events
- Great functionality to receive feedback & NPS scores from users
- The installment process was quite lengthy with a bit of back and forth
- The tool is quite pricey to adopt for a start up
- We are not using Pendo for mobile because it's not fully compatible with Flutter
July 28, 2022
Good analytics tool with powerful AI
Score 9 out of 10
Vetted Review
Verified User
- User engagement
- Website views
- Landing page optimization
- Reporting function is good but nowadays tools provide a lot of insights which must be taken under consideration
July 28, 2022
Best to Use and Easy to Operate
- Record and monitor the user data and interaction with application
- Sentimental feedback by asking hyper focused questions
- readily available analytics helps to understand the facts and helps in taking the decision
- Integration is not easy.
- custom reports should be available on mobile app
- Helps to create amazing user experience for happier and more productive users.
- Pendo’s retroactive analytics helps us to track user behaviour in the application.
- The Product analytics and insights provided by Pendo help us to maximize interactions followed by leads.
- It needs to add some small shortcuts like selecting a particular URL directly rather than typing it again.
- The Mobile app tries to fit in a lot of data so it becomes a bit complicated to see through that on Mobile.
- Needs more filters in Dashboard.
- The onboarding and guide through the product for first-time users needs to be updated as some stuff in those aren't updated still.
July 21, 2022
Pendo.io for all of your prioritization needs
- Helps us organize all of the improvement requests that we receive.
- Provides a place to give updates on upcoming developments.
- Allows us to see what is most popular and what will help us stay client focused.
- Filtering is difficult
- Search function could be better
- More integrations to other software would be nice
July 21, 2022
The best tool to gain insight into user behaviour
- You can gain valuable insight about user behaviour.
- Data Explorer tool is amazing for reporting
- Easily configurable analytics
- Mobile compatibility
- Performance could be better
- Pricey tool
July 20, 2022
Fantastic no-code customer advocacy hub
- Onboarding walkthroughs
- Customer feedback forms
- Information tooltips
- Reporting - there is a lack of customization and granularity that addresses all use cases
- Metrics - it is lacking here if wanting to use as an analytics tool
- Releasing frequent updates and new features
- Create a user-friendly experience
- Set us apart from competitors
- Being able to filter the dashboards more specifically
July 20, 2022
Pendo helps companies understand and educate users
- User Behavior Analytics
- User Guides
- In-app announcements and Resource Center
- They release a lot of features frequently which is great but some can be buggy at first.
July 20, 2022
Great for understanding your product usage
- Incredibly easy to use and intuitive features.
- Great CS support and training sessions.
- The extensive set of reporting widgets and customizable dashboards.
- Would be helpful if you could do batch functions, specifically for exclude lists.
- Having a more classic output for heat maps would be helpful for sharing.
- Would also be useful for external 'read only' dashboard links as we use them for weekly/monthly department reporting.
July 19, 2022
Extremely helpful for our company in so many ways!
- Track usage across our platform (new and existing features) - where each customer clicks, how long they stay at certain areas within the software, etc.
- To promote new features.
- To train customers on how to use new features.
- To survey our customers within the software.
- Some of the guide settings are sometimes not as easy to use as we would like them to be.
- Templating is pretty limited.
- I wish it was a more compatible for mobile tools.
July 19, 2022
Pendo
- Customer segments.
- Educational guides.
- User activity.
- User workflows.
- General site traffic and length on site.
- Configuration and tagging can require advanced training.
- Help with best practices for naming features - things can get lost if you don't have a naming system/convention.
- Building dashboards can be confusing.
July 19, 2022
Pendo.io, the easy choice
- Instructions
- Leading the customer
- Usage analytics
- Guides and next steps
- Recommendations based on data
- Best practices
July 19, 2022
A must to get to know your customers
- Usage tracking
- In-app messaging
- Guides
- reports (some easy template reports would be super handing)
- more tips and tricks in Pendo
- Great at capturing product usage metrics and allowing the user to tag features/functions at a very detailed (specific) level.
- Allowing users to extend the capabilities of Pendo by inserting HTML/CSS/Javascript.
- Automated onboarding and product walkthroughs/tours.
- Excellent customer support and a solid community when you need help.
- I find the reporting and analytics to be a little light. They could improve custom reporting capabilities.
- Would like to see the capabilities of the Pendo tagging tool built into the platform. (don't launch a separate product). I find the tagging tool does a much better job at selecting the components to be tagged than the platform does.
- Sometimes takes a while to refresh counts when adding a new tag.
- Track user's click paths
- Track user's page views
- Provide users with release notes
- Target segmented groups with messaging
- Walk through, step by step guides could be more fluid
- No screen recording
June 10, 2021
Self-guided onboarding and measure feature adoption
- Self-guided training tutorials
- Product thought leadership
- Product usage data
- Support tickets tend to take longer than we'd like
- User tracking
- Dashboards
- Ease of implementation
- Better UI for setup
- More functionality to track different types of user activity
- More customization on what to track
June 02, 2021
Pendo, it solves our usecase
- Easy to use platform.
- The outputs are simple and easy to figure out
- Could be more detailed in terms of how their sections are defined.
- It seems to measure only "events" and time in the platform, but I'm not sure if those are defined by us or Pendo.
- Fast setup. just a simple script and the platform start tracking data.
- Easy to build reports.
- Great onboarding experience, we good support from Pendo.io team.
- To have out of the box dashboard built.
- Feature to have the opportunity to understand trends on future actions.
- Keep improving their script to track visitors to be able to track more data with less help from developers.
September 21, 2020
Highly, highly recommend Pendo.io
- Walkthroughs
- Product usage data
- Funnel paths
- I miss the classic designer
- Integrations/API
March 13, 2020
Very helpful tool for understanding product usage!
- Site loads very quickly with results.
- Provides detailed usage stats.
- Clear, colorful graphs.
- UI feels clunky and it could be easier to build reports and dashboards.
January 23, 2020
Pendo.io is great!
- All in One product (Analytics, dashboards, guides)
- Historical tagging of features
- API to other platforms (ie Customer Success Software)
- Guides scheduling
November 28, 2019
Second company I've used Pendo with, and likely won't be the last.
Score 5 out of 10
Vetted Review
Verified User
- Analytics are way easier to understand than Google Analytics, which we also use.
- Love being able to add messages on the fly without going through a lengthy dev process.
- New, useful, features are constantly being added.
- Can't do some of the message targeting I've tried - hitting up people who haven't visited in a while (when they finally come in) or targeting based on the number of visits.
- Wish it were easier to figure out where the "aha!" moments are in our product - something I'm sure we can use Pendo.io to do, but it requires a whole lot of digging vs being something out of the box.
- Support! Has not scaled well, and is currently terrible [edit Nov. 2019]