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Pendo.io

Pendo.io

Overview

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Learn from top reviewers

Pendo.io is a game changer

Rating: 10 out of 10
April 8, 2025
IncentivizedVetted ReviewVerified User
I personally utilize Pendo.io to create guides and announcements to enhance the user experience. We utilize tool-tips, walkthrough guides, and the resource center with various...
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Verified user
Manager
Pendo.io3 years of experience

Pendo.io generates a lot of good data

Rating: 8 out of 10
April 8, 2025
IncentivizedVetted ReviewVerified User
We use Pendo.io for a lot of different things: usage tracking, analytics, reporting, behavior analysis, bug/issue troubleshooting, in-product communications and interactions, ...
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Tiago Ramalhete da Silva
Analyst - Other
Staff Product Analyst, Team Lead
BitSight Technologies, Inc.
Pendo.io3 years of experience
Verified on LinkedIn

Essential Product Ops Tool

Rating: 10 out of 10
April 8, 2025
IncentivizedVetted ReviewVerified User
Pendo.io helps us make data-informed product decisions and gauge the product aspects of customer health. It helps us see which features bring the most value to users and on th...
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Verified user
Employee
Pendo.io5 years of experience

Pendo.io - quant to your qual

Rating: 6 out of 10
March 14, 2025
IncentivizedVetted ReviewVerified User
We use Pendo.io as one of our main sources of product analytics, intercept surveys, and onboarding guides for our users. It provides us the quantitative data we need to pair w...
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Verified user
Employee
Pendo.io5 years of experience

Pendo.io, the easy choice

Rating: 7 out of 10
February 23, 2025
IncentivizedVetted ReviewVerified User
We use it to lead our new users through our dashboard and provide insights, recommendations, and the like. On the analysis side, we use the data from Pendo.io to better unders...
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Verified user
Account Manager
Pendo.io1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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*Free

Free

Cloud

Base

Contact sales team

Cloud

Core

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pendo.io/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pendo Onboarding demo

YouTube
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Product Details

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Competitors

Pendo.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(203)

Reviews

(1-5 of 105)

Pendo.io generates a lot of good data

Rating: 8 out of 10
Incentivized
April 08, 2025
Pros
  • Pendo.io is easy to use out-of-the-box
  • Pendo.io keeps adding new features to complement its users' needs
  • Pendo.io generates a lot of good data that can be used even outside of its own platform for data enrichment in other tools/systems
Cons
  • Pendo.io's Customer Support is sometimes lacking both in terms of response time and clarity/usefulness of the responses
  • Pendo.io's Customer API could use quite a bit of improvement, both in terms of what kind of functionality it allows but also in terms of the documentation available for it
  • Pendo.io's built in reporting and analysis building capabilities could be improved to allow more customization and options.
  • Pendo.io in-product communications (Pendo Guides) could be improved, particularly its out-of-the-box capabilities regarding customization of the interactions that they can "trigger" within the platform it is being used for and the types of "flow"/transitions it can support for walkthroughs. We use custom code (which Pendo Guides do support and that's nice) to make certain things work but it would be better to be able to do these things without it.

Pendo.io is a game changer

Rating: 10 out of 10
Incentivized
April 08, 2025
Verified User
Manager in Customer Service
Hospitality Company, 201-500 employees
Vetted Review
Verified User
Pendo.io
3 years of experience
Pros
  • Embedded guides for a less intrusive experience!
  • Amazing customer service and support to review individual goals based on different teams.
  • Engaging community of Pendo learners and users to collaborate and troubleshoot.
  • Great tracking for metrics when it comes to guide usage!
Cons
  • Having an easier experience when tying in additional apps to our account.
  • More guidance when it comes to advanced snippets and code blocks for customization
  • More reporting capabilities for child/parent accounts.

Essential Product Ops Tool

Rating: 10 out of 10
Incentivized
April 08, 2025
Verified User
Employee in Product Management
Computer Software Company, 51-200 employees
Vetted Review
Verified User
Pendo.io
5 years of experience
Pros
  • Creating solutions that you actually need and want to use - no fluff.
  • Enabling you to adopt those solutions by providing resources and a community for continual learning and improvement.
  • Everyone at Pendo.io is a rockstar - A-List employees throughout the ranks who are all determined to help you succeed. I'm amazed at all the awesome people I've worked with at Pendo. In 5 years I've never had a less-than-stellar interaction with a Pendozer.
Cons
  • This is super nitpicky and could just be something I missed, but I wish the Dashboards list in the left side nav only showed favorites or some other subset of dashboards. I have so many dashboards!

Pendo.io - quant to your qual

Rating: 6 out of 10
Incentivized
March 14, 2025
Verified User
Employee in Product Management
Hospital & Health Care Company, 10,001+ employees
Vetted Review
Verified User
Pendo.io
5 years of experience
Pros
  • Intercept surveys
  • User access and management
  • Onboarding guides
Cons
  • Easier tagging of features and buttons within a page
  • More in depth capabilities with intercept surveys (like question logic)
  • Eye tracking capabilities

Pendo.io, the easy choice

Rating: 7 out of 10
Incentivized
February 23, 2025
Verified User
Account Manager in Customer Service
Computer Software Company, 51-200 employees
Vetted Review
Verified User
Pendo.io
1 year of experience
Pros
  • Instructions
  • Leading the customer
  • Usage analytics
  • Guides and next steps
Cons
  • Recommendations based on data
  • Best practices
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