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Score 8.3 out of 100

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Tamara Schebel | TrustRadius Reviewer
November 28, 2019

Second company I've used Pendo with, and likely won't be the last.

Score 5 out of 10
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My initial review of Pendo was glowing - as was my experience at the time. Since then Support, which was once a huge Pendo plus, has become a disaster. They've moved away from dedicated CSMs - at least for a segment of accounts - and to a centralized support model.. however, it can take a week for me to get an initial response to a ticket. I've had to escalate darn near every one in recent months, and most never get satisfactorily resolved. Feels like major scaling issues going on at Pendo, and a whole lot of untrained people. And yes, this will make me reconsider renewing at the end of the year.
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About is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance. Technical Details

Operating Systems: Unspecified
Mobile Application:No