TrustRadius is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance. changed the way we do productWe use in our Product team for tracking usage data, tracking NPS, creating in-app engagement, and managing in-app education. We are able to use the data from to inform product decisions and improve customer experience. We are able to provide contextual answers to common questions to decrease our support volume., support is responsive and informed. segmentation is top notch. You can break down user groups into random groups, groups based off of product usage, groups based off of permissions, or a combination thereof.'s targeting of elements is very simple, and their recent update has made it even more streamlined.,I would love it if would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best. I'd love for them to expand their integrations with other programs that support product managers.,9, has been instrumental in the implementation of payment processing in our application. We were able to drive applications and usage with targeted in-app guides. On more than one occasion, analyzing usage data from has kept us from creating features in a way that would negatively impact our users. This has saved dev time and customer happiness! We are able to quickly create lists of users for our R&D team to communicate with based off of usage data in This saves our team and our customers' time.,WalkMe and Appcues,Help Scout, ClubHouse Online, MySQL, HubSpot CRM,Customer Surveys,Online training,10,8,Yes,One evening, I was creating a guide to announce a new piece of functionality that was being released that night. I could not for the life of me get the guide to work. I sent a panicked email to the support team, and their manager called me at 10:30 pm to make sure I had what I needed for a successful release. I was able to finish the task and go to bed knowing that my end users weren't going to wake up completely confused the next morning!Get Visual and Powerful User Tracking with PendoPendo is used to understand user behaviors, flows through the application, and other attributes like browser and retention. It offers a highly visible way to understand if users are navigating the app as expected, and reaching the right pages and events in the process. Highly-visible account and page segmentation make it easy to really identify gaps and trends.,Account and page segmentation with color and tag grouping. User behavior and attribute tracking. NPS, user flow maps, and grouped page reports.,Easier site integration and setup. Mobile experience. Deeper support for single page apps.,10,Visibility into feature and page adoption. See user dropoff and roadblocks. Use metrics for account-based marketing.,Hotjar and Mixpanel,HubSpot,, JIRA Software,1 to 5 people,50,1,Understand feature uptake Find user behavior funnels Document gaps and dead ends,Associate page behaviors with accounts to drive upsells/renewals See specific page groups at a glance Identify key browsers and user behaviors at scale,Deeper account based marketing Better understand long-term feature adoption goals Address and harden gaps or weak areas,9,No,Price Product Features Product Usability Prior Experience with the Product Existing Relationship with the Vendor Positive Sales Experience with the Vendor Third-party Reviews,We would implement more criteria around visual support and installation steps. Our criteria would need to include more support for how the product is actually installed and used, its applicability to single page applications, and its support for native workflows. While many of these were supported out of the box, it was important to know during the sales process.,Implemented in-house,No,Change management was minimal,Mobile support Installation through Segment Tracking unique pages in a complex app,9,No,10,No,Pendo's mobile support is emerging, and sales/support have kept us abreast of support every step of the way. The ongoing dialog has helped us plan our investment and next steps every time.,Tracking user progress through defined pages Tracking URL visits/pages User device and browser traits,Mobile Comprehensive flow diagrams Anything with complex workflows,No,9
86 Ratings
Score 8.9 out of 101
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86 Ratings
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Score 8.9 out of 101

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TrustRadius Top Rated for 2019
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About is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance. Technical Details

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