Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Development

K-12 Online Learning

Education

Audit

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Environmental Health and Safety (EHS)

Org Chart

Procurement

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employer of Record (EOR)

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Storage

Consulting and Advisory Services

Data Center Infrastructure Management

Data Center Virtualization

Data Observability

Data Pipeline

Distributed Denial of Service (DDoS) Protection

Enterprise Architecture Management

Extended Detection and Response (XDR)

Fraud Detection

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Network Monitoring

Network Performance Monitoring

Remote Monitoring and Management

Software Defined Networking (SDN)

Tower Servers

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Contact Management

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Product Configuration

Quote to Cash

Sales Coaching

Sales Gamification

Sales Intelligence

Sales

Auto Repair

Construction Workforce Management

Emergency Notification

Oil and Gas

Public Sector Software

Vertical-Specific

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Cisco

Khoros Communities

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Zendesk Suite

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Salesforce Commerce Cloud

Zuora

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Pendula has proven to be a valuable tool for users looking to streamline their communication processes. By simplifying universally sent messages, users have been able to save time and find the pricing well worth it. Additionally, the ability to segment the target market based on response rate has allowed users to set up communication campaigns for feedback surveys and craft personalized messages for each group. The database is highly praised for being extremely user-friendly, granting users easy access to all conversations and administrative needs such as records and billing. One positive aspect highlighted by a user is the ability for customers to have their availability at all times. 

One of Pendula's notable use cases lies in its effectiveness in engaging customers through real-time chat and texts. Users with extensive lists of names and little to no engagement have found success in reaching out to these individuals using Pendula, offering a non-threatening path to reactivate them as customers. This not only reconnects users with potential clients but also opens an additional communication channel. Pendula has also been utilized as the primary mobile-based communications tool for a direct sales organization. With its auto-response and automation features, it enables users to reach large segments of customers while creating Salesforce-side data and opportunities. The deep integration with Salesforce further enhances the platform's capabilities, providing excellent access to segments and empowering users to design mobile-led journeys that seamlessly hand over to telesales teams. Lastly, Pendula plays a vital role in integrating transactions and web interactions, including advertising campaigns, making it an integral component of the overall marketing and customer care process.

Struggles with managing break times: Some users have expressed frustration with the current difficulty of managing break times during lunch, stating that it has been an ongoing struggle for them. They feel that the system lacks effective tools or features to help them efficiently manage and track their break times.

Too many options: Several reviewers have mentioned that the application offers too many options, which can sometimes be overwhelming and may lead to decision paralysis. Users have suggested that simplifying the interface or providing better guidance in choosing the most relevant options would greatly improve user experience.

Slow growth compared to competitors: A number of users have noted that Pendula's growth is slower compared to other CRM apps in the market. This can be a concern for businesses seeking rapid implementation and expansion. Users expect Pendula to step up its development pace and offer competitive features to keep up with industry standards.

Intuitive User Interface: Several users have praised the product for its simple and intuitive user interface, requiring minimal training. This has allowed them to easily implement the solution for their company without the need for technical specialists.

Flexibility: Many reviewers appreciate the flexibility of the product, mentioning that it can handle multiple tasks simultaneously. They highlight how this flexibility enables them to customize workflows and messaging systems according to their specific requirements.

Multiple Interfaces for Customer Engagement: The product's various interfaces for customer engagement have been positively received by users. This suggests that it offers a wide range of options for interacting with customers, enhancing the overall customer experience.

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NiCE CXone Mpower

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Pendula

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Magnetically Coupled Pendula

A three mass pendulum is displaced into its three different eigenvectors and held in place by magnetic clamps. When the magnets are disengaged, the masses oscillate with displacements which are scalar multiples of their originals. The frequency at which the pendulum oscillates is the square root of the eigenvalue.

Experimentally, it is hard to displace the pendulum into its eigenvectors -- each motion shown is a superposition of all three. The second two are relatively pure, but the first shows a bit of the second.

Multiple Pendula Demo

Coupled Pendula demo [HD]

Mafie Zouker & Anna | Pendula Variations Zouk Demo | Dutch Zouk Congress 2014

Demo 20402: Six Coupled Pendula

optik pendula by martong & viljami

Demo 10106:  Twin Pendula

Doug Johnson shows very neat Demo made up of simple material can can be easily gathered

mobile version

Coupled Pendula, demo

demo  - two pendula of different lengths

Likelihood to Recommend

Vendor pre-sale

Vendor post-sale

Trigger Actions in Zuora & Salesforce based on customer response

Create stronger experiences with customers through Subscriber Engagement

This is Pendula

What does meaningful, sustainable relationships with your customers look like? It looks like Pendula.

Turn your customers from recipients to participants in your brand experience with our platform, the next generation of digital conversation management. We've got the marketing automation tools you know and love: drag and drop journeys, email template builder and campaign reporting. But now you can also have two-way conversations and workflows that are automated and integrated with your existing systems of customer record.

Pendula is the heart of every customer conversation.

Visit us at: https://www.pendula.com
LinkedIn: https://www.linkedin.com/company/pendulahq

News & Media Subscriber Experience

With Pendula native to Zuora, engage your subscribers directly, on the channel of their choice.

Create an automated appointment reminder | Walkthrough in Pendula

Turn your customers from recipients to participants with Pendula, the next generation of digital conversation management.

In this video, we’ll show you how to create an automated workflow from scratch to remind clients of their appointment the day before it’s scheduled, ensuring higher session attendance and a better client experience.

Pendula is the heart of every customer conversation.

Explore other possibilities and use cases with Pendula: https://www.pendula.com/experiences/
Visit us at: https://www.pendula.com

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

Revenue.io

Chief Marketing & Technology Officer

Pendula 2021-07-25 23:48:35

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Deep integration

Integration with salesforce

Create campaigns

Limited time

Sales reps

Able to reach

Customer segments

Home

Customer Experience Management Software

We use Pendula as our primary mobile-based communications tool. We are mostly a direct sales organization so SMS that make offers to our customer base is important. We used Pendula to reach large segments en masse and then the auto-responses and automation to further engage the potential customer and create Salesforce side data and opportunities. Pendula, with its deep integration with Salesforce, enables excellent access to segments and pairs that with designing mobile-led journeys that hand over to telesales teams. We have introduced integrations on our transactions and through web interactions, such as advertising campaigns. Pendula is across our entire marketing and customer care.

EOFY campaigns that drove limited time, limited release offers. We could segment our targets and engage those most likely to respond well.
Limited release wine offers, again targeting the right buyers, and then designing a series of interactions with them. This enabled sales reps to speak to those most warm.
Customer re-engagement. We have very many historical customers. We were able to reach 30,000 or so people and then lead them through several steps towards re-engagement.
Targeting smaller customer segments was made easy due to the deep integration with Salesforce. We could create campaigns to account owners of contacts that met criteria--which provided a deeply personal experience.

Navigating a variety of journeys can get tricky. They have been steadily improving the interface here.
Managing launch times and turning campaigns on and off can be cumbersome.
Naming, tagging, and cross-journey reporting would be great.

Easy-to-use interface for creating SMS journeys is excellent
Integration with all objects in Salesforce
Passing of information back to Salesforce so we can uses Salesforce reporting
Customer service made a massive difference, from technical to campaign ideas

We were able to activate a large number of old customers
We generated significant revenues and fast sales
We have been able to run multichannel campaigns to great effect

Pendula

Overview

What is Pendula?