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Pepperjam Ascend

Pepperjam Ascend

Overview

What is Pepperjam Ascend?

Pepperjam Ascend is an integrated and comprehensive affiliate marketing lifecycle management platform, supporting discovery, recruitment, attribution, commission, fraud prevention, and payment. Pepperjam is now part of Partnerize since the July 2020 acquisition.

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Recent Reviews

TrustRadius Insights

Pepperjam has proven to be proactive in finding innovative ways to make marketing budgets more efficient within their network. Users have …
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Pricing

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What is Pepperjam Ascend?

Pepperjam Ascend is an integrated and comprehensive affiliate marketing lifecycle management platform, supporting discovery, recruitment, attribution, commission, fraud prevention, and payment. Pepperjam is now part of Partnerize since the July 2020 acquisition.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Pepperjam Ascend?

Pepperjam Ascend Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pepperjam has proven to be proactive in finding innovative ways to make marketing budgets more efficient within their network. Users have found value in the platform's ability to cover paid search within their CPA model, allowing them to continue supporting this channel even when facing budget cuts. The tracking capabilities provided by Pepperjam have been praised for their efficiency and organization, enabling users to easily monitor and analyze activity. Additionally, Pepperjam Ascend has been utilized by marketing teams to integrate their entire marketing system and seamlessly implement it throughout the program. This integration of tools has helped bridge knowledge gaps between merchants and Pepperjam representatives, facilitating smoother communication and collaboration. However, it is important to note that some users have reported negative experiences with Pepperjam Ascend, including missed payments, holds on payments, and a decrease in sales. Despite these challenges, many users continue to find value in the platform's features for optimizing their marketing efforts.

Representative Expertise: Several users have expressed appreciation for the extensive knowledge and expertise of their main representative, Cris Vasilev, at Pepperjam. They mention that Cris understands client needs, partner best practices, and expected experiences, which instills confidence in them knowing that he has their program's best interests in mind.

Profit-Oriented Commission Rules: Many reviewers have highlighted Pepperjam's commitment to maintaining commission rules that prioritize the interests of merchants. This ensures that affiliate programs remain profitable. Users also appreciate the network's well-established reputation and wide range of merchants, which gives them influence in improving terms with publishers.

User-Friendly Interface: The user interface of Pepperjam's platform has received high praise from multiple users. They describe it as fantastic, intuitive, and user-friendly. This positive experience with the UI contributes to the ease of using the platform and makes navigation and task completion straightforward for users.

Slow response from publisher managers: Some users have experienced delays in receiving responses from publisher managers. It has been mentioned that this issue may be more related to the publishers themselves.

Lack of detailed analysis for top performing publishers: Users have suggested that there should be more detailed analysis of the top performing publishers and their performance with other merchants in the same industry. They believe that this kind of analysis would help enhance publisher partnerships.

Limited resources and rigid platform options: Several users have expressed dissatisfaction with the resources and platform options provided by Pepperjam. They find them to be rigid and hard to use, describing the user interface UI as awful with a confusing layout. They have compared it to a design made by an inexperienced high school student using Excel. Additionally, reports can be unreliable and may not load properly. Users are frustrated by the absence of mobile options, emphasizing that it is already 2022 and expect the platform to catch up with modern technology.

Reviews

(1-2 of 2)
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Score 1 out of 10
Vetted Review
Verified User
AVOID PEPPERJAM ASCEND!!! I am a current user. A company that I am affiliated with switched to Pepperjam Ascend, and I assumed the first couple of months would be bumpy but then get better.. It hasn't, in my opinion, not even a little. I constantly have missed payments, holds on payments, and my sales have dropped down to less than a 1/3 of what they were before!! The links never track back to me, customer service NEVER responds, NEVER! I am so frustrated with their horrific customer service that I have sent multiple emails begging the company I am an affiliate of to please cancel their contract because this company is ruining my experience. I am currently waiting on a payment from JANUARY!! It's March! I am SOOOOO OVER Pepperjam Ascend!
There is no place where Pepperjam Ascend is well suited. The company needs to throw itself away and start over with all new everything!
  • I was hitting anywhere from $130 - $450 per month in commission payout before Pepperjam Ascend. Now with Pepperjam Ascend, I maybe get $40! I am still waiting on payouts from January.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
We use Pepperjam Ascend for several of our clients as our affiliate network. We have a wide range of clients and only a few are interested in affiliate marketing. This allows us to create programs for individual clients. Within our marketing team, two team members actively work within the Pepperjam Ascend interface.
  • Lots of coupon sites.
  • Enables different tiers of commissions.
  • Can blast out newsletters to your network.
  • The UI is awful.
  • Publishers are mostly coupon sites.
  • Confusing layout of the platform.
For our business, affiliate marketing is by far the lowest ROI marketing channel. If you're looking to get products, brands, and offers listed on coupon sites, Pepperjam Ascend is a great tool. If you're looking to engage with influencers or drive sales without giving away margin, Pepperjam Ascend is likely not for you.
  • Very low ROI.
  • Less than 1% of total revenue.
Pepperjam Ascend's user interface is way behind these other platforms. It's not intuitive nor is it easy to create custom reports and engage with your publishers. We have been stuck with Pepperjam and many other affiliate networks have a very similar layout without much upside.
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