CommUnity by Personify

Small World Labs has been a great partner in relaunching our community. They have had great ideas of new ways to use our community to better service our members. They are very knowledgeable in the world of online communities and are forward thinking about new functions to enhance the user experience.

Overall we have been very pleased with the platform and staff at Small World Labs. The improvement from our previous iterations of our community to our current Small World Labs community has been considerable. Having a dedicated staff member at Small World Labs for our community has been extremely helpful as she knows our community and our needs and we are working towards the same shared goal. Really get the personal touch from working with their staff and you can tell they are engaged and want our community to succeed as much as we do.

From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit.

You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong support and services team that works collaboratively with us to make sure we are always getting what we need. They provide 24x7 emergency support, online ticket support, email support, a client community, and the ability to call and talk to the same account manager or community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.

It's been a great product to use and a great organization to work with. The people are accessible and interested in helping.

It's a great overall product and organization. In my opinion, the people at an organization are just as important, or more important, than the product (but I'm in the membership business). The Small World Labs team takes an interest in our success and it shows.

We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.

In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.

Online training is through online webinar & how-to posts and videos in the client community.

The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.

There are a multitude of options to configure the exact user experience you want and what you want to emphasize.

Uptime has never been an issue.

Speed is not an issue.

The people are great to work with. I mentioned before that they seem to really enjoy what they do and take an interest in making sure we are successful.