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PhoneBurner

PhoneBurner

Overview

What is PhoneBurner?

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

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Recent Reviews

TrustRadius Insights

PhoneBurner is a versatile tool that has found usefulness in various departments such as Sales, IT, and Support. For the Sales Development …
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PhoneBurner Review

7 out of 10
September 12, 2020
Incentivized
We use PhoneBurner in an IT capacity to troubleshoot various telephone calling issues with our phone system. We can create various …
Continue reading
Read all reviews

Popular Features

View all 14 features
  • Outbound dialing (8)
    9.0
    90%
  • Automatic call logging (8)
    8.7
    87%
  • Dialer reporting & analytics (8)
    8.7
    87%
  • Contact preview (8)
    8.6
    86%
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Pricing

View all pricing

Unlimited - 1 user

$149.00

Cloud
per user, per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.phoneburner.com/homepage/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Zoho and PhoneBurner Demo 2022

YouTube

PhoneBurner + Zoom Meetings | Jump from Phone Call to Video Call in Seconds

YouTube

PhoneBurner X monday.com App by CarbonWeb

YouTube

Phoneburner power dialer software auto dialer demo

YouTube

Jungo Marketing Demo

YouTube

Demo Overview Video Training

YouTube
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Features

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

7.4
Avg 7.4

Core Dialer

Features that support sales calls with automatic dialing.

9.2
Avg 7.8

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

9.2
Avg 7.8
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Product Details

What is PhoneBurner?

PhoneBurner is a cloud-based Power Dialer and Sales Acceleration platform that helps sales teams engage more leads in quality conversations. The software helps with live answer rates and call engagement, and streamlines repetitive and time-consuming tasks to increase sales rep productivity. PhoneBurner aims to deliver instant connections with no pause, no delay, no dropped calls.

Key features:
  • Power dial up to 80 contacts per hour
  • Protect numbers against spam flags with Branded Caller ID
  • Leave voicemails in one click
  • Send 1-click emails and based on call result
  • Access analytics and real-time reporting
  • Intelligently distribute leads to your team
  • Record calls or monitor and coach reps live
  • Automate call logging and post-call processes
  • Build time-saving call cadences
  • Manage an entire team from a single admin dashboard
The vendor states PhoneBurner powers thousands of clients and millions of calls, every month. The vendor offers a free trial of the platform which does not require a credit card.

PhoneBurner Features

Dialer Logistics Features

  • Supported: Single line dialing
  • Supported: Call into server with landline
  • Supported: Call into server with VoIP "soft phone"
  • Supported: Call into server with mobile phone
  • Supported: Power dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Dialer-CRM integration
  • Supported: Built-in CRM
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Recorded voicemail drop
  • Supported: Dialer contact import
  • Supported: Campaign & list management

Call Follow-up and Quality Assurance Features

  • Supported: Sales emails
  • Supported: Follow-up calls
  • Supported: Appointment scheduling
  • Supported: Calendar sync
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

Additional Features

  • Supported: SMS text messaging
  • Supported: Local Caller ID
  • Supported: CRM + Lead management
  • Supported: Sales cadence
  • Supported: Call tracking
  • Supported: Email tracking
  • Supported: Branded Caller ID
  • Supported: Call transfer
  • Supported: Voicemail drop
  • Supported: Automatic lead distribution
  • Supported: Spam number monitoring

PhoneBurner Screenshots

Screenshot of Intelligently and automatically distribute leads to a teamScreenshot of Dial up to 80 contacts per hour with its interface.Screenshot of Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline.Screenshot of Automatically distribute leads to the sales team using customizable rules.Screenshot of Create detailed reports to track agent and team performance using real-time and historical analytics.Screenshot of Customize dialer buttons to perform any desired actions based on any call result. Leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.Screenshot of A sales CRM to manage contacts is available, or users can integrate with whatever CRM is already in use in the business.Screenshot of Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed.Screenshot of Send a personalized email and/or SMS for any call outcome with one click. Track email opens, link clicks, and video views.Screenshot of PhoneBurner automates tedious tasks so users can have more live conversations every dial session.

PhoneBurner Videos

What is PhoneBurner?
Branded Caller ID

PhoneBurner Integrations

PhoneBurner Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUS And Canada
Supported LanguagesEnglish

Frequently Asked Questions

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

SalesExec, CallFire, and VanillaSoft are common alternatives for PhoneBurner.

Reviewers rate Recorded voicemail drop highest, with a score of 9.8.

The most common users of PhoneBurner are from Mid-sized Companies (51-1,000 employees).

PhoneBurner Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)50%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

View all alternatives
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Reviews and Ratings

(22)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PhoneBurner is a versatile tool that has found usefulness in various departments such as Sales, IT, and Support. For the Sales Development team, it has become an essential solution for efficiently making outbound calls and connecting with potential customers. Users report that it helps overcome the time-consuming process of calling through a list of prospects, increasing productivity and allowing more meaningful conversations with clients. Additionally, its seamless integration with Hubspot ensures a smooth flow of data between the two platforms, streamlining workflows and enabling effective lead generation.

PhoneBurner's benefits extend beyond sales teams. In the IT department, it serves as a troubleshooting tool for telephone calling issues and allows for easy configuration and troubleshooting of various systems. Across departments, users appreciate its ability to facilitate quick data collection and sorting of prospective clients, track call history, automate emails, and take notes during calls. By providing quick file access through keyword searches and reducing the reliance on physical files and paper, PhoneBurner optimizes time and increases efficiency.

Customers have highly regarded PhoneBurner for its comprehensive functionalities and reported significant growth after implementing the platform. Its easy installation, learning, configuration, and customization options have been praised by reviewers during trial periods. With its ability to handle multiple communication channels, including live calls, recorded messages, emails, and texts, PhoneBurner also serves marketing sales consultants by nurturing leads and increasing franchise sales.

In conclusion, PhoneBurner addresses various pain points across departments by offering a solution to manage outbound calls efficiently while integrating seamlessly with other platforms like Hubspot. It provides valuable features such as quick data collection and sorting capabilities along with call history tracking, automated emails, note-taking tools, and advanced search functionality. Users from different departments have praised PhoneBurner for its versatility and ease of use in optimizing time and increasing productivity.

Time-saving features: Many users have stated that PhoneBurner significantly reduces the amount of time it takes to make calls, allowing for more prospecting calls to be made per hour. This has greatly enhanced productivity and efficiency in their sales activities.

Seamless integration with Hubspot: Several reviewers have praised PhoneBurner's integration with Hubspot, as it eliminates the need for constant switching between platforms. The seamless integration streamlines lead management and contact organization, making it easier to keep track of interactions and streamline workflows.

Automated voicemail and email functionality: A significant number of users have highlighted the time-saving benefits of PhoneBurner's feature that allows them to leave voicemails without having to do so on each individual call. They appreciate being able to quickly leave personalized voicemails even when prospects don't answer, while also automatically sending customized emails. This feature enhances communication efficiency and saves valuable time during the prospecting process.

  1. Intuitive Organization: Some users have expressed that the organization of functions in PhoneBurner could be more intuitive, making it difficult to quickly find and use them.

  2. Limited Email Campaign Functionality: Several reviewers have mentioned that they would like to see more robust email campaign functionality in PhoneBurner.

  3. Performance Issues: Users have reported experiencing delays and occasional locking issues with PhoneBurner, which they feel should be addressed for a smoother user experience.

Based on user reviews, here are the three most common recommendations for Phone Burner:

  1. Schedule an onboarding appointment and take advantage of support and onboarding resources. Users recommend setting up Phone Burner properly and fully learning how to use it by scheduling an onboarding appointment and utilizing the provided support and onboarding resources.

  2. Test broadband reliability and use a PC for optimal performance. It is suggested to test the reliability of broadband before extensively using Phone Burner. Users advise using a PC for the best performance while making outbound calls.

  3. Try the free trial and compare with other options. Users recommend trying Phone Burner's free trial to see how well it works for their organization. They also suggest comparing it with other dialers in the market and doing research before making a decision.

Overall, users highly recommend Phone Burner for businesses that make outbound calls and need to keep track of them. It is praised for increasing call volume, lead follow-up, and generation, as well as saving time when making a large quantity of phone calls. Users also emphasize the importance of integrating Phone Burner well with CRM systems for optimal performance.

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
Nathan Newman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
  • I think that being able to use PhoneBurner to record Zoom Calls would be helpful.
Shashank Pathak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Sales CRM Dashboard
  • Easy Texting / SMS Feature
  • Automatic Lead Distribution System
  • Detailed Leads Reporting
  • Sometimes it behaves very slow while responding
  • It can't remove black listed number automatically
  • Some CRM connectivity is not available
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is super easy to upload the lead list and keep everything in a unified and easy to use record.
  • Time savings in the case of calling more than 50 people during a single day for example.
  • Extremely friendly interface and reliable software.
  • A little delay sometimes and locking in a rare way. But it needs to be fixed.
September 12, 2020

PhoneBurner Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Easily provision new numbers to the app.
  • Quickly and easily get rid of old numbers.
  • Mobility on any device.
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Dramatically increases the number of prospect calls I can make per hour.
  • Prospects that don't answer automatically receive a customized voicemail and email.
  • Call events are automatically logged in the prospect's record.
  • Organization of functions could be more intuitive so they can be found more quickly.
  • Would like to see more email campaign functionality.
Erin Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Increases productivity by allowing for exponentially higher numbers of contacts made each day
  • Sorts and compiles data in a customizable way allowing each user to create the most effective and efficient system for them
  • Logs each call made to individual contact along with emails sent and notes of each conversation
  • They changed the detailed report that follows an import of new data. What they had originally was better.
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