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PHP Live! has been a trusted chat solution for many customers, allowing them to establish a direct line of communication with their …
Overview
What is PHP Live!?
PHP Live! by SkylerAI is a live chat software designed to enhance customer engagement and provide real-time support for businesses. According to the vendor, this platform offers a range of features to streamline communication and improve customer satisfaction. It is intended for small to large-sized...
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Product Details
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- Tech Details
What is PHP Live!?
PHP Live! by SkylerAI is a live chat software designed to enhance customer engagement and provide real-time support for businesses. According to the vendor, this platform offers a range of features to streamline communication and improve customer satisfaction. It is intended for small to large-sized companies in various professions and industries.
Key Features
Simple and Intuitive: PHP Live! offers an intuitive chat interface and easy-to-understand live chat features, allowing chat operators to quickly learn and navigate the platform. The vendor claims that the setup and configuration process is straightforward.
Chat Routing Types: According to the vendor, PHP Live! provides different chat routing types, such as defined order, round-robin, and simultaneous routing, to efficiently distribute chat requests to the most suitable operators.
Transfer Chat: PHP Live! allows operators to seamlessly transfer chat sessions between each other, ensuring uninterrupted customer support.
Automatic Start Chat: Businesses can set up automatic chat initiation with PHP Live!, which the vendor suggests can enable proactive engagement with website visitors and increase customer interaction.
Canned Responses: PHP Live! provides pre-defined canned responses that operators can utilize to address common customer queries efficiently and maintain consistent communication.
Shared Canned Responses: According to the vendor, PHP Live! offers shared canned responses, allowing operators to access and utilize a shared library of pre-defined responses for collaborative customer support.
Operator Chat Invite: Operators can invite other operators to join ongoing chat sessions, facilitating collaboration and knowledge sharing for complex customer inquiries.
Automatic Chat Invite: PHP Live! enables businesses to automatically invite website visitors to chat based on predefined rules, which the vendor claims can help in proactive customer engagement.
Max Chat Limit: According to the vendor, businesses can set a maximum limit for the number of simultaneous chats an operator can handle, ensuring optimal workload distribution and maintaining high-quality customer support.
Waiting Queue: PHP Live! includes a waiting queue feature that allows businesses to manage and prioritize incoming chat requests, ensuring efficient handling of customer inquiries.
PHP Live! Features
- Supported: Auto-Responders
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: File Sharing
- Supported: Mobile Access
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Real-time Consumer-facing Chat
- Supported: Reporting/Analytics
- Supported: Third Party Integrations
- Supported: Transcripts/Chat History
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
PHP Live! Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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PHP Live! has been a trusted chat solution for many customers, allowing them to establish a direct line of communication with their clients. Users have found great success in using PHP Live! to enhance their customer support by engaging in real-time chat conversations. This has resulted in positive feedback from customers who appreciate the prompt and efficient assistance provided through the chat feature.
Businesses, such as secondary school teachers, have greatly benefited from PHP Live! as it enables them to effectively communicate with their customers while managing other tasks. The software's lightweight nature ensures that it does not consume excessive server resources, making it suitable for businesses of all sizes. Additionally, PHP Live! offers various features such as real-time chat requests, traffic tracking, marketing capabilities, and even internal team communication. This versatility allows users to leverage the software for a wide range of purposes beyond customer support.
One notable aspect of PHP Live! is its exceptional support services. Customers have praised the company's dedication to resolving issues promptly and efficiently. For instance, PHP Live! demonstrated its commitment to solving a specific website compatibility problem by providing a hotfix promptly. This level of support is highly valued by customers and contributes to their continued usage of the software.
Overall, users recommend PHP Live! for anyone looking to implement live chat on their website for any purpose. The software's longevity in the market since 2006 and its continuous growth can be attributed to its excellent support services and extensive feature set. Whether it is engaging with customers in real-time or coordinating with colleagues internally, PHP Live! proves to be a reliable and versatile solution for businesses across various industries.
Affordable and Feature-Rich: Many users have praised PHP Live for its affordability and wide range of features. They feel that the software offers a robust set of functions at an impressive price point, making it a cost-effective solution for live chat support.
User-Friendly Interface: Reviewers appreciate how easy it is to install, configure, and use PHP Live. The user-friendly interface allows businesses to provide live support to customers without any hassle or steep learning curve.
Responsive Customer Service: PHP Live's customer service has received high praise from reviewers. Users have mentioned that the support team is responsive, personable, and attentive to feature requests. Quick email responses and a helpful attitude make dealing with the support team a positive experience for users.
Lack of Tutorials: Some users have expressed a desire for more tutorials to fully utilize the software's potential.
Difficult Navigation: The layout and organization of the software have been criticized by some users, finding it challenging to navigate.
Complex Upgrade Process: Upgrading the software can be difficult for users without experience in PHP and MySQL, often requiring assistance from someone knowledgeable in these areas.