Name: PHP Live!
Author: PHP Live

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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PHP Live! by SkylerAI is a live chat software designed to enhance customer engagement and provide real-time support for businesses. According to the vendor, this platform offers a range of features to streamline communication and improve customer satisfaction. It is intended for small to large-sized companies in various professions and industries.

## Key Features

**Simple and Intuitive**: PHP Live! offers an intuitive chat interface and easy-to-understand live chat features, allowing chat operators to quickly learn and navigate the platform. The vendor claims that the setup and configuration process is straightforward.

**Chat Routing Types**: According to the vendor, PHP Live! provides different chat routing types, such as defined order, round-robin, and simultaneous routing, to efficiently distribute chat requests to the most suitable operators.

**Transfer Chat**: PHP Live! allows operators to seamlessly transfer chat sessions between each other, ensuring uninterrupted customer support.

**Automatic Start Chat**: Businesses can set up automatic chat initiation with PHP Live!, which the vendor suggests can enable proactive engagement with website visitors and increase customer interaction.

**Canned Responses**: PHP Live! provides pre-defined canned responses that operators can utilize to address common customer queries efficiently and maintain consistent communication.

**Shared Canned Responses**: According to the vendor, PHP Live! offers shared canned responses, allowing operators to access and utilize a shared library of pre-defined responses for collaborative customer support.

**Operator Chat Invite**: Operators can invite other operators to join ongoing chat sessions, facilitating collaboration and knowledge sharing for complex customer inquiries.

**Automatic Chat Invite**: PHP Live! enables businesses to automatically invite website visitors to chat based on predefined rules, which the vendor claims can help in proactive customer engagement.

**Max Chat Limit**: According to the vendor, businesses can set a maximum limit for the number of simultaneous chats an operator can handle, ensuring optimal workload distribution and maintaining high-quality customer support.

**Waiting Queue**: PHP Live! includes a waiting queue feature that allows businesses to manage and prioritize incoming chat requests, ensuring efficient handling of customer inquiries.

Affordable and Feature-Rich: Many users have praised PHP Live for its affordability and wide range of features. They feel that the software offers a robust set of functions at an impressive price point, making it a cost-effective solution for live chat support.

User-Friendly Interface: Reviewers appreciate how easy it is to install, configure, and use PHP Live. The user-friendly interface allows businesses to provide live support to customers without any hassle or steep learning curve.

Responsive Customer Service: PHP Live's customer service has received high praise from reviewers. Users have mentioned that the support team is responsive, personable, and attentive to feature requests. Quick email responses and a helpful attitude make dealing with the support team a positive experience for users.


Lack of Tutorials: Some users have expressed a desire for more tutorials to fully utilize the software's potential. 

Difficult Navigation: The layout and organization of the software have been criticized by some users, finding it challenging to navigate.

Complex Upgrade Process: Upgrading the software can be difficult for users without experience in PHP and MySQL, often requiring assistance from someone knowledgeable in these areas.

PHP Live! has been a trusted chat solution for many customers, allowing them to establish a direct line of communication with their clients. Users have found great success in using PHP Live! to enhance their customer support by engaging in real-time chat conversations. This has resulted in positive feedback from customers who appreciate the prompt and efficient assistance provided through the chat feature. 

Businesses, such as secondary school teachers, have greatly benefited from PHP Live! as it enables them to effectively communicate with their customers while managing other tasks. The software's lightweight nature ensures that it does not consume excessive server resources, making it suitable for businesses of all sizes. Additionally, PHP Live! offers various features such as real-time chat requests, traffic tracking, marketing capabilities, and even internal team communication. This versatility allows users to leverage the software for a wide range of purposes beyond customer support.

One notable aspect of PHP Live! is its exceptional support services. Customers have praised the company's dedication to resolving issues promptly and efficiently. For instance, PHP Live! demonstrated its commitment to solving a specific website compatibility problem by providing a hotfix promptly. This level of support is highly valued by customers and contributes to their continued usage of the software.

Overall, users recommend PHP Live! for anyone looking to implement live chat on their website for any purpose. The software's longevity in the market since 2006 and its continuous growth can be attributed to its excellent support services and extensive feature set. Whether it is engaging with customers in real-time or coordinating with colleagues internally, PHP Live! proves to be a reliable and versatile solution for businesses across various industries.

Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services.  Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.

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BotStar is a messaging solution from the company of the same name in Da Nang, designed to make it easy for businesses to streamline all customer conversations. With Live Chat, Chatbot Engine, Multi-platform Integrations, BotStar aims to drive business communications, from Sale & Marketing to Customer Service.

Pro Plan

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PHP Live!

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

PHP Live

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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PHP Live!

Overview

What is PHP Live!?