Phreesia

Phreesia has proven to be a valuable tool for healthcare practices, especially during the COVID-19 pandemic. For instance, one user found that Phreesia enabled their practice to pivot and make patients feel safe while interfacing with their EHR. Their insurance verification process has also been made easier as Phreesia identifies policies, confirms their status, and shows secondary insurance and listed coverage. This streamlining of the verification system has helped other users with collections rate by sending balance emails and asking for payment before the appointment.

The implementation process of Phreesia was seamless for another user as they had full discovery, building of electronic forms, re-writes, testing, and a smooth virtual go-live. The software has helped practices with check-in processes, balance and copay collection, patient satisfaction, and workflow efficiency by allowing staff to be repurposed for other duties and decreasing billing staff. Despite its costliness, many users have found Phreesia's benefits to be worth it, including insurance eligibility, EMR integration, patient intake management, improved collections rates, and bad debt reduction. Additionally, users have saved significantly in paper products and printing costs while also experiencing higher collections rate due to accurate intake information obtained in a timely manner.