Name: Phreesia
Rating: 9.3 (9 reviews)
Author: Phreesia

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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### Payment Processing
Reviewers consistently praise Phreesia's payment processing capabilities. Users appreciate the ease of setting up payment plans, sending payment reminders, and validating patient payments. The system's ability to verify insurance policies, confirm active policies, and streamline payment collections has been highlighted as particularly beneficial. Additionally, the option for patients to check in, pay bills, and complete forms from their mobile devices has been well-received. Despite some minor issues like payment plans not transferring into certain systems, overall, users find Phreesia's payment processing functionality to be a valuable asset in their healthcare practices.

### Insurance Handling
Users generally appreciate Phreesia's insurance eligibility and verification features. While many users find the platform efficient in confirming active policies, identifying secondary insurances, and streamlining verification processes, some express concerns about certain insurance companies not participating. Additionally, there are occasional challenges reported with HMO and out-of-network plans being missed by staff during verifications. Despite these minor drawbacks, Phreesia's insurance handling capabilities are generally viewed positively for providing valuable data on insurance eligibility and facilitating a smoother check-in process for patients.

### Billing and Collections
Users generally praise Phreesia for its efficiency in billing and collections processes. The software's ability to streamline payment plans, send payment reminders, and handle credit balances effectively has been highlighted as a significant benefit by users. However, some users have expressed concerns about the complexity of configuration and potential upselling practices. Despite these challenges, Phreesia's billing and collections functionalities have been instrumental in improving accounts receivable and enhancing overall financial management for many practices.

### Patient Management
Users generally praise Phreesia for its efficient patient management capabilities. They appreciate the ease of use for both staff and patients, with training being simple and thorough. Patients find it convenient to complete registration before each visit, ensuring accurate contact information is on file. Despite some minor issues with connectivity and intuitiveness for older patients, overall, Phreesia's patient management features are well-received by users.

### Patient Communication
Users also highlight the prompt response from customer service when addressing any communication issues, emphasizing the efficiency in resolving concerns. However, some users express a slight inconvenience with the manual entry of detailed information, particularly in specific fields like Emergency Contact and Release of Confidential Communication. Despite this, the overall consensus leans towards positive feedback on Phreesia's patient communication capabilities, with users valuing the system's ability to streamline communication processes and enhance patient interactions.

### Patient Intake Processes
Reviewers generally praise Phreesia's patient intake processes efficiency and convenience. Users appreciate the ease of completing paperwork and policies online before appointments, saving time for both staff and patients. The ability to transfer completed forms into the EHR system has streamlined the intake process, reducing the need for manual data entry. Despite some minor complaints about the length of the intake process, overall, users find Phreesia's patient intake processes to be a valuable asset in modernizing and improving their medical practice operations.

### Appointment Scheduling
Users generally appreciate Phreesia's appointment scheduling and self-scheduling features. While some users find the customization options beneficial, others have encountered challenges with configuration accuracy and upselling practices. The platform's appointment hub and cancellation hub have been highlighted as effective tools for managing referrals and patient volumes. However, there are concerns about the organization of new referrals within the system. Despite some drawbacks, Phreesia's appointment scheduling functionality seems to offer a valuable solution for streamlining the scheduling process for healthcare practices.

Based on user reviews, common recommendations for Phreesia include:

- Including a front line member of the Billing Team in the project team for implementation and optimization of the software. Users believe this is important to ensure a smooth transition and effective use of the software.
- Incorporating feedback from the Front Office team and patients early in the implementation process to improve workflow. Users suggest involving these stakeholders to better understand their needs and tailor the software accordingly.
- Integrating more EMRs with Phreesia because it is a great product. Users recommend expanding compatibility with different electronic medical record systems to enhance functionality and convenience.

Overall, reviewers appreciate how Phreesia simplifies healthcare processes, such as patient check-in and copay management. They also believe that Phreesia benefits any medical facility by relieving pressure on front office staff and improving efficiency. It is important, however, for facilities to thoroughly evaluate if Phreesia meets their specific requirements before committing to it. Additionally, users commend the product's support and reporting features, which have been instrumental in helping their practices stay organized and up-to-date.

Phreesia has proven to be a valuable tool for healthcare practices, especially during the COVID-19 pandemic. For instance, one user found that Phreesia enabled their practice to pivot and make patients feel safe while interfacing with their EHR. Their insurance verification process has also been made easier as Phreesia identifies policies, confirms their status, and shows secondary insurance and listed coverage. This streamlining of the verification system has helped other users with collections rate by sending balance emails and asking for payment before the appointment. 

The implementation process of Phreesia was seamless for another user as they had full discovery, building of electronic forms, re-writes, testing, and a smooth virtual go-live. The software has helped practices with check-in processes, balance and copay collection, patient satisfaction, and workflow efficiency by allowing staff to be repurposed for other duties and decreasing billing staff. Despite its costliness, many users have found Phreesia's benefits to be worth it, including insurance eligibility, EMR integration, patient intake management, improved collections rates, and bad debt reduction. Additionally, users have saved significantly in paper products and printing costs while also experiencing higher collections rate due to accurate intake information obtained in a timely manner.

Phreesia headquartered in New York offers their modular suite of applications supporting medical practices with automated appointment and calendar management, patient registration, medical billing, as well as patient surveys and patient activation.

WebPT

AxisCare Home Care Software

Phreesia

Medical Scheduling Software is designed to improve patient scheduling efficiency, reducing time spent by patients in the waiting room, and improving communication between patients and their doctor's offices. To achieve this it will typically include a patient portal, workforce management features including managing employee scheduling, and also remote workforce management features. To be effective they should integrate with practice management software and possibly also electronic health records software.

Medical Scheduling

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Phreesia

Overview

What is Phreesia?