Pindrop

Pindrop is a voice authentication, security, and intelligence solution provided by Pindrop Security, Inc. According to the vendor, Pindrop offers businesses the ability to verify customer identities, detect fraud, and enhance the customer experience. It caters to organizations of all sizes, including small businesses and large enterprises. Pindrop is particularly useful for professionals and industries such as banking and finance, insurance, contact centers and customer service, e-commerce and retail, as well as healthcare.

Deep Voice®: Pindrop's Deep Voice technology leverages advanced voice biometrics to authenticate customers based on their unique voice characteristics. The vendor claims that it can adapt to voice changes over time, providing consistent protection against fraudsters.

Biometric Engine: Pindrop's Biometric Engine analyzes voice patterns to verify caller identities, adding an extra layer of security. It includes anomaly detection capabilities for identifying voice alterations and artificial voice simulations.

Deepfake Detection: Pindrop's Deepfake Detection feature utilizes AI algorithms to identify and mitigate risks associated with synthetic audio and deepfake attacks. According to the vendor, it enhances the security and authenticity of voice interactions.

Phoneprinting® Technology: Pindrop's Phoneprinting technology analyzes over 1,300 acoustic features of a call to detect anomalies and accurately determine the device, location, and carrier. It helps prevent number spoofing and provides valuable geographic insights.

Behavior Analysis: Pindrop's Behavior Analysis feature employs AI algorithms to analyze caller behavior patterns and identify suspicious activities or fraud attempts. The vendor states that it enhances security by detecting social engineering attempts and fraudulent behaviors.

Pindrop® Trace: Pindrop Trace is a graph analytics technology that examines connections between calls and accounts over time to identify fraud patterns and predict cross-channel fraud up to 60 days in advance.

Amazon Connect: Pindrop's solutions seamlessly integrate with Amazon Connect, offering enhanced customer authentication and fraud detection capabilities for contact centers.

TV & Entertainment: Pindrop's voice authentication and security solutions can be applied to the TV and entertainment industry to enhance user experiences and safeguard against fraud.

Automotive: Pindrop's technology can be implemented in automotive systems to enable voice authentication and enhance security and personalization for connected cars.

Smart Home: Pindrop's solutions seamlessly integrate into smart home devices, providing voice authentication and security features for a seamless user experience.