Pipedrive

Pipedrive

Score 8.3 out of 10
Pipedrive

Overview

What is Pipedrive?

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
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Recent Reviews

Pipedrive is great!

10 out of 10
March 19, 2021
We've been using Pipedrive since 2015. We are less than 10 users who work with the software. It is very user friendly and has everything …
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Best around!

10 out of 10
March 15, 2021
Pipedrive was used to track all recruitment and sales efforts. It allows our team to track our funnels and move forward effectively.
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Pipedrive

8 out of 10
March 11, 2021
We implemented Pipedrive for a client of ours to manage their new lead pipeline from new form fills all the way to a sale/win. Pipedrive …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (58)
    9.0
    90%
  • Pipeline visualization (61)
    8.6
    86%
  • Integration with email client (e.g., Outlook or Gmail) (56)
    7.6
    76%
  • Custom fields (57)
    7.3
    73%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Pipedrive, and make your voice heard!

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Pricing

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Essential

$15.00

Cloud
per month

Advanced

$29.00

Cloud
per month

Professional

$59.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pipedrive.com/en/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Sales Pipeline Course: Chapter 2 - Set the Right Kind of Goals | Pipedrive
01:57
Why choose Pipedrive? Top features and limitations
04:14
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Features

Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

6.4Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

2.9Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.7Avg 7.8

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

6.4Avg 7.7

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

5.1Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

5.9Avg 7.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.4Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

1.1Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

3.6Avg 7.4

Platform

7.8Avg 7.5
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Product Details

What is Pipedrive?

Pipedrive is a sales management tool built for salespeople by salespeople. According to the vendor, it is used by more than 50k teams around the world, and helps you to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. It's simple to get started, but powerful enough adapt to any sales process. Construction companies love it because it makes it easy to manage the many facets of the sales process.

Pipedrive Features

Sales Force Automation Features

  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)

Marketing Automation Features

  • Supported: Lead management

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions

Platform Features

  • Supported: Mobile access

Pipedrive Screenshots

Screenshot of

Pipedrive Videos

Pipedrive Goals
Pipedrive is a great product for businesses just diving into a CRM for the first time. In this video, the TrustRadius team goes over this CRM solution.

Pipedrive Integrations

Pipedrive Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

Pipedrive starts at $9.

Pipeliner CRM, Zoho CRM, and Teamgate CRM are common alternatives for Pipedrive.

Reviewers rate Opportunity management highest, with a score of 9.

The most common users of Pipedrive are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews

(1-25 of 54)
Companies can't remove reviews or game the system. Here's why
Adil Khan Robin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with seamless integration into Gmail and Outlook, Pipedrive is a great CRM option. Compared to rivals, Pipedrive is simple and has quality features.
Score 9 out of 10
Vetted Review
Verified User
We switched from Microsoft Dynamics to Pipedrive because Pipedrive was more cost effective and gave us more control over the custom fields we could make that applied directly to our company. It also was a much easier software to navigate and the sales team was using it a lot faster and utilizing a lot more of the tools it offered compared to what Microsoft Dynamics had.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive's integrations are so much better. Pipedrive has a much better user interface, the email tracking functionality is very handy, Pipedrive has a better interface in displaying people's contact details and our notes on them, and most importantly, Pipedrive allows us to run automations that are super important for us as we use them for both, our Slack channels to do, e.g. announcements on project progress and also for our internal tools like search tools and client interface tracking tools.
Score 10 out of 10
Vetted Review
Verified User
It is easier to use and more specific. I think HubSpot has a lot and can be overwhelming or confusing at the start. It is cheaper, and the automation is easier to configure. I think it is a better option to start with Pipedrive software. Try it and check for yourself.
Jason Carlage | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I really like Pipedrive for a small business or a Salesforce with a lot of newer reps. It's so simple to see at a glance what is needed for follow up of all top leads, and all leads in general. Reps won't forget the next steps because of the reminders, and it's very easy to add leads and update them. Getting reps trained and up to speed in a sales organization can be time-consuming and Pipedrive won't take nearly as much handholding as some of the other CRM's we've used and seen. It's also relatively inexpensive. That being said the reporting and customer service is not as strong as some of the others but both are outweighed by the ease of use and ability to quickly see what the next steps are for all leads.
March 19, 2021

Pipedrive is great!

Score 10 out of 10
Vetted Review
Verified User
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Mark Rueckert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Pipedrive is less complex and far more affordable. It is missing some of the marketing tools (email marketing, adspend tracking, etc.) But for a small team this tool is far superior. It cuts out the fluff and focuses on helping you manage a pipeline. And the cost is a million times better!
Score 8 out of 10
Vetted Review
Verified User
Pipeline Deals - prior to Pipedrive we tested Pipeline Deals. these two products are similar as in they are made for small/mid-sized businesses. We felt that Pipedrive was more intuitive and easier for our companies needs. The deal tracking was a real decision-maker for us. They also had much better support and training videos.

Salesforce - Salesforce was just way too complicated and EXPENSIVE for our needs. They are obviously just interested in enterprise business.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive is much more intuitive, fast, easy to understand and to keep tracking, BUT, it's not as customizable, as good for marketing automation, it doesn't use AI. Salesforce was the most customizable CRM I ever used, that was amazing, we could adapt to every business, but the problem is that the interface is not user friendly at all, very complex.
Score 1 out of 10
Vetted Review
Verified User
I'm a huge fan of HubSpot. It is more aligned with how most salespeople work than any other CRM out there. It's modern enough that you don't have to spend hours trying to figure out how to do things. While they continue to raise the price, it is still a great value.
Martín Stricker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
In general, there weren't significant differences between the products we've been using. One of the other best choices we found was on monday.com. The feature that made us go with Pipedrive instead was the possibility to overview all our data and projects in a single hub in which we can view the whole picture or focus in specific timelines, tasks, etcetera.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive stands ahead of SugarCRM in its ease of use, its simplicity and zero overhead information that is not needed in order to manage your leads. Pipedrive is our preferred tool since it has everything you would really need is a pretty simple, clean, and easy to use and implement interface for our people. We have what we need and nothing more, this helps our people to only focus and learn the tools that they would really use and avoid wasting time or be confused with other information and buttons on the screen that they will not use.
Score 10 out of 10
Vetted Review
Verified User
Pipedrive is extremely lightweight, but extremely powerful as you get deeper into it. My 61 year old father will use it, when he won't even use email on desktop. Pipedrive is inexpensive and easy to adopt. It's also easy to adapt, adding custom fields, deal stages, and other means of tailoring to your business. I have set it up for multiple different business types, from lower touch sales to extremely high touch, big ticket deals. Very powerful app!
Stephen Steinberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Pipedrive is extremely simple with the pipeline management, but more time-consuming than necessary for even simpler tasks like browsing through contacts or organizations, and especially making changes to those contacts or organizations. If they were able to make it so that you could accomplish the same work with less clicks and screens, that would be great. It also doesn't have as many integrations with other platforms as we'd like, especially email marketing platforms and web form platforms.
Brett Eskelson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Pipedrive is nowhere near as capable as Salesforce, but it's also much easier to manage. I think of Pipedrive as a simple version CRM that is good for managing inbound lead's interests in an organized way. When you have a larger sales structure with different components and teams it may not have the capabilities you need.
Score 6 out of 10
Vetted Review
Verified User
Pipedrive was the best option for our company because the price is right for a small company! Before Pipedrive, we were just tracking sales in excel spreadsheets, and Pipedrive I believe is the next best step if you want to graduate from spreadsheets, but not take your company all the way to using Salesforce.
Score 8 out of 10
Vetted Review
Verified User
Pipedrive is an alternative to Salesforce. However, Salesforce is a much more sophisticated platform containing support and marketing features as well. Pipedrive is suitable for small teams and operations that are not necessarily needing built-in contracting, marketing, or support tools.
Oliver R. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Pipe Drive is THE ONLY sales CRM that any sales professional should use. I think that other CRMs are better for other tasks but for sales, Pipedrive is KEY! Pipedrive makes it very easy for a salesperson to keep up to date and add and remove records very quickly and allows to see a clear view of your pipeline whereas other CRMs are not suited for this.
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