Score 8.3 out of 10


What is Pipedrive?

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
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Recent Reviews

Pipedrive is great!

10 out of 10
March 19, 2021
We've been using Pipedrive since 2015. We are less than 10 users who work with the software. It is very user friendly and has everything …
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Best around!

10 out of 10
March 15, 2021
Pipedrive was used to track all recruitment and sales efforts. It allows our team to track our funnels and move forward effectively.
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8 out of 10
March 11, 2021
We implemented Pipedrive for a client of ours to manage their new lead pipeline from new form fills all the way to a sale/win. Pipedrive …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (58)
  • Pipeline visualization (61)
  • Integration with email client (e.g., Outlook or Gmail) (56)
  • Custom fields (57)

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Pipedrive, and make your voice heard!

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View all pricing



per month



per month



per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pipedrive.com/en/plans


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Sales Pipeline Course: Chapter 2 - Set the Right Kind of Goals | Pipedrive
Why choose Pipedrive? Top features and limitations
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Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

6.4Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

2.9Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.7Avg 7.8

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

6.4Avg 7.7

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

5.1Avg 7.7


This addresses a company’s ability to configure the software to fit its specific use case and workflow.

5.9Avg 7.8


This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.4Avg 8.4

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

1.1Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

3.6Avg 7.4


7.8Avg 7.5
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Product Details

What is Pipedrive?

Pipedrive is a sales management tool built for salespeople by salespeople. According to the vendor, it is used by more than 50k teams around the world, and helps you to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. It's simple to get started, but powerful enough adapt to any sales process. Construction companies love it because it makes it easy to manage the many facets of the sales process.

Pipedrive Features

Sales Force Automation Features

  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)

Marketing Automation Features

  • Supported: Lead management

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions

Platform Features

  • Supported: Mobile access

Pipedrive Screenshots

Screenshot of

Pipedrive Videos

Pipedrive Goals
Pipedrive is a great product for businesses just diving into a CRM for the first time. In this video, the TrustRadius team goes over this CRM solution.

Pipedrive Integrations

Pipedrive Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

Pipedrive starts at $9.

Pipeliner CRM, Zoho CRM, and Teamgate CRM are common alternatives for Pipedrive.

Reviewers rate Opportunity management highest, with a score of 9.

The most common users of Pipedrive are from Small Businesses (1-50 employees).
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View all alternatives
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Companies can't remove reviews or game the system. Here's why
Adil Khan Robin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • It's helped us move our data to the cloud with fast search, reporting, and logging.
  • The search field is compelling, and custom fields have helped us customize it.
  • It helps us log, track, and analyze leads and deals to grow our business.
Score 9 out of 10
Vetted Review
Verified User
  • Pipedrive has helped our sales forecasting dramatically and increased the accuracy of our forecasting so our projected sales are now 90% accurate
  • Pipedrive has helped us increase sales and helped our company grow over 30% from 2020 by keeping our sales team consistent with their follow ups
  • Pipedrive has helped us shorten our typical sales period by an average of 5 days because our follow up has been more consistent and we are closing deals faster
Score 9 out of 10
Vetted Review
Verified User
  • Positive: We use Pipedrive to win clients, and as it's a game of numbers, Pipedrive is a great tool to keep track
  • Positive: We use the PandaDoc integration to run our projects successfully and keep track with Pipedrive
  • Negative: At times business critical emails get stuck, so I will either have to wait to see if the email gets really sent or I just write the email out of my gmail interface
Score 8 out of 10
Vetted Review
Verified User
  • It gives a track of leads and an idea of time in conversion
  • Each candidate can compare their performance with others
  • Time taking to fill in all details
  • Improved performance and taking an informed decision
  • Ease to decide the marketing budget as per forecasting sales.
Jason Carlage | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It had a positive impact on our ROI. We had been keeping all of our leads on google sheets and inevitably during busy selling seasons, some leads can slip through the cracks or not get followed up with quickly enough. Pipedrive makes that virtually impossible so long as a rep is logging in. There were two leads specifically I can remember where reps said that Pipedrive reminded them to follow up at the right time, and that paid for the service several times over.
  • In addition to reminding reps to follow up with sales leads, we used it with current customers as well and this helped us with customer retention.
Mark Rueckert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • It has allowed me to manage a much larger flow of new potential clients.
  • It has helped me forecast how many new clients are coming to our team so we can manage growth and expectations.
  • It allows me to keep track of notes and progress so information can be seamlessly shared.
March 11, 2021


Score 8 out of 10
Vetted Review
Verified User
  • Greatly reduced the amount of time spent on tasks that occur in the new lead pipeline
  • Has taken some time for users to adopt it completely so was a costly initial investment in terms of time and money
Score 8 out of 10
Vetted Review
Verified User
  • We went from spreadsheets to another CRM, then to Pipedrive and is has definitely improved our sales process.
  • Our internal communication from our sales team is much better since using Pipedrive.
  • It has helped close deals quicker by visually putting more pressure on our rest to close.
  • It has helped us understand why some of our deals have not closed and make internal adjustments to receive different outcomes.
Score 10 out of 10
Vetted Review
Verified User
  • Closing time - He helped us reduce lead processing times from 15 days to 5 days with his automations
  • User experience - Increase due to increased contact via email
  • Reports - with the new analytics update it is easier to interpret the information and it is not necessary to process it with other software
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