Pipedrive

Pipedrive

Score 8.3 out of 10
Pipedrive

Overview

What is Pipedrive?

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
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Recent Reviews

Pipedrive is great!

10 out of 10
March 19, 2021
We've been using Pipedrive since 2015. We are less than 10 users who work with the software. It is very user friendly and has everything …
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Best around!

10 out of 10
March 15, 2021
Pipedrive was used to track all recruitment and sales efforts. It allows our team to track our funnels and move forward effectively.
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Pipedrive

8 out of 10
March 11, 2021
We implemented Pipedrive for a client of ours to manage their new lead pipeline from new form fills all the way to a sale/win. Pipedrive …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (58)
    9.0
    90%
  • Pipeline visualization (61)
    8.6
    86%
  • Integration with email client (e.g., Outlook or Gmail) (56)
    7.6
    76%
  • Custom fields (57)
    7.3
    73%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Pipedrive, and make your voice heard!

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Pricing

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Essential

$15.00

Cloud
per month

Advanced

$29.00

Cloud
per month

Professional

$59.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pipedrive.com/en/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Sales Pipeline Course: Chapter 2 - Set the Right Kind of Goals | Pipedrive
01:57
Why choose Pipedrive? Top features and limitations
04:14
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Features

Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

6.4Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

2.9Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.7Avg 7.9

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

6.4Avg 7.8

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

5.1Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

5.9Avg 7.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.4Avg 8.5

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

1.1Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

3.6Avg 7.4

Platform

7.8Avg 7.5
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Product Details

What is Pipedrive?

Pipedrive is a sales management tool built for salespeople by salespeople. According to the vendor, it is used by more than 50k teams around the world, and helps you to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. It's simple to get started, but powerful enough adapt to any sales process. Construction companies love it because it makes it easy to manage the many facets of the sales process.

Pipedrive Features

Sales Force Automation Features

  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)

Marketing Automation Features

  • Supported: Lead management

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions

Platform Features

  • Supported: Mobile access

Pipedrive Screenshots

Screenshot of

Pipedrive Videos

Pipedrive Goals
Pipedrive is a great product for businesses just diving into a CRM for the first time. In this video, the TrustRadius team goes over this CRM solution.

Pipedrive Integrations

Pipedrive Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

Pipedrive starts at $9.

Pipeliner CRM, Zoho CRM, and Teamgate CRM are common alternatives for Pipedrive.

Reviewers rate Opportunity management highest, with a score of 9.

The most common users of Pipedrive are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why
Adil Khan Robin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive is very easy to use and it has a very clean interface so when you are setting up a new client or a new lead the way you enter that information in is designed to make sure you have all the correct information you will need for future follow up activities.
Score 9 out of 10
Vetted Review
Verified User
Having worked with other ATS and sales tools in the past, Pipedrive has compared to them an outstanding performance: it almost never crashes, it has very few glitches and bugs, and it allows for many integrations as well as automation, which makes us work so much more efficient and thus stem so much more workload!
Score 10 out of 10
Vetted Review
Verified User
I think the usability and UX experience is excellent, and even if you have no experience with CRM software, you can learn and start with this great tool and all its tutorials. I think it is a great offer on the market, and if you're small, they have one free plan option.
Score 8 out of 10
Vetted Review
Verified User
It does not give accurate results as data feed by the team can be manipulated and there isn't any check system Also, Its time taking, the team does not show much interest to fill that. It just burdens them.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive is not complex at all, our sales team finds it simple and easy to use, appreciating the fact that we have all the updates on the CRM about the daily tasks done by our sales team for each contact. It has improved the productivity of our sales team. Simply superb.
Gabe Hirsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It has quite a few features that are are buried in the setting section, but that is largely to its advantage and helps customize the experience. There is a limit to its functionality with regards to custom fields--they need to be added from a company level and cannot be added from a pipeline level, which is a shame.
March 19, 2021

Pipedrive is great!

Score 10 out of 10
Vetted Review
Verified User
New users have typically become accustomed to Pipedrives features within the first few hours of use. It is simple, yet powerful, and allows for users to correct any mistakes they may have entered instantly without impacting anything. It is a great tool for people new to CRM's as well as regular users.
Mark Rueckert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It really is simple to use and affordable. There is definitely room for improvement but they are constantly innovating. I can't ding them for not having certain features because it is clear they are constantly trying to add the next best thing. And they make mobile and desktop so easy to navigate.
March 11, 2021

Pipedrive

Score 8 out of 10
Vetted Review
Verified User
There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for!
Score 8 out of 10
Vetted Review
Verified User
I give it an 8 because:

  1. It has really improved over the years and focused on the SMB marketplace. It was a very basic platform 10 years ago and I can see they listed to user feedback.
  2. I have always thought their lead tracking was one of the best. I have always loved using kanban boards for different tasks as visually it is just simple to understand.
  3. I do think sometimes it can seem a bit overwhelming with all of their features, but a good onboarding process helps this, and having a great support team helps get through all of the features to understand if they are needed or not for your company.
Score 10 out of 10
Vetted Review
Verified User
As the first Pipedrive user in the company, my task was to understand the use of the platform and configure it, for me it was very easy to enroll in the platform. With the system ready, it was time to train all the users and it was very easy for them to understand it since it is as easy as using a social network.
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