Pipedrive

Pipedrive

Score 8.3 out of 10
Pipedrive

Overview

What is Pipedrive?

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
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Recent Reviews

Pipedrive is great!

10 out of 10
March 19, 2021
We've been using Pipedrive since 2015. We are less than 10 users who work with the software. It is very user friendly and has everything …
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Best around!

10 out of 10
March 15, 2021
Pipedrive was used to track all recruitment and sales efforts. It allows our team to track our funnels and move forward effectively.
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Pipedrive

8 out of 10
March 11, 2021
We implemented Pipedrive for a client of ours to manage their new lead pipeline from new form fills all the way to a sale/win. Pipedrive …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (58)
    9.0
    90%
  • Pipeline visualization (61)
    8.6
    86%
  • Integration with email client (e.g., Outlook or Gmail) (56)
    7.6
    76%
  • Custom fields (57)
    7.3
    73%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Pipedrive, and make your voice heard!

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Pricing

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Essential

$15.00

Cloud
per month

Advanced

$29.00

Cloud
per month

Professional

$59.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pipedrive.com/en/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Sales Pipeline Course: Chapter 2 - Set the Right Kind of Goals | Pipedrive
01:57
Why choose Pipedrive? Top features and limitations
04:14
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Features

Sales Force Automation

This is the technique of using software to automate certain sales related tasks.

6.4Avg 7.9

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

2.9Avg 7.8

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.7Avg 7.9

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

6.4Avg 7.8

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

5.1Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

5.9Avg 7.8

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.4Avg 8.5

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

1.1Avg 7.5

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

3.6Avg 7.4

Platform

7.8Avg 7.5
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Product Details

What is Pipedrive?

Pipedrive is a sales management tool built for salespeople by salespeople. According to the vendor, it is used by more than 50k teams around the world, and helps you to see the big picture, then gives step-by-step guidance to keep everyone focused on the activities that drive deals to close. It's simple to get started, but powerful enough adapt to any sales process. Construction companies love it because it makes it easy to manage the many facets of the sales process.

Pipedrive Features

Sales Force Automation Features

  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)

Marketing Automation Features

  • Supported: Lead management

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions

Platform Features

  • Supported: Mobile access

Pipedrive Screenshots

Screenshot of

Pipedrive Videos

Pipedrive Goals
Pipedrive is a great product for businesses just diving into a CRM for the first time. In this video, the TrustRadius team goes over this CRM solution.

Pipedrive Integrations

Pipedrive Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

Pipedrive starts at $9.

Pipeliner CRM, Zoho CRM, and Teamgate CRM are common alternatives for Pipedrive.

Reviewers rate Opportunity management highest, with a score of 9.

The most common users of Pipedrive are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why
Adil Khan Robin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Pipedrive has an excellent support team that is quick to respond and always knows how to fix things whenever they pop up. Always courteous and helpful, they make working with them accessible, and Pipedrive agents usually work hard to understand and resolve issues.
Score 9 out of 10
Vetted Review
Verified User
Pipedrive support has been very good and they usually will respond to an issue within an hour and have a solution to you withing 24 hours. They have always been courteous and helpful and they make sure that your experience is always smooth when working with them.
Score 9 out of 10
Vetted Review
Verified User
I used Pipedrive's support on several occasions, and the team has been quick to answer. Most agents at Pipedrive also really put in the effort to understand the issue and to try to fix it. At times I even had agents who checked in a couple of days later asking me if my issue persists - well-done team!
Score 8 out of 10
Vetted Review
Verified User
I didn't need any support as things are simplified already in their way. Also easy to understand. It can be cheaper if given a discount or not charged for not in use features. It has a marketplace also for supportive applications which can integrate with this and make work easier.
Gabe Hirsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The support appears to be U.S. based, or at the very least communicates very well, and has a tight process in their support ticketing system. They tend to end the day a bit early from my recollection, but will respond with a comprehensive email response within a few hours. The chat option is great as well.
March 19, 2021

Pipedrive is great!

Score 10 out of 10
Vetted Review
Verified User
The team at Pipedrive has always been available nearly instantly via the in-app texting feature. We have never lingered, awaiting their response for anything we asked them and they always work hard to fix whatever issue we may encounter. This makes a huge difference in our decision to stick with Pipedrive in the long run.
Mark Rueckert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I haven't used their support much so I am not entirely sure. But the few times I have the response has been quick and accurate. However I do feel there would be a lot to gain if they had a university for training or something like that to keep me utilizing the system to it's max abilities.
Jack Mattheus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have rarely had to contact the support team of this tool. I give it 8 points as a rating because they tend to respond a little late to the concerns that one has as a user. but in general they are very friendly and helpful with clear answers to the doubts that one may have.
Score 8 out of 10
Vetted Review
Verified User
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
Score 10 out of 10
Vetted Review
Verified User
When I come to need technical support for deleting data due to an error or some improper change that I made, they have been very kind in helping us to solve the additional problem, their quality of service from the agents is very empathetic and cheerful.Do not be afraid to call or send them a message by chat for their prompt response and follow-up.
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