Skip to main content



What is Pipefy?

Pipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.

Read more
Recent Reviews

TrustRadius Insights

Pipefy has become a versatile tool for users across various industries, allowing them to streamline their processes and enhance …
Continue reading
Read all reviews
Return to navigation


View all pricing



per user, per month*



per user, per month*




Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $22 per month
Return to navigation

Product Details

What is Pipefy?

Pipefy empowers citizen developers to build scalable, secure and optimized business processes for teams in HR, Finance, and Customer Success. With a drag-and-drop UI, design and customize end-to-end business workflows in minutes without writing a single line of code.

Pipefy Video

About Pipefy

Pipefy Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.

Pipefy starts at $22.

Kissflow, Nintex Process Platform, and ProcessMaker are common alternatives for Pipefy.

The most common users of Pipefy are from Small Businesses (1-50 employees).
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pipefy has become a versatile tool for users across various industries, allowing them to streamline their processes and enhance collaboration. With its central hub for storing information, users have found Pipefy useful for managing sales pipelines, onboarding processes, account additions, and marketing strategies. By providing a centralized location for all tasks, Pipefy eliminates the need for endless chat conversations and keeps users organized.

The software's user-friendliness and simplicity have been highly praised by those who work with multiple programs for work purposes. It has proven effective as project management and agile development software, making the application development process easier for users. Additionally, Pipefy's customization capabilities have been appreciated as products and processes evolve over time. The automation features seamlessly integrate into workflows, aiding users in managing various business operations such as bill payments, contract analysis, incident reporting, and risk management.

Pipefy has also been utilized to manage day-to-day operations and back-office information by enabling the registration and tracking of transactions and cases. Furthermore, it has been instrumental in centralizing the management of marketing team tasks, monitoring progress, and ensuring standardization to reduce rework and errors. In the sales department, Pipefy provides real-time status updates for machine and tooling sales while facilitating communication between the sales team and customers. Users have found the reporting features valuable for sharing status updates and addressing any issues with the sales team. Overall, Pipefy has proven itself as a reliable solution that tackles various organizational challenges across different departments and industries.

Flexible Customization and Integration: Several users have praised Pipefy for its easy customization and integration capabilities. They have found the tool to be flexible, allowing them to tailor it to their specific needs and seamlessly integrate it with their existing applications. This flexibility has enabled users to optimize their workflows and improve overall productivity.

Great Templates for Process Organization: Many reviewers have appreciated the great templates provided by Pipefy for organizing processes. These templates have helped streamline workflows and enhance efficiency by providing a standardized framework for executing tasks. Users have found these templates valuable in ensuring consistency across their organization.

Automated Email Feature: The automated email feature in Pipefy has been particularly useful to many users, as it allows them to send specific emails for different processes. This feature saves them time and effort by automating the communication process, ensuring that relevant information is delivered at the right time. Users appreciate this functionality for its ability to streamline communication within their workflows.

Mobile Experience: Some users have found the mobile experience to be lacking, mentioning that the software can be "funky" on mobile devices and noting difficulties in viewing comments within the actual cards.

Reliability Issues: The reliability of Pipefy's site has been criticized by users, with some mentioning that it occasionally lags very badly and overall reliability is hit or miss at times.

Lack of Notifications: Users expressed frustration with the lack of notifications, particularly regarding emails and the absence of a notification for the number of people who wrote in. They feel that better communication with customers is needed from the software.

Users have made several recommendations for Pipefy based on their experiences. The most common recommendations include:

  • Utilize the online tutorials and templates provided by Pipefy before starting a new process. This helps users get familiar with the software and streamline their workflows.

  • Take advantage of Pipefy's integration with other apps. Users have found this feature helpful in enhancing collaboration and improving productivity.

  • Make use of Pipefy's automation capabilities to digitize workflows and save time. Users have reported that the automation features have helped them track work hours, manage expenses, and increase overall efficiency.

Overall, users recommend Pipefy for its ability to meet deadlines, make business processes repeatable and trackable, improve communication within organizations, and provide excellent support. The software is described as versatile, user-friendly, and well-supported, making it suitable for various areas of business operations.

Attribute Ratings


(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
April 26, 2022

Processes Simplified!

Score 8 out of 10
Vetted Review
Verified User
We use Pipefy as a place to store information on multiple things. We use it for our sales pipe, onboarding process, account additions, marketing strategy, and more. It's a central hub that we have connected to our support platform and newsletter platform, so everything is connected. It addresses the way we organize our processes and makes sure we stay on top of things every step of the way. We've been able to stay on track better, follow up with potential customers, make sure we hit every stop of the onboarding process, and have a place where everyone can see where you are at in the process.
  • Allows customization and integration.
  • Has great templates for organizing processes.
  • Automated emails for specific processes.
  • Better reporting & analytics.
  • Can be funky on mobile.
  • Can be hard to see/view comments within the actual cards.
Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
Score 8 out of 10
Vetted Review
Verified User
Pipefy is simple to use and understand, which is a big plus for someone using a lot of different programs for work purposes (like me). It automates my workflows seamlessly and effortlessly. It helps me manage my business, and it is very user-friendly. It's been great using this product.
  • Automated workflows.
  • Collaboration.
  • Onboarding assistance.
  • It'd be nice to see a free demo before purchase.
  • Tutorial could always been improved.
Pipefy is great for businesses looking to automate their workflow in a simple, easy-to-use fashion that every employee can master, even if they are not naturally digitally inclined. It is a great platform for improving the onboarding and hiring processes, keeping track of purchases, and making HR life generally easier.
Score 10 out of 10
Vetted Review
Verified User
We use Pipefy to manage and streamline process execution between departments, such as bills to pay, contract analysis, incident reporting, and risk management. Pipefy's forms are the connection between teams and guarantee seamless and human-proof process execution, assuring no steps are forgotten or tasks left behind by whoever is responsible for a process.
  • Standardize process execution
  • Process pipeline customization
  • Connect demanders and executors
  • Reporting
  • User interface may be overwhelming
  • Further customization options
Pipefy is ideal for managing processes, as its high customization potential allows businesses to fit their process into the software and oversee execution that would normally be dealt with via spreadsheets, various other software, or even paper or messaging. By customizing and adding your process to the tool you ensure execution standards and mitigate errors and overlooking. This is not to be confused with demand management tools such as kanban boards which often offer little to no customization and requisites.
December 30, 2021

Notifications need work

Score 2 out of 10
Vetted Review
Verified User
We use Pipefy to organize our voiceover submissions.
  • Organization
  • clean
  • easy product
  • Notifying when someone emails us. There used to be a notification of how many people wrote in. With the new update that is no longer and it is really easy to miss notifications
  • they need better communications to customers. One day there was a new update that was so completely different. It messed a lot of things up for us. We've been trying to find another platform to use because of the issues with their notifications.
New updates that we were not aware of really hindered us from doing right by our clients. We now are not notified clearly about notifications that come through which makes it easy to overlook customer reach outs.
Score 9 out of 10
Vetted Review
Verified User
We needed a tool to manage the service process and have a register of everything that we did on a daily basis. We came across Pipefy as a possible solution, and at the end of the day, we use it to manage the whole operation and all the back-office information from the platform. We use the product to register every transaction and document each case that we need to provide service and it helps us to keep track of every and each one of them. Our product and process were not only new, but also were expected to change through time, and as it did, we were able to customize it as needed. We could also work incredibly well with interconnection with our website and app, through APIs. So we could automate a very good part of our service process.
  • Flexibility on process management.
  • Internal automations and connections to different data bases and boards.
  • Easily connection with external programs through API's.
  • Customer service is not very fast for the time difference.
  • Dashboards integration is not easy to use.
Pipefy is a very good tool when you're trying to manage internal processes in your company. The best thing is that you can use it for any different kind of process that you'd like. I suggest it to some of our clients in part of the consulting business, as you can manage almost every process from your business, from sales, procurement, operations, etc.
Carolina Fregolente Karimata | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use Pipefy to manage requests that other teams have for my team. It helps me receive the correct and complete information and also to validate all steps that the request must go through before delivering it back to the team. Pipefy helps me to alert the requester along the way on how it's being developed.
  • Send automatic emails
  • Connects with other softwares
  • has mandatory fields
  • native integrations with more robust softwares
Pipefy is well suited for ticket management and any other process you need to have full control of its customizations. I consider it less appropriate for project management or simple tasks management when you only need a simple kanban board. But if it needs an extra level of setup and automation, Pipefy is the ideal solution.
Rafael Breus Ribeiro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We used Pipefy to manage Sales Processes, Product development and management, HR requests, and marketing assets requests. The main focus was to get things organized all in one place, with ease of access to everyone, and also, get away with endless chat conversions. Getting everything in the same tool is one of the key benefits.
  • Personalization.
  • Automation.
  • Templates.
  • Notifications.
  • Brazil's pricing.
  • Mobile app.
For Business Process Management where you need to deploy fast and easily, with some sort of personalization, Pipefy is your go-to. For sales, we think that Pipefy misses some key sales tools that other sales-focused platforms have, but it's understandable as it's not the main focus. Automation without coding is also a very positive point for them.
Score 10 out of 10
Vetted Review
Verified User
We centralize all the management of the marketing team's tasks in Pipefy. Monitoring the progress of activities and, through some features that we love about Pipefy, ensuring the standardization of some actions, reducing rework and posts with errors.
  • Full customization of cards
  • Design
  • Usability
  • Viewing comments within cards
Pipefy is one of the best task and project management tools we've ever used. Usability and design win on the first access, but our favorite feature, without a doubt, is the ability to customize just about everything on the task cards.
Logan Wiser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Pipefy as project management and agile dev software. We have been using it for around a year and a half. In general, it is an easy-to-use and implement software that has made the process of developing our application easier. It has a few small issues but overall is very good.
  • Integrates well with our application.
  • Easy-to-use.
  • Their site sometimes lags very badly.
  • The reliability of the site also is hit or miss on occasion.
I can't really think of a situation where it wouldn't be appropriate. We have a smaller dev team and it works very well for us but I can see it working well for a much larger organization as well. I think it is customize-able enough almost anyone can make it work.
Score 10 out of 10
Vetted Review
Verified User
We use Pipefy to track our machine and tooling sales. It is used primarily by the sales department. We needed a way to track a new machine sale and tooling sale other than just a spreadsheet or calendar. I implemented Pipefy as a way for my sales team to know the status of the sale at any time. It allows me to communicate the status and any notes regarding the order to our salesmen. I use the reports to send out to our sales team the status of any issues. It is a great tool to have.
  • Customization.
  • Organization.
  • I would like to be able to add a due date without a time attached.
  • I would like to see completed tasks be deleted after a set amount of time.
Pipefy is great for managing tasks and keeping track of items that easily get lost in the shuffle of daily work. You can customize it to your specific needs. It is great for project management, task scheduling. task management and various other things. It is best suited for people who have a heavy workload but want to stay organized.
Return to navigation