Skip to main content
TrustRadius
Planful

Planful

Overview

What is Planful?

Planful is a cloud-based enterprise performance management (EPM) suite. It includes financial applications for modeling, planning, consolidation, reporting and analytics.

Read more
Recent Reviews

Planful is NOT painful

10 out of 10
December 13, 2023
Planful is currently used by our Technology Group, an overhead department in the company. Additionally, Kiewit Business Services, another …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 45 features
  • Financial budgeting (106)
    8.2
    82%
  • Management Reporting (100)
    8.0
    80%
  • Forecasting (99)
    8.0
    80%
  • Management reporting (103)
    8.0
    80%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Planful?

Planful is a cloud-based enterprise performance management (EPM) suite. It includes financial applications for modeling, planning, consolidation, reporting and analytics.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

112 people also want pricing

Alternatives Pricing

What is Kepion Planning?

Kepion is a cloud planning & analytics software company that connects all organizations' teams under a single view of their business performance. We enable more intelligent decisions to be made by companies about their financial and operational future. Kepion global offices and partners deliver…

What is PlanGuru?

PlanGuru is budgeting, forecasting and financial analytics software for SMB's, Nonprofits and the Accountants/ Advisors that work with them.

Return to navigation

Features

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

6.6
Avg 8.0

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

7.3
Avg 8.3

Report Output and Scheduling

Ability to schedule and manager report output.

6.6
Avg 8.2

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

6.3
Avg 7.6

Access Control and Security

Access control means being able to determine who has access to which data.

8.5
Avg 8.7

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

7.4
Avg 8.0

Budgeting, Planning, and Forecasting

These activities are designed to assist with both data-driven operational, short-term planning and strategic long term planning

8
Avg 8.3

Consolidation and Close

Consolidation of data from multiple entities with currency management, reporting and audit trails.

6.6
Avg 8.0

Financial Reporting and Compliance

Financial statements and regulatory filings

7.3
Avg 8.2

Analytics and Reporting

Dashboards and scorecards for KPI monitoring and benchmarking

6.1
Avg 8.0

Integration

Ability to integrate with external applications.

6.8
Avg 8.3
Return to navigation

Product Details

What is Planful?

Planful offers end-to-end financial close, consolidation, and financial planning & analysis (FP&A) cloud software. The Planful platform is used by the Office of the CFO around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and visual analytics. The vendor states Planful's more than 1,000 customers, including Boston Red Sox, Del Monte, TGI Friday’s, and 23andMe, rely on Planful to accelerate cycle times, increase productivity, and improve accuracy across the end-to-end FP&A process. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at www.planful.com.

STRUCTURED PLANNING Structured Planning with Planful automates labor-intensive planning activities in a cloud-based platform – to give the finance team control, consistency, and confidence in corporate financial plans, budgets, and forecasts.

DYNAMIC PLANNING Dynamic Planning with Planful enables flexible, high-frequency, data-driven planning, modeling, and decision-making so users in every corner of the organization can analyze, plan, and make confident decisions at the speed of business.

FINANCIAL CLOSE & CONSOLIDATION Financial Close & Consolidation with Planful empowers finance to accelerate month-end close and reporting cycles by automating data aggregation, journal entries, intercompany eliminations, minority interest, entity consolidation, currency conversion, and financial reporting.

FINANCIAL REPORTING Reporting with Planful provides a library of reporting formats and delivery options, enabling finance and business users to produce a wide range of interactive financial and management reports leveraging one source of truth.

WORKFORCE PLANNING Planful helps users to tackle workforce planning using accurate and current data from across the business. By simplifying and automating time-consuming tasks and building alignment across departments, users have more time to create a stronger people strategy.

PLANFUL FOR MARKETING Planful’s marketing solution, formerly known as Plannuh, is used to measure marketing at every level of the plan for full visibility and team efficiency. To protect the marketing budget, Planful for Marketing helps marketers build, measure, execute and improve with clarity.

Planful Features

Budgeting, Planning, and Forecasting Features

  • Supported: Long-term financial planning
  • Supported: Financial budgeting
  • Supported: Forecasting
  • Supported: Scenario modeling
  • Supported: Management reporting

Consolidation and Close Features

  • Supported: Financial data consolidation
  • Supported: Journal entries and reports
  • Supported: Multi-currency management
  • Supported: Intercompany Eliminations
  • Supported: Minority Ownership
  • Supported: Local and consolidated reporting
  • Supported: Detailed Audit Trails

Financial Reporting and Compliance Features

  • Supported: Financial Statement Reporting
  • Supported: Management Reporting
  • Supported: Excel-based Reporting
  • Supported: Automated board and financial reporting

Analytics and Reporting Features

  • Supported: Personalized dashboards
  • Supported: Color-coded scorecards
  • Supported: KPIs
  • Supported: Cost and profitability analysis
  • Supported: Key Performance Indicator setting

Integration Features

  • Supported: Flat file integration
  • Supported: Excel data integration
  • Supported: Direct links to 3rd-party data sources

BI Standard Reporting Features

  • Supported: Pixel Perfect reports
  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Predictive modeling
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Report Versioning
  • Supported: Report Delivery Scheduling

Data Discovery and Visualization Features

  • Supported: Pre-built visualization formats (heatmaps, scatter plots etc.)
  • Supported: Predictive Analytics

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Role-Based Security Model
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)
  • Supported: Report-Level Access Control
  • Supported: Single Sign-On (SSO)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Planful Screenshots

Screenshot of Planful Planform DashboardScreenshot of Planful for FinanceScreenshot of Planful for MarketingScreenshot of ReportsScreenshot of Capacity Planning TemplateScreenshot of Integrations

Planful Videos

Planful Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWe have customers in 90 countries
Supported LanguagesEnglish

Frequently Asked Questions

Planful is a cloud-based enterprise performance management (EPM) suite. It includes financial applications for modeling, planning, consolidation, reporting and analytics.

Workday Adaptive Planning, Anaplan, and Oracle Hyperion are common alternatives for Planful.

Reviewers rate Single Sign-On (SSO) highest, with a score of 9.2.

The most common users of Planful are from Enterprises (1,001+ employees).

Planful Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)65%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(204)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We utilize Planful at the corporate level to consolidate numerous companies' results from various ERPs and different charts of accounts to do consolidated reporting. We utilizing both web services/DLRs as well as manual loads. We also use Planful to consolidate plans/forecast data. Our users enter plans directly into Planful using templates others will upload their data. Corporate accounting utilizes the consolidation module; Journal entries, currency rates, eliminating entries.
  • Support: They assign a technical expert to your team, which we have used extensively. They are always very responsive.
  • The spotlight XL add-in is a great tool and has made reporting extremely efficient. So easy to update with changes in your data.
  • Continued enhancements in leading-edge technology - Ex. AI
  • Multiple currency calculations/ consolidations support IFRS accounting
  • Ability to inactivate old data dimensions
  • Reporting - Need ability to expand all/collapse all lines easily
  • Reporting - Formula exceptions added to a report do not update when information is revised.
  • Automatic Sandbox refreshes initiated by Planful - When Planful does an automatic refresh of the sandbox environment, it copies any Boomi/integration connections.
  • Limited to 8 data dimensions in core application
  • Add more API connectors to make data integration easier
  • ability to transfer sandbox tests to production environment
Each system has strengths and weaknesses, so it needs to be assessed based on your own company's goals/objectives. I believe Planful has robust reporting capabilities and various reporting options to utilize depending on your needs. Using report collections and the ability to burst reports and schedule distribution makes standard reporting extremely efficient. You are using workforce planning (Used at a previous company) to calculate benefits made an enormous difference in our accuracy. The modeling application is handy and quickly extracts/pushes back to the core application once the model is built. Creates a lot more flexibility in the system.
Budgeting, Planning, and Forecasting (5)
82%
8.2
Long-term financial planning
80%
8.0
Financial budgeting
80%
8.0
Forecasting
80%
8.0
Scenario modeling
80%
8.0
Management reporting
90%
9.0
Consolidation and Close (7)
55.71428571428571%
5.6
Financial data consolidation
60%
6.0
Journal entries and reports
60%
6.0
Multi-currency management
50%
5.0
Intercompany Eliminations
50%
5.0
Minority Ownership
40%
4.0
Local and consolidated reporting
70%
7.0
Detailed Audit Trails
60%
6.0
Financial Reporting and Compliance (4)
75%
7.5
Financial Statement Reporting
70%
7.0
Management Reporting
80%
8.0
Excel-based Reporting
80%
8.0
Automated board and financial reporting
70%
7.0
Analytics and Reporting (5)
N/A
N/A
Personalized dashboards
N/A
N/A
Color-coded scorecards
N/A
N/A
KPIs
N/A
N/A
Cost and profitability analysis
N/A
N/A
Key Performance Indicator setting
N/A
N/A
Integration (3)
63.33333333333333%
6.3
Flat file integration
70%
7.0
Excel data integration
70%
7.0
Direct links to 3rd-party data sources
50%
5.0
BI Standard Reporting (3)
N/A
N/A
Pixel Perfect reports
N/A
N/A
Customizable dashboards
N/A
N/A
Report Formatting Templates
N/A
N/A
Ad-hoc Reporting (3)
73.33333333333333%
7.3
Drill-down analysis
70%
7.0
Formatting capabilities
70%
7.0
Report sharing and collaboration
80%
8.0
Report Output and Scheduling (4)
57.5%
5.8
Publish to Web
N/A
N/A
Publish to PDF
80%
8.0
Report Versioning
70%
7.0
Report Delivery Scheduling
80%
8.0
Data Discovery and Visualization (2)
N/A
N/A
Pre-built visualization formats (heatmaps, scatter plots etc.)
N/A
N/A
Predictive Analytics
N/A
N/A
Access Control and Security (5)
58%
5.8
Multi-User Support (named login)
70%
7.0
Role-Based Security Model
70%
7.0
Multiple Access Permission Levels (Create, Read, Delete)
70%
7.0
Report-Level Access Control
N/A
N/A
Single Sign-On (SSO)
80%
8.0
Mobile Capabilities (2)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
  • We have dramatically reduced the time to prepare reporting
  • Since Planful is "Owned" by finance it has given us more flexibility and changes can be made quicker than getting IT involved
  • Using translation tables to convert a local chart of accounts to a standard Planful chart of accounts has made our integration process more efficient, thus getting results quicker.
We currently only use the planning module to consolidate the plan. Detail planning is still done within the local companies' ERP as well as cost center reporting. Summary level plan data is then uploaded or entered into Planful.
Using Planful to consolidate data from multiple companies and have this data stored in one place allows us to create corporate reporting efficiently. Using spotlight XL for reporting has given us the ability to respond quickly to changes in data, so reporting is accurate and up to date.
We felt the platform was more user-friendly and had better functionality for our purposes. Since we already had Planful instance within our company, we already had in-house expertise on the Planful system, which gave us some consistency in tools.
Most of the time support is timely. With complicated questions / issues it can take awhile to move up the support chain. Planful does have an option for pro-support which guarantees faster response time which has been helpful.
The modeling and reporting (Spotlight) are extremely useful. would like to see the consolidation module beefed up to support eliminating markup reve/COGS when selling between companies.
We can generate our Monthly package in an extremely efficient manner using spotlight for excel. Gives us full confidence on any metrics / data that we have within the planful system.
We have more confidence in the data we are presenting. And that each company presenting their own results is using the same database so we are consistent in what is being presented in various decks.
We had an issue with changing the way we were loading our data in the middle of year as a company had transitioned to a different ERP. This caused issues with the load. They brought in a solution architect to assist us in resolving the issue. He went above and beyond to assist as (As he was actually not in office at the time) and actually created and tested the fix (Upload) we needed to get accurate data.
50
Finance and Accounting
2
finance and system acumen. Understanding of your companies plannning, forecasting and close process'
  • consolidating multiple companies results - all with different ERP's and COA
  • Generating reports/decks for presentations to management and the Board
  • Consistency in data - everyone using the same source of data
  • Utilize the workforce planning module
  • Use modeling application for more detailed revenue planning
  • start using the planning module within each of our companies
We have been on this system for 5 years and have just installed a new instance of planful. It would make no sense to change systems at this point in time.
No
  • Other
I was not part of the team that chose planful.
Would concentrate more on the ease of integrations with ERP systems, and the processing speed of the system.
we purchase one year of premium support as we were implementing an additional instance of planful and wanted the additional support hours as well as faster response time with more highly skilled support personnel
Yes
I wished they would have resolved quicker as we had to wait until the next rollout. Planful now does monthly updates versus qtr. which is what they were doing when I had reported the bug.
  • Dynamic reporting
  • spotlight reporting
  • setting up/maintaining dimensions
  • Workforce planning reporting is more complex
  • Capital planning - integrating actuals
  • Netsuite
  • Oracle
  • SAP
  • MAX
We had some limitations in using API due to our system configuration. We used boomi for our interface to feed into planful. We currently have no direct integration from an ERP to planful.
  • File import/export
  • Single Signon
  • ETL tools
We needed a lot of help to integrate and currently use web services as well as manual. I would like it to be an easier process
Ask integration questions before buying any system to ensure you can easily integrate your data. This is also important in the configuration of your system implementation.
I was not involved during the process to choose the vendor.
I found planful helpful to work with and appreciate the support we have been and are being given.
Users, Price, terms
Jennie Rush | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Planful ) at a department level here for budgeting and forecasting our department costs. It is helping us manage our workforce as well as stay on budget for the year. We have been able to complete a rolling forecast and allows our money managers to budget better than they ever have in the past. Because we are doing so well managing our finances, we’ve recognized ways that we can help other home office depts be more successful in their workforce planning and financials. In 2021, had Kiewit Technology Group not used Planful, we may not have been under budget. So, our dept being under budget resulted in All Overhead Depts coming in under budget.
  • Workforce Planning Enhancements have been huge for our dept.
  • Support has increased significantly since we started four years ago
  • They are able to be used on Cloud
  • Providing customers monthly releases of enhanced/new products
  • Always working with their customers on how they can better the tool
  • Need to make some manual processes automatic
  • Would like to allow hierarchies to be scenario specific
  • Would like a PowerBI integration
We have already recommended it to other departments and they are using it now. I work a lot in the workforce planning section and they have made huge strides to the manual way it was when I started using it. Currently we are working on automating workforce data and once that is complete, we will roll that out to other departments. Also, doing some research with another dept that is interested in Planful & how we can make sure the tool gives them everything they want.
Budgeting, Planning, and Forecasting (4)
90%
9.0
Long-term financial planning
90%
9.0
Financial budgeting
90%
9.0
Forecasting
90%
9.0
Management reporting
90%
9.0
Consolidation and Close (7)
38.57142857142857%
3.9
Financial data consolidation
90%
9.0
Journal entries and reports
N/A
N/A
Multi-currency management
N/A
N/A
Intercompany Eliminations
N/A
N/A
Minority Ownership
N/A
N/A
Local and consolidated reporting
90%
9.0
Detailed Audit Trails
90%
9.0
Financial Reporting and Compliance (4)
67.5%
6.8
Financial Statement Reporting
N/A
N/A
Management Reporting
90%
9.0
Excel-based Reporting
90%
9.0
Automated board and financial reporting
90%
9.0
Analytics and Reporting (5)
40%
4.0
Personalized dashboards
80%
8.0
Color-coded scorecards
N/A
N/A
KPIs
30%
3.0
Cost and profitability analysis
90%
9.0
Key Performance Indicator setting
N/A
N/A
Integration (3)
90%
9.0
Flat file integration
90%
9.0
Excel data integration
90%
9.0
Direct links to 3rd-party data sources
90%
9.0
BI Standard Reporting (3)
40%
4.0
Pixel Perfect reports
N/A
N/A
Customizable dashboards
80%
8.0
Report Formatting Templates
40%
4.0
Ad-hoc Reporting (3)
90%
9.0
Drill-down analysis
90%
9.0
Formatting capabilities
90%
9.0
Report sharing and collaboration
90%
9.0
Report Output and Scheduling (4)
32.5%
3.3
Publish to Web
40%
4.0
Publish to PDF
90%
9.0
Report Versioning
N/A
N/A
Report Delivery Scheduling
N/A
N/A
Data Discovery and Visualization (2)
35%
3.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
N/A
N/A
Predictive Analytics
70%
7.0
Access Control and Security (5)
90%
9.0
Multi-User Support (named login)
90%
9.0
Role-Based Security Model
90%
9.0
Multiple Access Permission Levels (Create, Read, Delete)
90%
9.0
Report-Level Access Control
90%
9.0
Single Sign-On (SSO)
90%
9.0
Mobile Capabilities (2)
N/A
N/A
Responsive Design for Web Access
N/A
N/A
Dashboard / Report / Visualization Interactivity on Mobile
N/A
N/A
  • Increased awareness of financials by our money managers
  • Coming under budget last year was a huge accomplishment for us and made us look like rockstars to all overhead depts.
  • Reporting is quick and easy to use
  • REPORTING! At the click of a button, we have Actuals for our entire dept. Our managers can update their forecast and in seconds, all their reports are up to date.
  • We’ve created a solid Month End Process & Financial Calendar for our money managers that lays out all important dates (month end close, variance meetings, projections due, etc).
  • We also created additional GL’s (PTO Taken/Attrition) in our Opex Template. We specifically broke those out so that our money managers could see them, and they weren't all bundled up in one compensation item.
The reporting capabilities allow us to share data with multiple departments. We have bi-weekly management meetings where almost all reporting is pulled from Planful (forecast updates, headcount trends, workforce changes, budget updates, etc). We also can run reports for other departments based on the attributes we use in Planful (i.e. Employee work location report, YTD travel expenses, etc).
I support all 25 Money Managers that we have using Planful. Because the tool is so easy to use, it allows me to provide data to Money Managers in minutes. They can access their financials in real time at the click of a button. It's incredibly easy to use and makes life easier for our Technology Dept.
Prior to Planful we used a custom-built tool with an excel interface called Projects Utility. It was very painful because when multiple money managers were in it at the same time, it would bog down the program. To get new financials to populate, it would take 20 minutes or more of spinning for the data to process. We relied on this tool and spreadsheets out of SAP (our ERP system) to manage our financials. There were so many side spreadsheets. Now everything is available at the click of our mouse.
Reporting is great. There's so many filter options that it makes creating the report you want super easy. You can choose what you want, run it, then make changes if needed. Then you save it when you're done. It's that quick.
Our money managers have some challenges navigating the tool when they aren't in it for awhile. But they can view their cost centers with ease and pull our standard reports and create off those as needed. I have monthly variance meetings with our money managers where we discuss their previous month’s budget vs their actuals making sure they are accurately forecasting their cost. Then we review their HR templates for people changes (pay rates, transfers, new hires, terminations, etc). We’ve streamlined processes by having it all in one system and it is updated in real time.
I was not part of the process of choosing Planful), but I can tell you it is much better than what we were using--macro and spreadsheets.
First, I love the Chat feature with support. It allows you to get your issues resolved quickly. I've even had support jump on a zoom call with me to immediately look at my issue and try and get it resolved. Even if they need a few days to research the issue, they are constantly letting me know that they are still looking into it.
It's such an easy tool to use. There's support, 3rd party consultants, as well as tons of information on their website; makes it very easy to solve your problems.
At the click of a button, we have Actuals for our entire dept. Our managers can update their forecast and in seconds, all their reports are up to date.
We are collaborating with Money Managers on a daily basis. We interact with the tool constantly and can make changes any time we need. Looking forward to using the new Planful Predict feature to help even more with data accuracy.
I was actually at the Planful Perform conference in 2019 and they had a Tech Support Area. I came with a list of issues I was having and the Planful Employee sat down with me and went through every single issue. I was amazed at the time they spent and devoted to me.
55
Super Admins, Budget Preparers, & Budget Administrators. We have Money Managers, C- Level Directors, and our CFO all using Planful.
6
I myself am a Super Admin for Planful supporting all our users in our Dept. Then we have 2 more Super Admins in our dept. I review the Monthly Releases, have Quarterly Meetings with our CSM, and attend the Planful Perform Conference every year.
  • Simplifying Reporting
  • Automating Workforce Planning
  • Allocations Usage
  • We can run reports for other departments based on the attributes we use in Planful (i.e. Employee work location report, YTD travel expenses, etc).
  • This year we added a group where their employees/contractors primarily bill their cost to other jobsites/districts. To accurately forecast Kiewit Technology Group’s portion of this cost, we started using the allocation dimension, allowing money managers to easily see the allocations breakout.
  • We also created additional GL’s (PTO Taken/Attrition) in our Opex Template. We specifically broke those out so that our money managers could see them, and they weren't all bundled up in one compensation item.
  • Dashboards is something we'd like to look into in the future
There's no reason not to renew. This tool is ever-changing and for the better! It's solving all the financial problems we have had in the past and anything we're looking to expand on in the future.
Yes
Prior to Planful we used a custom-built tool with an excel interface called Projects Utility. It was very painful because when multiple money managers were in it at the same time, it would bog down the program. To get new financials to populate, it would take 20 minutes or more of spinning for the data to process. We relied on this tool and spreadsheets out of SAP (our ERP system) to manage our financials.
  • Price
  • Product Features
  • Product Usability
We wanted to eliminate the use of side spreadsheets and have a tool where we can discuss financials and workforce planning all in one place.
Not sure that we would've. But now that we are a satisfied customer, we meet with customer prospects to tell them why we love the tool. I wish we could've done that prior to our Implementation.
  • Third-party professional services
RSM
Change management was a minor issue with the implementation
  • We should've asked more questions during implementation
  • They should've asked more about what we wanted out of the tool
Our implementation was not done well. It was very rushed and there were a lot of things not shared with us that we had to learn "trial by fire" so to speak. We were very limited to what we learned and new of Planful after implementation. Having a Customer Success Manager with Planful, using Support, attending conferences, and using a new 3trd party support has been amazing for us with our progress.
  • Online Training
  • In-Person Training
We got little training on the tool after implementation. Did a lot of "trial by fire" learning about Planful. I don't think RSM really provided us all the details we needed to understand the tool and to know what we needed to train on. I don't know we knew enough about the tool to even ask the right questions and then they left and we used Planful support a lot.
Planful provides a lot of online training support. There's so many options for training. Admin Learning Courses, User Learning Courses. Plus they have several webinars devoted to the tool and the new features they release.
Just the right type of product
The best thing I can say is ask ALL the questions. Don't think you know it, ask.
I wasn't part of this process so I can't really speak to the custom code or customized user interface.
We did not. We actually use a Third Party Consultant (Top Down) for additional support.
Yes
Yes, I've never had an issue that Planful support has not been able to solve or guide me to solve on my own.
  • Reporting
  • Structured Planning
  • Task Manager
  • Consolidation is a little tedious, but it's just because we're still trying to figure out how to get it to work properly for us.
No
Because the software is great. We have no issues with it.
Yes, we have multiple channels we can use when we have issues arise (Planful support, CSM, our 3rd Party Support, and Planful Engage (interacting with other customers).
We've had some slowness issues in the past, but we just open a ticket with Support and they can resolve it.
  • Our ERP System SAP
Wasn't part of the integration process
  • Our Workforce data is something I'm working on right now
Yes, they're already supporting it as we're working through the process now.
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
Nothing I can think of.
I wasn't part of the SAP to Planful integration, but I know that it didn't take long to set up. We've had some issues with our SAP data that has caused integration issues, but we have worked with support to remedy this.
Just make sure you understand the process and know how to fix issues as they arise.
I was not involved in the sales process.
We were assigned a Customer Success Manager and used Support anytime we needed to.
I was not involved in that.
No tips because we have a great relationship with the vendor.
Yes
Yes, we were provided training, had meetings with our CSM, there's been online videos about it, etc.
  • Less manual work
  • More Accurate reporting
  • Less manual work
  • More accurate reporting
Yes
We are already paid, not free.
No
Return to navigation