Playvox

Playvox is used by the entire Glovo company! As you know, this is a Spanish startup that has spread in many countries, including Kazakhstan. In the company, Playvox is used for analytics, statistics, and evaluation and audit of the work of employees. Namely, customer service. It is integrated into a special CRM system, from where it takes information (chats with customers, couriers, partners of the support service agents themselves).

I'm an agent to serve customers with there problems, Playvox used by my quality coach in monitoring me and agents, that they used to evaluate my performance and AHT, I had a misunderstanding in my tasks and my quality coach told me that's wrong and viewed me the right through Playvox with accurate details that's incredible but already happened, and my total performance got better through right coaching that's a result from a right and great system

Playvox is the best monitoring software for any Quality team, as we can find all tasks we need as quality analysts are supported in Playvox, we can monitor the agent's chats daily, we can coach them immediately if they get any failure using Playvox, we can also make gauge score on team leaders evaluations to get the variance between quality team score and the operations score

We use Playvox for many things, including monitoring chat and calls, and this is a difficult thing because this is required to improve the quality of chat with customers and drivers. This is a very useful thing and couching is easy so it's perfect to small business to work with it

using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures that give bad impact about the service given to the customer

The majority of the company's employees use this program, which aids in the monitoring of staff quality. Our work system is talked customer service, which managers monitor via the Playvox application, and employees learn whether they are performing properly and are suited for a decent work environment or not. And this software is fantastic because it keeps the data for more than a month without removing it. One of the advantages of this application is that it is simple to use and control, whether by employees, supervisors, or quality monitors who are in charge of watching employees and determining whether or not they have solved the problem correctly.

I'm using Playvox to know what I am doing in chats with customers and trying to help them and solve their problems. As soon as possible while my quality agents monitored what I was doing and what I should do with chat and how to improve my skills after they finished they sent it to us via e-mail to check it, than my team leader offered assistance and sessions on it to improve my quality and skills.

This software is one of the best available to us as a company because it checks employee quality, requires managers to watch employees in order to create a decent and acceptable work environment, and makes it easier for us to tackle many problems within the firm, and Playvox has really assisted me in terms of ongoing quality monitoring and in a simplified manner, based on my experience. Based on my expertise and ongoing interactions with customers with a variety of problems, certain problem-solving measures must be performed to please the client and ensure that the workflow is accurate. Playvox keeps track of these processes and assesses what's proper and wrong so that mistakes can be avoided in the future.

Monitor, advise, and follow up with other staff, as well as coach and show them how to provide the greatest customer experience possible. It also teaches me how to recognize qualities and errors, as well as demonstrate the most prevalent blunders that prevent customers from having a negative experience, and Playvox can identify all errors and causes of quality failure, as well as coach agents to assist the business. It can also analyze data to provide clear information on on-site progress and improvement, making it easier for the company to meet its objectives.

This application is used by most of the employees available in the company, and it helps to monitor the quality of employees, where our work system is chatted customer service and managers monitor the chat through the Playvox application and employees discover if they are working well and suitable for a good work environment or not And this application is very good and excellent, and it keeps the information for more than a month and does not delete it. Among the advantages of this application is that it is easy to handle and control, whether from employees, managers, or quality monitors responsible for monitoring employees and determining if the employee has Solve the problem well or not, and this application is very helpful to most of the employees and managers in our company

Playvox plays an important role, especially for agents to follow the quality guidelines and to follow the right process to know the most common mistakes repeated to decrease the mistakes made when doing the work. This leads to improving the performance of company agents that will make work growth faster and better service, and, of course, the ease of follow-up by the business leaders of the progress of the work method in the right way.

It's great for the company to keep all the data, plans and team performance to be organized and well, it's also very useful to monitor the progress of the organization to detect all mistakes, especially the common ones to make the company focus to solve this topic and will help to coach agents also to eliminate any quality failures.

We use Playvox daily to follow up and monitor work, by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures the give bad impact about the service given to the customer.

Playvox does well when it comes to monitoring, maintaining, and regulating agents' performance. This tool provides great value in terms of coaching and feedback from our agents and it is very user-friendly as well. and it helps us to assure that the agent is following the right process through monitoring them and sending quality sessions, and following the right process by helping them to see their progress through time, helping them to manage their progress/and with Playvox make us work on a good way to resolve problems on our system.

In our work, we use Playvox to advise CST, and also there is available disputes bottom available for the agent so we can know our mistakes. and I recommend it to any QA in any company but as I said before it needs to be easier to use also it needs a better-searching engine to add and search about cases, and there are some bugs and lag and it needs to be fixed to get a better experience.

Following the right process, we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures index data that improve performance of company agents that will make work growth faster and better to serve the customer in a proficient way.

monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox

monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox

I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt to any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by that follow their performance

following the right process, we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures index data that improve performance of company agents that will make work growth faster and better to serve the customer in a proficient way

the Playvox is the best application to monitor the agent in his calls on how to start the call and say the greeting and how to keep the call and chat structure and build the best and right flow in the call / chat with an easy way as it shows to the agent what he did from the chat beginning to his closure he made to the customer

it helps us to assure that the agent is following the right process through monitoring them and sending quality sessions, and following the right process by helping them to see their progress through time, helping them to manage their progress //and with Playvox make us work on a good way to resolve problems on our system

I use Playvox to monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines o to follow the right process know the most common mistakes repeated to decrease the quality failures the give bad impact about the service given to the customer

I use Playvox to monitor and advise and follow up with other employees and also use it to coach other employees and show them how to give the customers the best experience. also, it helps me to know how to know the attributes and mistakes and show me the most common mistakes that avoid the customer getting a bad experience.

I use Playvox to monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality guidelines to follow the right process know the most common mistakes repeated to decrease the quality failures the give bad impact about the service given to the customer