Overview
What is Playvox?
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
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Video Reviews
3 videos
User Review: Playvox Audit Capabilities Helps Company to Maintain Quality of Customer Experience
02:29
User Review: Company Happily Upgraded Workforce Progress Monitoring From Spreadsheets to Playvox
03:08
User Review: Company Easily Uses Playvox to Perpetuate Quality Assurance
03:41
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.playvox.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Playvox?
Playvox equips modern businesses and BPOs with a comprehensive, collaborative and insightful Workforce Engagement Management suite of products including Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. The automated and centralized solutions integrate with customers' existing platforms and aim to empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Playvox believes great customer experiences start with people.
Playvox believes great customer experiences start with people.
Playvox Screenshots
Playvox Integrations
Playvox Competitors
Playvox Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English, Spanish, Portuguese |
Frequently Asked Questions
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
Reviewers rate Support Rating highest, with a score of 3.8.
The most common users of Playvox are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 134)
Rating: 1 out of 10
November 20, 2024
Vetted Review
Verified User
1 year of experience
CCMath - Playvox was more intuitive to use
Great tool to rate and improve work quality of agents.
Rating: 9 out of 10
September 13, 2022
MV
Vetted Review
Verified User
1 year of experience
As far as my usage allows me to say, Scorebuddy did not open room for a dispute; in case the person evaluated does not agree with the rating she/he received, there is no possibility to document coaching and follow up on development or do the quiz for knowledge check. (I used Scorebuddy 2 years ago).
Playvox is so good, no?
Rating: 8 out of 10
June 09, 2022
DK
Vetted Review
Verified User
2 years of experience
I have not used other products similar to Playvox, since we [have] always used Playvox in the current position. It is quite obvious that the company chose from several similar products, but when the company expanded in Kazakhstan, an instruction for using Playvox was already accepted. For this reason, I cannot provide other products that were used in this section of the questionnaire.
Playvox a great program for any company.
Rating: 10 out of 10
March 30, 2022
as
Vetted Review
Verified User
2 years of experience
- Playvox, ASAP Rent and 360dialog WhatsApp Business API
I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
Playvox review
Rating: 10 out of 10
October 23, 2022
PA
Vetted Review
Verified User
1 year of experience
Playvox is way different than other software. it is easy to use. reporting is instrumental and the selection of details is amazing. it means that we can customize the reporting. these features make it very different than other software competitively.