Playvox is so good, no?
Playvox is used by the entire Glovo company! As you know, this is a Spanish startup that has spread in many countries, including …
Playvox
Top Rated
Playvox
Overview
Recent Reviews
Awards
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Top Rated
2022
Best of
2022
Best of
2022
Best of
2022
Best of
2022
Reviewer Pros & Cons
View all pros & consVideo Reviews
3 videos
User Review: Playvox Audit Capabilities Helps Company to Maintain Quality of Customer Experience
02:29
User Review: Company Happily Upgraded Workforce Progress Monitoring From Spreadsheets to Playvox
03:08
User Review: Company Easily Uses Playvox to Perpetuate Quality Assurance
03:41
Pricing
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What is Playvox?
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.playvox.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
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Product Details
What is Playvox?
Playvox equips modern businesses and BPOs with a comprehensive, collaborative and insightful Workforce Engagement Management suite of products including Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. The automated and centralized solutions integrate with customers' existing platforms and aim to empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Playvox believes great customer experiences start with people.
Playvox believes great customer experiences start with people.
Playvox Screenshots
Playvox Videos
Agent experience drives customer experience. Happy employees create happy customers. Excellent customer service agents drive strong customer satisfaction (CSAT) scores, increased revenue and higher lifetime value for your clients.
Leading a remote Customer Service team has never been easier. Playvox is an all-in-one software suite that improves the customer experience by improving the agent experience, from quality assurance and coaching to learning and motivation--whether your teams are in the office or working remotely.
Playvox Integrations
Playvox Competitors
- Stella Connect, by Medallia
- Klaus
- Scorebuddy
- Lessonly
- MaestroQA
- Evaluagent
Playvox Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, Spanish, Portuguese |
Frequently Asked Questions
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
Reviewers rate Usability highest, with a score of 8.5.
The most common users of Playvox are from Mid-sized Companies (51-1,000 employees) and the Consumer Services industry.
Comparisons
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Reviews and Ratings
(242)
Reviews
(1-9 of 9)- Popular Filters
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January 05, 2022
The best can offer the best to the best
1500
agent / asme / team leader / quality / trainer / rtm / super vesper
December 25, 2021
PlayFox "Playvox"
150
They are the work quality control team within the organization, where each one of them monitors the quality of work for the agents working inside the organization by using Playvox, This team tracks the mistakes of the agents and sends the errors to them, with an explanation of the percentage of errors and the percentage of their impact on the workflow within the institution, which helps them to avoid them and avoid them from falling into them.
December 20, 2021
The easiest and best way to maintain quality
284
customer care
December 01, 2021
The efficient and fast way to know your Skills on Work
Administrators - supervisors - quality controllers- Analyzers -Users
September 14, 2021
Playvox review
600
In our organization the Quality Assurance and Workforce management department. We use daily wise quality control assessments and reports with Playvox. Agents' incentives are based on their quality ratings. Every agent receives his daily performance reports and reviews. We can check daily, weekly, monthly, quarterly, and yearly performance reports. It is easy to use and no special training is required.
September 10, 2021
Is Playvox what you need?
September 08, 2021
Playvox is everything
500
All areas of the business.
April 12, 2021
Playvox the best customer service measurement software
500
Customer service for claims and delivery inquiries. Thousands of claims are received daily where attention and interaction between the customer and the premises is required to be able to provide an excellent service and more so in this time of pandemic where delivery has become an essential service and in high demand.
November 16, 2018
Playvox is great for support and sales QA!
40
Support team managers, team leads, and support agents (including frontline support and enterprise level support). We are adding sales agents, account managers, and sales team leads and team managers very soon.