Playvox is so good, no?
Playvox is used by the entire Glovo company! As you know, this is a Spanish startup that has spread in many countries, including …
Playvox
Top Rated
Playvox
Overview
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2022
Best of
2022
Best of
2022
Best of
2022
Best of
2022
Reviewer Pros & Cons
View all pros & consVideo Reviews
3 videos
User Review: Playvox Audit Capabilities Helps Company to Maintain Quality of Customer Experience
02:29
User Review: Company Happily Upgraded Workforce Progress Monitoring From Spreadsheets to Playvox
03:08
User Review: Company Easily Uses Playvox to Perpetuate Quality Assurance
03:41
Pricing
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What is Playvox?
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.playvox.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
Playvox Agent Optimization Suite
02:26
Agent Optimization Suite for Remote Teams
01:15
Features Scorecard
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Product Details
What is Playvox?
Playvox equips modern businesses and BPOs with a comprehensive, collaborative and insightful Workforce Engagement Management suite of products including Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. The automated and centralized solutions integrate with customers' existing platforms and aim to empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Playvox believes great customer experiences start with people.
Playvox believes great customer experiences start with people.
Playvox Screenshots
Playvox Videos
Agent experience drives customer experience. Happy employees create happy customers. Excellent customer service agents drive strong customer satisfaction (CSAT) scores, increased revenue and higher lifetime value for your clients.
Leading a remote Customer Service team has never been easier. Playvox is an all-in-one software suite that improves the customer experience by improving the agent experience, from quality assurance and coaching to learning and motivation--whether your teams are in the office or working remotely.
Playvox Integrations
Playvox Competitors
- Stella Connect, by Medallia
- Klaus
- Scorebuddy
- Lessonly
- MaestroQA
- Evaluagent
Playvox Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, Spanish, Portuguese |
Frequently Asked Questions
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
Reviewers rate Usability highest, with a score of 8.5.
The most common users of Playvox are from Mid-sized Companies (51-1,000 employees) and the Consumer Services industry.
Comparisons
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Reviews and Ratings
(242)
Reviews
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June 09, 2022
Playvox is so good, no?
- Unfortunately, I can't provide accurate information about this, since I am not an employee who controls such metrics and I am not the owner.
May 05, 2022
How to achieve 100% quality score
- Achieving the quality overall score target
- Increasing my productivity
- Being one of top rank 5 on the queue
May 02, 2022
Very important for any Quality team
- achieving our quality score target
- reduce the variance between the quality team score and operations score by doing gauge scores on their evaluations
- increasing the agents productivity
- Raising the level of service provided
- Reduce the problems facing the work
- Develop and work to improve performance
April 18, 2022
for a better work quality
- using playvox show the index of company quality performance
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
April 18, 2022
Playvox Review
- There are many languages, but we need Arabic
- It has a good speed, but we need a higher download speed to save the customer time
- The employee's performance is calculated as a percentage
April 15, 2022
Playvox review and how Playvox improved me
- It affected to team score and improved it.
- Positive energy
- It shows the company what their agents do and whether they are ok with that or not.
April 09, 2022
Review of Playvox
- There are many languages, but we need Arabic
- It has a good speed, but we need a higher download speed to save the customer time
- The employee's performance is calculated as a percentage
April 09, 2022
Playvox is critical to the success of any business.
- Attending sessions and gaining knowledge on how to improve one's performance.
- Taking courses about coaching and leadership.
- Showing the agent his performance through data to avoid repeated attributes.
- Only multinational companies use Playvox, you can spread the word to national companies.
April 07, 2022
bright future (Playvox )
- showing the agent his performance through data to avoid repeated attributes
- coaching agent
- taking courses about coaching and leadership
April 01, 2022
Fear of the difficulty of quality monitoring...Playvox deals with it with simplicity and elegance
- Fewer errors at work when using Playvox
- Provide better quality thus business prosperity
- Agents understand their mistakes at work accurately and simple at the same time
March 31, 2022
Playvox Review
- It's led to eliminate quality failures.
- It helped agents to do better performance.
- It helped managers to know the weakness point for every agent.
March 31, 2022
All data in one click.
- Using playvox show the index of company quality performance.
- Monitoring agents and sending evaluation of their work.
March 30, 2022
Playvox a great program for any company.
- Submit agent evaluation so he can know if his work right or wrong process
- Taking courses about coaching and leadership.
- Monitoring agents and sending evaluation of their work.
- Submit agent evaluation so he can know if his work right or wrong process.
- Taking courses about coaching and leadership.
- Adding a search engine can make the work of quality coach easier.
March 30, 2022
Playvox is great app.
- Using Playvox show the index of company quality performance.
- Showing the agent his performance through data to avoid repeated attributes.
- Taking courses about coaching and leadership.
March 29, 2022
Playvox agreat program for any company and all employee
- monitoring agent
- should have chat a better chat engine
- coaching agent
March 29, 2022
Playvox agreat program for any company
- only multinational companies use Playvox, you can spread the word to national companies
- attending sessions and learning how to improve performance
- showing the agent his performance through data to avoid repeated attributes
March 29, 2022
Playvox is agreat program
- With the information passed on correctly, customers stop returning to the service.
- monitoring agent
March 29, 2022
Playvox great program
- showing the agent his performance through data to avoid repeated attributes
- attending sessions and learning how to improve performance
- only multinational companies use Playvox, you can spread the word in national companies
March 29, 2022
Playvox is great app
- monitoring agent
- coaching agent
- should have chat a better chat engine
March 28, 2022
Playvox great program
- With the information passed on correctly, customers stop returning to the service.
- I started to have more confidence in what I do.
- I don't need to ask for help all the time, I can turn to Playvox.
March 24, 2022
hot to improve the quality
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
- using playvox show the index of company quality performance
March 17, 2022
Quality coach
- positive impact it helped us to improve our compainy over all quality due to coaching
- negative impact due to some technical issue Playvox was late for some employees so there was some knowledge gap.
- it helps to collect all data about the team in one place which is good to compare team numbers
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
- using playvox show the index of company quality performance