TrustRadius Insights
Playvox has been widely utilized by users across various industries to improve their quality assurance processes and enhance the overall …
Overview
What is Playvox?
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
Recent Reviews
Awards
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Reviewer Pros & Cons
Customer Support Specialist
Mindbridge Private Limited (Consumer Services, 1001-5000 employees)
Video Reviews
3 videos
User Review: Playvox Audit Capabilities Helps Company to Maintain Quality of Customer Experience
02:29
User Review: Company Happily Upgraded Workforce Progress Monitoring From Spreadsheets to Playvox
03:08
User Review: Company Easily Uses Playvox to Perpetuate Quality Assurance
03:41
Pricing
N/A
Unavailable
What is Playvox?
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.playvox.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Playvox?
Playvox equips modern businesses and BPOs with a comprehensive, collaborative and insightful Workforce Engagement Management suite of products including Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. The automated and centralized solutions integrate with customers' existing platforms and aim to empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.
Playvox believes great customer experiences start with people.
Playvox believes great customer experiences start with people.
Playvox Screenshots
Playvox Videos
Agent experience drives customer experience. Happy employees create happy customers. Excellent customer service agents drive strong customer satisfaction (CSAT) scores, increased revenue and higher lifetime value for your clients.
Leading a remote Customer Service team has never been easier. Playvox is an all-in-one software suite that improves the customer experience by improving the agent experience, from quality assurance and coaching to learning and motivation--whether your teams are in the office or working remotely.
Playvox Integrations
Playvox Competitors
Playvox Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English, Spanish, Portuguese |
Frequently Asked Questions
Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
Reviewers rate Usability highest, with a score of 7.8.
The most common users of Playvox are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
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Attribute Ratings
Reviews
(1-25 of 185)Companies can't remove reviews or game the system. Here's why
February 23, 2023
Playvox is an easy, one-stop product for quality assurance needs!
- Playvox has allowed us to centralize ALL quality assurance across ALL departments.
- Playvox has allowed our entire QA team the opportunity to work remotely instead of in-office.
October 23, 2022
Playvox review
- My Business totally depends on Playvox. if its stops once we will lose many days.
- Our client management and employees both are connected with this.
- Our Quality Assurance department is totally dependent on Playvox daily reports.
September 20, 2022
Why is Playvox the right choice for employee evaluation?
- Knowing my monthly rating
- Knowing how well employees deal with customers
September 13, 2022
Great tool to rate and improve work quality of agents.
- Track quality of work.
- Track if advisor knowledge is up to date.
- Document advisors development or lack of it.
September 07, 2022
Playvox For Better Business
- More productivity for QAs
- Easier communication of agents performance in operations
- Makes doing business reviews more efficient.
September 06, 2022
Operations Management's Companion to excellence
Score 10 out of 10
Vetted Review
Verified User
- Reports
- Return of Investment for easy reporting
- Better Customer experience for users
September 06, 2022
Playvox is the right option for accurate and timely Quality Assurance!
- Improved our Company's Customer Experience
September 02, 2022
Stop wasting your own time and get Playvox.
- Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months.
- Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2.
June 09, 2022
Playvox is so good, no?
- Unfortunately, I can't provide accurate information about this, since I am not an employee who controls such metrics and I am not the owner.
May 05, 2022
How to achieve 100% quality score
- Achieving the quality overall score target
- Increasing my productivity
- Being one of top rank 5 on the queue
May 02, 2022
Very important for any Quality team
- achieving our quality score target
- reduce the variance between the quality team score and operations score by doing gauge scores on their evaluations
- increasing the agents productivity
- Raising the level of service provided
- Reduce the problems facing the work
- Develop and work to improve performance
April 18, 2022
for a better work quality
- using playvox show the index of company quality performance
- monitoring agents and sending evaluation of their work
- coaching agents to avoid repeating mistakes
April 18, 2022
Playvox Review
- There are many languages, but we need Arabic
- It has a good speed, but we need a higher download speed to save the customer time
- The employee's performance is calculated as a percentage
April 15, 2022
Playvox review and how Playvox improved me
Score 10 out of 10
Vetted Review
Verified User
- It affected to team score and improved it.
- Positive energy
- It shows the company what their agents do and whether they are ok with that or not.
April 09, 2022
Review of Playvox
- There are many languages, but we need Arabic
- It has a good speed, but we need a higher download speed to save the customer time
- The employee's performance is calculated as a percentage
April 09, 2022
Playvox is critical to the success of any business.
- Attending sessions and gaining knowledge on how to improve one's performance.
- Taking courses about coaching and leadership.
- Showing the agent his performance through data to avoid repeated attributes.
- Only multinational companies use Playvox, you can spread the word to national companies.
April 07, 2022
bright future (Playvox )
- showing the agent his performance through data to avoid repeated attributes
- coaching agent
- taking courses about coaching and leadership
April 01, 2022
Fear of the difficulty of quality monitoring...Playvox deals with it with simplicity and elegance
- Fewer errors at work when using Playvox
- Provide better quality thus business prosperity
- Agents understand their mistakes at work accurately and simple at the same time
March 31, 2022
Playvox Review
- It's led to eliminate quality failures.
- It helped agents to do better performance.
- It helped managers to know the weakness point for every agent.
March 31, 2022
All data in one click.
- Using playvox show the index of company quality performance.
- Monitoring agents and sending evaluation of their work.
March 30, 2022
Playvox a great program for any company.
- Submit agent evaluation so he can know if his work right or wrong process
- Taking courses about coaching and leadership.
- Monitoring agents and sending evaluation of their work.
- Submit agent evaluation so he can know if his work right or wrong process.
- Taking courses about coaching and leadership.
- Adding a search engine can make the work of quality coach easier.
March 30, 2022
Playvox is great app.
- Using Playvox show the index of company quality performance.
- Showing the agent his performance through data to avoid repeated attributes.
- Taking courses about coaching and leadership.
March 29, 2022
Playvox agreat program for any company and all employee
- monitoring agent
- should have chat a better chat engine
- coaching agent