Playvox Reviews & Ratings 2022

Name: Agent Optimization Suite for Remote Teams
Uploaded: 2020-05-07T17:35:16.000Z
Duration: 1 min 15 s
Description: Leading a remote Customer Service team has never been easier. Playvox is an all-in-one software suite that improves the customer experience by improving the agent experience, from quality assurance and coaching to learning and motivation--whether your teams are in the office or working remotely.

Overview

Recent Reviews

Playvox is so good, no?

8 out of 10

June 09, 2022

Playvox is used by the entire Glovo company! As you know, this is a Spanish startup that has spread in many countries, including …

How to achieve 100% quality score

10 out of 10

May 05, 2022

I'm an agent to serve customers with there problems, Playvox used by my quality coach in monitoring me and agents, that they used to …

Very important for any Quality team

10 out of 10

May 02, 2022

Playvox is the best monitoring software for any Quality team, as we can find all tasks we need as quality analysts are supported in …

The best things to develop institutions and improve quality

8 out of 10

April 20, 2022

We use Playvox for many things, including monitoring chat and calls, and this is a difficult thing because this is required to improve the …

for a better work quality

10 out of 10

April 18, 2022

using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to …

Playvox Review

10 out of 10

April 18, 2022

The majority of the company's employees use this program, which aids in the monitoring of staff quality. Our work system is talked …

Playvox review and how Playvox improved me

10 out of 10

April 15, 2022

I'm using Playvox to know what I am doing in chats with customers and trying to help them and solve their problems. As soon as possible …

Review of Playvox

10 out of 10

April 09, 2022

This software is one of the best available to us as a company because it checks employee quality, requires managers to watch employees in …

Playvox is critical to the success of any business.

10 out of 10

April 09, 2022

Monitor, advise, and follow up with other staff, as well as coach and show them how to provide the greatest customer experience possible. …

bright future (Playvox )

10 out of 10

April 07, 2022

This application is used by most of the employees available in the company, and it helps to monitor the quality of employees, where our …

Fear of the difficulty of quality monitoring...Playvox deals with it with simplicity and elegance

10 out of 10

April 01, 2022

Playvox plays an important role, especially for agents to follow the quality guidelines and to follow the right process to know the most …

Playvox Review

10 out of 10

March 31, 2022

It's great for the company to keep all the data, plans and team performance to be organized and well, it's also very useful to monitor the …

All data in one click.

10 out of 10

March 31, 2022

We use Playvox daily to follow up and monitor work, by using Playvox we detect mistakes and coach agents to better serve the customer by …

Playvox a great program for any company.

10 out of 10

March 30, 2022

Playvox does well when it comes to monitoring, maintaining, and regulating agents' performance. This tool provides great value in terms of …

Playvox is different and great for any company and all employees.

10 out of 10

March 30, 2022

In our work, we use Playvox to advise CST, and also there is available disputes bottom available for the agent so we can know our …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2022

Best of

2022

Best of

2022

Best of

2022

Best of

2022

Reviewer Pros & Cons

View all pros & cons

Community within the system, which allows you to be on the pulse about new updates of the company.
The meaning of all awards and badges are not clear.

DK

Diana Kalikanova

Junior Team Leader

Glovo (Logistics & Supply Chain, 51-200 employees)

Monitoring my chats with agents
Getting notifications with sounds

JN

John Nessim

Customer service agent

Talabat (Consumer Services, 201-500 employees)

Video Reviews

3 videos

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User Review: Playvox Audit Capabilities Helps Company to Maintain Quality of Customer Experience

02:29

User Review: Company Happily Upgraded Workforce Progress Monitoring From Spreadsheets to Playvox

03:08

User Review: Company Easily Uses Playvox to Perpetuate Quality Assurance

03:41

Pricing

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Playvox

N/A

Unavailable

What is Playvox?

Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.playvox.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

10 people want pricing too

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Klaus

Free

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Deputy

$2.50

per user

What is Deputy?

Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier. The Deputy…

Product Demos

Playvox Agent Optimization Suite

02:26

Agent Optimization Suite for Remote Teams

01:15

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Playvox?

Playvox equips modern businesses and BPOs with a comprehensive, collaborative and insightful Workforce Engagement Management suite of products including Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. The automated and centralized solutions integrate with customers' existing platforms and aim to empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.

Playvox believes great customer experiences start with people.

Playvox Screenshots

Screenshot of Give your team real-time feedback and allow them to discuss evaluation results with our built-in collaboration messaging. Generate advanced reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results. Conduct quality calibrations, to measure and identify areas for improvement. Help your team deliver consistency in their QA evaluation process.

Screenshot of Provide your customer service team with all the educational information they need and allow them to take courses and paths in the learning topics they want to improve on. Identify areas in which your agents need to be trained on, send them targeted learning courses and easily track their results. Review your team’s progress and evaluate their knowledge by creating quizzes and comprehension checks.

Screenshot of Connect data, measure and consolidate your agents’ KPIs such as NPS, CSAT, AHT, among many others. Detect problems when they occur. Track team progress. Give visibility. Easily measure where your team members stand and identify the KPIs they need to improve on. Create dashboards for your team to view, customize your objectives and keep track of your teams’ progress.

Screenshot of Customize your online store with rewards and gift cards for team members to exchange based on their results. Reward your team with Karma Points and allow them to redeem their points in your customized online store. Publicly recognize peer with badges, based on their quality results and performance. Access our social community wall where your team can exchange ideas, ask questions and share relevant information.

Screenshot of Coach agents based on the identified customer service problems, as quality is achieved by driving continuous improvement. Create coaching sessions based on your team’s quality and performance results. Based on recurring customer service problems. Tailor all sessions to your needs. Create interactive coaching cards with goals and dates of achievement to easily organize and keep track of all your sessions.

Playvox Videos

Agent experience drives customer experience. Happy employees create happy customers. Excellent customer service agents drive strong customer satisfaction (CSAT) scores, increased revenue and higher lifetime value for your clients.

Leading a remote Customer Service team has never been easier. Playvox is an all-in-one software suite that improves the customer experience by improving the agent experience, from quality assurance and coaching to learning and motivation--whether your teams are in the office or working remotely.

Playvox Integrations

Playvox Competitors

Playvox Technical Details

Deployment Types	SaaS
Operating Systems	Unspecified
Mobile Application	No
Supported Countries	Global
Supported Languages	English, Spanish, Portuguese

Frequently Asked Questions

Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.

Stella Connect, by Medallia, Klaus, and Scorebuddy are common alternatives for Playvox.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of Playvox are from Mid-sized Companies (51-1,000 employees) and the Consumer Services industry.