Overview
What is Plecto?
Plecto helps companies around the world understand their performance by visualizing KPIs and real-time data in a transparent and engaging way. Plecto's software offers personalizable widgets and unique gamification options to increase employees' engagement and motivation at work.
Pricing
Medium
starts at $250
Large
starts at $390
Enterprise
Custom Quote
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $250 per month First 10 licenses included.
Product Details
- About
- Integrations
- Tech Details
What is Plecto?
Plecto Video
Plecto Integrations
Plecto Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
The product has proven to be a valuable tool for teams looking to track sales numbers in real time and visualize data. Users have praised its ability to provide quick access to daily key performance indicators, offer live reporting for sales teams, and promote team motivation through data visualization. It has been recognized for its ease of use and wide array of use cases for analytics and gamification. One of the standout features is its ability to build team morale through competitions and transparent performance tracking. Managers have found it useful for tracking and managing shifts, while also providing a visual display of benchmarks and performance metrics. In addition, the software optimizes agent experience in contact centers by providing powerful reporting tools that enhance transparency in both team and individual performance. Furthermore, the product's customer support has been commended despite some users experiencing bugs. Overall, it has improved performance and helped businesses grow. Additionally, it can save resources by replacing a full-time data analyst and reducing engineering time, making it a cost-effective solution for businesses. The product's use cases span a wide range of applications, from real-time reporting of sales metrics to visualizing yearly data and reporting to partners. It provides teams with valuable insights, promotes transparency, and helps meet goals and quotas while creating a competitive atmosphere.
Customizable platform: Several users have praised Plecto for its customizable platform, allowing them to tailor the software to their specific needs. They appreciate being able to personalize dashboards and integrate other software easily.
Responsive and helpful support team: Many reviewers have been impressed with the support team at Plecto, describing them as knowledgeable, responsive, and extremely helpful. Users have found the onboarding process smooth and appreciated the assistance provided by the support team in setting up and using the software.
Real-time data visualization: Numerous users have highlighted the real-time data visualization capabilities of Plecto as one of its major strengths. They value being able to track progress daily, weekly, or monthly and find it useful for motivating their teams. The visual aspect of Plecto's dashboards helps sales reps understand where they are at any given time.
Steep Learning Curve: Many users have found the learning curve for Plecto to be steep and have had difficulty understanding the solution's layout and formulas. They have expressed that it takes time and effort to grasp the intricacies of using the platform effectively.
Limited Historical Data: Users have mentioned their dissatisfaction with the limitations of showing historical data in Plecto. Some reviewers feel restricted in their ability to analyze past performance, which hinders their overall data analysis capabilities.
Slow and Clunky Support: Several users have criticized the slow and clunky support provided by Plecto. They have experienced delays in receiving assistance from customer support, especially when faced with technical issues or inquiries. Additionally, customers mentioned that they encountered problems with the support widget freezing when navigating between different tabs. Furthermore, users expressed frustration over limited availability of support after 5 pm, as it restricts them from getting timely help outside regular working hours.
Users commonly recommend the following actions when using Plecto: testing out Plecto to potentially save time and money, highly recommending Plecto for optimizing contact centers, and suggesting having a plan in place before starting to use Plecto. According to users, testing out Plecto can potentially save time and money. They highly recommend using it for optimizing contact centers. Users also suggest having a plan in place before starting to use Plecto. Following these recommendations can help businesses make the most of this tool and achieve their goals efficiently.