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### SMS and Messaging
Users generally praise Plivo's SMS and messaging capabilities for their reliability and ease of use. Many users appreciate the affordability and simplicity of sending text messages through Plivo's platform. However, some users have expressed concerns about occasional delays in SMS delivery and issues with SMS formatting. Despite these minor drawbacks, Plivo's SMS and messaging services are widely regarded as effective tools for sending notifications, alerts, and promotional messages to customers and employees.

### Voice Communication
Users generally praise Plivo's voice communication capabilities, highlighting the excellent call quality, reliability, and ease of integration. They appreciate the ability to send voice notifications, alerts, and reminders globally, emphasizing the platform's strong voice service performance. Some users mention the simplicity and cost-effectiveness of Plivo's voice solutions, noting the positive impact on their communication workflows. Additionally, the platform's features like SMS and voice automation are commended for enhancing user experiences through interactive sessions and two-factor authentication.

### VoIP Services and SIP Trunking
Users consistently praise Plivo's voip services and sip trunking capabilities, highlighting the affordability, reliability, and robust features of the platform. They appreciate the ease of integration with existing systems and the flexibility it offers for managing calls and SMS notifications. While some users mention minor drawbacks like the lack of 911 service or specific features, overall, Plivo's voip services and sip trunking are seen as reliable and cost-effective solutions for businesses looking to streamline their communication processes.

### API Integration
Users consistently praise Plivo's API integration capabilities, highlighting the ease of use and reliability of the platform. The well-documented API and straightforward integration process have garnered positive feedback from developers, who find it simple to incorporate Plivo's services into their applications. Reviewers appreciate the comprehensive API documentation provided by Plivo, which aids in the smooth integration of SMS and Voice APIs into their websites and platforms. The general sentiment is that Plivo's API integration is a strong asset, enabling users to efficiently implement communication solutions without encountering significant challenges.

### Application and System Integration
Users consistently highlight Plivo's application and system integration capabilities as a key strength, emphasizing the ease of use and reliability of the APIs for SMS and voice functionalities. While some users express minor concerns about specific features or pricing structures, the overall sentiment leans towards positive experiences with integrating Plivo into various applications. The flexibility and scalability of Plivo's integration solutions are commended, with users appreciating the ability to customize and automate SMS notifications effectively.

### Documentation and Resources
Users unanimously praise Plivo's documentation and resources as invaluable assets for integration and development. Reviewers consistently highlight the clarity and depth of Plivo's documentation, emphasizing its role in facilitating quick and efficient implementation of SMS and Voice APIs. While some users suggest minor improvements for further expansion, the overall sentiment leans heavily towards the effectiveness and user-friendliness of Plivo's documentation and resources.

### Pricing and Costs
Users consistently highlight Plivo's pricing as a key advantage, emphasizing its cost-effectiveness and competitive pricing compared to other providers in the market. The general sentiment leans towards positive feedback regarding the affordability and value for money that Plivo's pricing and costs offer. Customers appreciate the reasonable pricing structure, low costs per number, and the ease of understanding the pricing model. Despite some minor suggestions for improvement in pricing competitiveness, overall, users find Plivo's pricing and costs to be a strong and appealing aspect of the platform.

### Customer Service and Support
User sentiment regarding Plivo's customer service and support appears to be mixed. While some users praise the responsiveness and efficiency of the support team, others express dissatisfaction with issues such as delayed responses, limited access to data, and the need to open support tickets for certain actions. The lack of phone customer service options and additional costs for higher support levels are also points of concern for some users. However, there are positive comments highlighting the rapid response times, reliability, and professionalism of the support team. In conclusion, opinions on Plivo's customer service and support are varied, with both strengths and areas for improvement noted by reviewers.

### Notifications and Alerts
Users generally praise Plivo's notifications and alerts features for their reliability and ease of use. The ability to send SMS and voice alerts for various purposes such as system monitoring, order notifications, and appointment reminders has been well-received by users. Plivo's notifications and alerts have proven to be effective in reducing 'no shows' and improving customer communication. While some users have mentioned limitations such as the inability to filter API alert emails by location, overall, Plivo's notifications and alerts functionality has garnered positive feedback for its impact on enhancing communication and providing timely notifications to users.

### User Management and Sub Accounts
User feedback on Plivo's account management and sub-accounts functionality is mixed. Some users appreciate the ease of setting up trial accounts and the ability to segregate numbers, while others express frustration with limitations in carrier coverage and the lack of robust access management features. Recommendations include following the trial account setup process and utilizing the evaluation period to familiarize oneself with the platform. However, concerns are raised about account deactivations, confusing navigation, and the need for clearer reporting features related to sub-accounts. Despite some positive experiences with Plivo's user management features, there are suggestions for improvements such as enhanced sub-account management capabilities and clearer communication regarding account policies.

### Reporting and Analytics
Users have expressed mixed opinions regarding Plivo's reporting and analytics capabilities. While some appreciate the detailed logs and deliver reports provided by the platform, others have raised concerns about the lack of in-depth analytics on the dashboard. The ease of integration and reliability of the reporting tools have been highlighted as positive aspects, although there are suggestions for improvements such as enhancing the dashboard UI for better mobile usability and introducing automated report tools for more efficient data analysis. Despite some criticisms, users acknowledge the value of Plivo's reporting and analytics features in facilitating their communication and messaging requirements.

### Platform Reliability and Quality
Users consistently praise Plivo for its platform reliability and service quality. The majority of reviewers highlight the platform's stability, with many noting that they have experienced minimal to no downtime since implementing Plivo. Users appreciate the reliable call quality, with no dropped calls reported and excellent voice clarity. Additionally, the platform's SMS messaging feature is commended for its reliability and deliverability. Some users mention that Plivo's service has remained consistent and dependable over the years, with quick issue resolution and responsive customer support contributing to a positive experience. The sentiment overall leans towards Plivo being a reliable and trustworthy choice for users seeking a stable communication platform.

### International and Multinational Services
User feedback on Plivo's international and multinational services is varied. While some users appreciate the ease of setting up international SMS capabilities and the reliability of the platform for sending messages globally, others have raised concerns about the pricing for certain countries and the availability of phone numbers in specific regions. Additionally, there are mentions of occasional delivery issues in certain countries, particularly in Asia and Africa. Despite these challenges, users acknowledge the platform's value in facilitating communication across borders and its ability to cater to international requirements efficiently.

### Security and Authentication
Users generally appreciate Plivo's robust security and authentication features. The platform's ability to facilitate two-factor authentication via call/SMS and its support for automation through IVRs and the SpeakElement API have been highlighted as key strengths. However, some users have expressed concerns about certain development limitations and challenges with authentication token handling. Despite these minor drawbacks, Plivo's security and authentication functionalities are generally well-regarded by users for enhancing the overall security of their systems.

### Competitive Features
User sentiment regarding Plivo's competitive features is somewhat divided. While many users appreciate the platform's competitive pricing and ease of use, some express concerns about the limited feature set compared to other industry players like Twilio and Voximplant. Despite this, there is recognition of Plivo's continuous efforts to enhance its service offerings and feature set, indicating a potential for improvement in the future.

Based on user recommendations, the three most common recommendations for Plivo are:

1. Test and Plan Workflow: Users advise testing Plivo and planning out your workflow before committing to its services. This allows you to evaluate its features and functionalities to ensure they meet your requirements.

2. Utilize Support and Documentation: Users highly recommend relying on Plivo's support team for assistance and guidance. They praise the support staff for their responsiveness and suggest reaching out to them with any questions or issues. Additionally, users recommend thoroughly reading Plivo's comprehensive documentation to understand the integration process better.

3. Compare with Other Providers: Reviewers suggest comparing Plivo with other providers in terms of pricing, features, and quality. By doing so, users can make an informed decision about which platform best suits their needs. Furthermore, some users recommend getting an SLA (Service Level Agreement) and an account manager if dealing with high traffic volume.

Overall, users find Plivo to be a solid choice due to its ease of integration, reliable system, low prices, and continuous product improvements. However, it is important to note that some users caution against choosing Plivo if switching to another provider isn't easy in case of issues. Therefore, it's advisable to do thorough research and consider individual requirements before making a final decision.

User-Friendly Interface: Plivo's user interface is highly praised by users for its simplicity and ease of navigation. Many reviewers have stated that the interface is straightforward and intuitive, allowing them to easily navigate through the platform and perform tasks effortlessly.

Responsive Customer Support: Users consistently appreciate the responsiveness and knowledge of Plivo's customer support team. They commend the team for promptly addressing queries and issues, providing a positive experience with their efficient and helpful assistance.

Affordable Pricing: Several reviewers find Plivo's pricing structure to be straightforward and competitive compared to other business-grade providers. They consider it affordable and transparent, making it an attractive option for their communication needs.

Difficult User Interface: Many users have found the user interface of Plivo difficult to navigate, particularly for basic tasks. They have expressed frustration with the platform's complexity and mentioned a steep learning curve when using it.

Lack of Customer Support Options: Several users have expressed their dissatisfaction with the lack of customer support options provided by Plivo. They have mentioned a desire for phone or chat support, as they feel that current support channels are insufficient.

Unreliable Message Delivery: Some users have experienced unreliable message delivery while using Plivo and felt that it is not suitable for critical products. They have expressed disappointment in the service's deliverability and its impact on their messaging needs.

Plivo is a versatile communication platform that offers a wide range of use cases based on user experiences. Users have canceled previous services and now manage their own service using Plivo, which provides reliable SMS delivery at an affordable price with great support when needed. Some users have switched to Plivo from other platforms like Twilio, citing incredible support and a more robust platform as the reasons for the switch.

Plivo is beneficial for businesses in various industries. It allows easy provisioning of multiple PBX with SIP Trunks and obtaining Canada toll-free numbers. Users have built an easy SMS notification platform for IoT devices and automated phone message taking. Additionally, Plivo is used to send booking confirmation SMS, provide reassurance to customers, and improve communication through immediate text notifications.

Users appreciate the product's carrier agnostic approach to cloud communication and integration with multiple carriers. This allows for detailed reports when integrated with call tracking platforms. The software enables users to expand its use by utilizing APIs for apps, back-end VoIP, and SMS. Some users have successfully transitioned from in-house call centers to virtual call centers using Plivo.

Plivo's reliability and affordability are highlighted by users who have experienced significant cost savings by moving their SIP phones to the platform. It also serves as an effective tool for sending transactional SMS, reducing 'no shows', improving customer communication, and enhancing inventory management.

The versatility of Plivo extends beyond business needs. It is also used in educational settings for classroom and emergency messaging. Additionally, it serves as an indispensable tool for developers, allowing integration into various applications for transactional functions.

Overall, Plivo has gained positive feedback from its users due to its functional capabilities, prompt support, and cost-effectiveness. Whether it's sending notifications, facilitating two-factor authentication, or streamlining communication processes, Plivo continues to be relied upon by businesses around the world.

Voice API Platform

SMS API Platform

Zentrunk - SIP Trunking

Local Numbers

Toll Free Numbers

Short Code

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

Twilio SendGrid Email API

Twilio Flex (Contact Center)

Twilio Conversations

Twilio Authy

Programmable Wireless

WhatsApp Business API

Elastic SIP Trunking

Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers.

Professional

Business

Arena.im

Plivo

Communications Platform as a Service (CPaaS)

Likelihood to Recommend

Usability

Support Rating

Our mission is to provide a reliable platform where developers and enterprises like you can build Voice and SMS applications. 

With Plivo, you can build Voice and SMS applications with full customizability and without painful carrier lock-in. We abstract the notorious complexity of telecommunications into a simple cloud API platform. Now anyone with the ability to develop software can build simple, powerful voice and SMS applications, even without domain knowledge in telecommunications. 

Our customers say they love us because of our 24/7 customer support, reasonable pricing, and flexibility that eliminates painful carrier lock-in. 

We're a proud alumnus of two prestigious accelerators: Y Combinator and The Morpheus. Our team is based in Austin, Texas (HQ); throughout the United States; and in Bangalore, India.

Plivo’s Premium Communications Network - Carrier network connectivity and reliability are essential ingredients for a high-quality communications platform.

Plivo SMS Best Practices Guide - In today’s mobile-first world, it’s critical to have a handle on SMS best practices. SMS messages offer a way to directly send customers delivery notifications, account alerts, and two-factor authentication, as well as marketing and other customer service messages. We’ve put together this SMS best practice guide so you can focus on content that captures your recipients’ attention — and worry less about the risk of delivery failure.

Plivo is a cloud communications platform that enables businesses to integrate SMS communication functions into their applications via APIs — without having to build or maintain the required communications infrastructure.

Plivo SMS API | Communicate With Confidence

We are Plivo, a cloud communications platform that makes it easy for businesses to quickly integrate SMS communication functions into their applications via our APIs — without having to build or maintain the required communications infrastructure.

Plivo 2FA reduces the risk of fraud, secures accounts, prevents takeovers, and protects high-value transactions.

Plivo Two-Factor Authentication (2FA)

Plivo 2FA reduces the risk of fraud, secures accounts, prevents takeovers, and protects high-value transactions. Learn more at https://www.plivo.com/two-factor-authentication/.

LAZ Parking & Plivo: Status Reporting and Transparency

Welcome to Plivo’s latest customer webinar where LAZ Parking shares the story of how they created a Text to Park revenue stream with the help of Plivo’s SMS API.

LAZ Parking & Plivo: Status Reporting and Transparency

Welcome to Plivo’s latest customer webinar where LAZ Parking shares the story of how they created a Text to Park revenue stream with the help of Plivo’s SMS API.
 
Join us as Patrick Ryan, vice president of innovation at LAZ, talks with Plivo Product Marketing Manager Tony Graham about how the company relies on Plivo’s SMS API to power a huge number of revenue-producing transactions every day.

If this was your introduction to Plivo, you might be interested in reading about our customer stories (https://www.plivo.com/customers/) to know what other Plivo customers have done with our SMS and voice APIs (https://www.plivo.com/voice/) . Or if you’re curious to know how easy it is to implement an automatic reply-to-text application, we suggest you check out some actual code — we’ve put together a use case guide (https://www.plivo.com/docs/sms/use-cases/reply-to-incoming-sms/python/) that shows the code and API calls used to reply to incoming text messages in any of seven popular web development languages. Get started with Plivo today! https://www.plivo.com/
 
Thanks again for your interest in Plivo and LAZ Parking! 
 
Follow us to stay updated with what’s new at Plivo :
Twitter - https://twitter.com/plivo
Facebook - https://www.facebook.com/Plivo/
Linkedin - https://www.linkedin.com/company/plivo-inc
Github - https://github.com/plivo

LAZ Parking & Plivo: Proactive and Quality Support

Welcome to Plivo’s latest customer webinar where LAZ Parking shares the story of how they created a Text to Park revenue stream with the help of Plivo’s SMS API.

LAZ Parking & Plivo: Proactive and Quality Support

Owner

Plivo 2021-06-03 21:27:23

Plivo 2023-02-15 15:57:39

Help Scout

Slack

Scout, duplicate

Plivo 2020-02-28 00:06:32

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Fairly good

Solid platform

Api is easy

Price point

New interface

Easy to implement

Interface is much

Double check

Much nicer

Call tracking

Customer service

Tech support

Support is quick

Quick to respond

Easy integration

Support person

Email support

Service is good

Easily setup

Home

We are using Plivo for our company and for our clients as a way to track incoming phone calls and messaging. One of the biggest problems our clients shared was they never had stats on how they were being contacted. By using tracking protocols used by Plivo we are able to monitor and get great stats of people contacting us and our clients.

Plivo makes setup easy.
The billing is easily setup and maintained.
Tech support is quick to respond to questions and any issues that arise or help with setup.
Directions of how to use are easy to follow.

Plivo

Overview

What is Plivo?