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Overview

What is Plivo?

Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number…

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Recent Reviews

TrustRadius Insights

Plivo is a versatile communication platform that offers a wide range of use cases based on user experiences. Users have canceled previous …
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Customer Support No Longer Tries

6 out of 10
February 18, 2023
Since 2014, I have been using Plivo for SMS alerts and VOIP solutions, and the service and support were reliable and helpful.
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Pricing

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SMS API Platform

$0

Cloud
per SMS recieved

Zentrunk - SIP Trunking

$0

Cloud
per call recieved/per minute

SMS API Platform

$0.01

Cloud
per SMS sent

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.plivo.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Plivo?

Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number rental services.

Benefits of choosing Plivo include:
• Supports sending messages and making voice calls to 190+ countries.
• Enterprise-ready Premium Communication Network boasts an uptime of 99.99%.
• Superior onboarding with a dedicated solutions architect guiding your integrations.
• Provides industry-leading support services including email, Slack, and phone support.
• Offers competitive and scalable volume-based discounts and pricing options.
• Not an aggregator — direct connectivity with telcos in 100+ countries

Plivo Features

  • Supported: Plivo SDKs
  • Supported: SMS short codes
  • Supported: Two-Factor Authentication
  • Supported: Customizable APIs
  • Supported: Multi-lingual text-to -speech
  • Supported: Recording storage
  • Supported: Industry leading transcription
  • Supported: Automatic machine detection
  • Supported: Dynamic caller ID
  • Supported: Concurrent calls
  • Supported: 10DLC support

Plivo Videos

Plivo is a cloud communications platform that enables businesses to integrate SMS communication functions into their applications via APIs — without having to build or maintain the required communications infrastructure.
Plivo 2FA reduces the risk of fraud, secures accounts, prevents takeovers, and protects high-value transactions.
LAZ Parking & Plivo: Status Reporting and Transparency Welcome to Plivo’s latest customer webinar where LAZ Parking shares the story of how they created a Text to Park revenue stream with the help of Plivo’s SMS API.
LAZ Parking & Plivo: Proactive and Quality Support Welcome to Plivo’s latest customer webinar where LAZ Parking shares the story of how they created a Text to Park revenue stream with the help of Plivo’s SMS API.

Plivo Integrations

Plivo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal support
Supported LanguagesAll languages

Plivo Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)20%
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Plivo is a versatile communication platform that offers a wide range of use cases based on user experiences. Users have canceled previous services and now manage their own service using Plivo, which provides reliable SMS delivery at an affordable price with great support when needed. Some users have switched to Plivo from other platforms like Twilio, citing incredible support and a more robust platform as the reasons for the switch.

Plivo is beneficial for businesses in various industries. It allows easy provisioning of multiple PBX with SIP Trunks and obtaining Canada toll-free numbers. Users have built an easy SMS notification platform for IoT devices and automated phone message taking. Additionally, Plivo is used to send booking confirmation SMS, provide reassurance to customers, and improve communication through immediate text notifications.

Users appreciate the product's carrier agnostic approach to cloud communication and integration with multiple carriers. This allows for detailed reports when integrated with call tracking platforms. The software enables users to expand its use by utilizing APIs for apps, back-end VoIP, and SMS. Some users have successfully transitioned from in-house call centers to virtual call centers using Plivo.

Plivo's reliability and affordability are highlighted by users who have experienced significant cost savings by moving their SIP phones to the platform. It also serves as an effective tool for sending transactional SMS, reducing 'no shows', improving customer communication, and enhancing inventory management.

The versatility of Plivo extends beyond business needs. It is also used in educational settings for classroom and emergency messaging. Additionally, it serves as an indispensable tool for developers, allowing integration into various applications for transactional functions.

Overall, Plivo has gained positive feedback from its users due to its functional capabilities, prompt support, and cost-effectiveness. Whether it's sending notifications, facilitating two-factor authentication, or streamlining communication processes, Plivo continues to be relied upon by businesses around the world.

User-Friendly Interface: Plivo's user interface is highly praised by users for its simplicity and ease of navigation. Many reviewers have stated that the interface is straightforward and intuitive, allowing them to easily navigate through the platform and perform tasks effortlessly.

Responsive Customer Support: Users consistently appreciate the responsiveness and knowledge of Plivo's customer support team. They commend the team for promptly addressing queries and issues, providing a positive experience with their efficient and helpful assistance.

Affordable Pricing: Several reviewers find Plivo's pricing structure to be straightforward and competitive compared to other business-grade providers. They consider it affordable and transparent, making it an attractive option for their communication needs.

Difficult User Interface: Many users have found the user interface of Plivo difficult to navigate, particularly for basic tasks. They have expressed frustration with the platform's complexity and mentioned a steep learning curve when using it.

Lack of Customer Support Options: Several users have expressed their dissatisfaction with the lack of customer support options provided by Plivo. They have mentioned a desire for phone or chat support, as they feel that current support channels are insufficient.

Unreliable Message Delivery: Some users have experienced unreliable message delivery while using Plivo and felt that it is not suitable for critical products. They have expressed disappointment in the service's deliverability and its impact on their messaging needs.

Based on user recommendations, the three most common recommendations for Plivo are:

  1. Test and Plan Workflow: Users advise testing Plivo and planning out your workflow before committing to its services. This allows you to evaluate its features and functionalities to ensure they meet your requirements.

  2. Utilize Support and Documentation: Users highly recommend relying on Plivo's support team for assistance and guidance. They praise the support staff for their responsiveness and suggest reaching out to them with any questions or issues. Additionally, users recommend thoroughly reading Plivo's comprehensive documentation to understand the integration process better.

  3. Compare with Other Providers: Reviewers suggest comparing Plivo with other providers in terms of pricing, features, and quality. By doing so, users can make an informed decision about which platform best suits their needs. Furthermore, some users recommend getting an SLA (Service Level Agreement) and an account manager if dealing with high traffic volume.

Overall, users find Plivo to be a solid choice due to its ease of integration, reliable system, low prices, and continuous product improvements. However, it is important to note that some users caution against choosing Plivo if switching to another provider isn't easy in case of issues. Therefore, it's advisable to do thorough research and consider individual requirements before making a final decision.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Since 2014, I have been using Plivo for SMS alerts and VOIP solutions, and the service and support were reliable and helpful.
  • Good pricing
  • Easy implementation
  • Intuitive interface
  • Customer support
  • Response times
  • Account transparency
Prices are good. Working with customer support can be a challenge sometimes.
  • SMS Alerting
  • None now that they no longer support their product
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Plivo for our company and for our clients as a way to track incoming phone calls and messaging. One of the biggest problems our clients shared was they never had stats on how they were being contacted. By using tracking protocols used by Plivo we are able to monitor and get great stats of people contacting us and our clients.
  • Plivo makes setup easy.
  • The billing is easily setup and maintained.
  • Tech support is quick to respond to questions and any issues that arise or help with setup.
  • Directions of how to use are easy to follow.
  • We can not say anything negative!
If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.
  • For a nominal monthly investment we have had a 3X ROI.
I sent a question to support via email and within 12 hours heard back in an email. They also provided me a phone number for further help if I could not solve my issue.
They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We are using Plivo for sending alerts and notifications all over the globe.
  • This is being used to send important info using Voice Calls. And it is beneficial and easy to integrate.
  • This plays a vital role for us to provide services to our customers and users on the organization level.
  • And it supports is also good so far.
  • Easy integration
  • Customer service is good
  • Services are prompt
  • Providing white label services easily
  • Pricing is a concern
  • For API integration and triggers, Plivo is very helpful for sending alerts, and easy integration is the key. Highly recommend for the developers who are looking for Voice APIs and services to be integrated for sending information.
  • Plivo is secure and provides easy access, and documentation is also good. Delivery reports are also easily accessible.
  • Got better results and users
  • Uptime is a good thing
  • No service interruption helps in working with them
  • Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
  • Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.
  • It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable.
  • Even a non-techy can use Plivo and integrate the services if required.
  • You have all the APIs available at a single place for your ready reference. Things are manageable and easy.
Slack, Help Scout, Intercom
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