Dont Sign an Agreement with Podium!!
I would recommend any other VOIP software paired with another review software over Podium all day every day. Podium was such a bad …
Starting at $249 per month
View PricingOverview
What is Podium?
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
Recent Reviews
Reviewer Pros & Cons
Pricing
Podium Essentials
$249
Cloud
per month 3 users
Podium Standard
$409
Cloud
per month Unlimited users
Podium Professional
$599
Cloud
per month Unlimited users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.podium.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $249 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Podium?
Podium (formerly Repdrive) aims to help businesses make interaction with consumers simple and convenient by focusing on familiar communication channels they already use. According to the vendor, increased interaction with customers makes businesses more visible, improves business operations, and drives purchase decisions. Podium serves 130,000+ users across nearly 25,000 businesses.
Podium Competitors
Podium Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
Podium starts at $249.
Reviewers rate Usability highest, with a score of 9.9.
The most common users of Podium are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(90)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have reported a range of experiences with Podium, both positive and negative. On the positive side, many users find Podium to be a useful tool for managing their online reputation and generating customer reviews. They appreciate its ease of use in sending review invites via text messages, which has yielded better results compared to email surveys. The software has helped businesses boost their online presence by addressing the problem of not receiving enough Google reviews. By using Podium, companies have seen an increase in their average rating on Google and have stood out among their competitors.
Furthermore, users have found value in Podium's ability to automate necessary communications and save hours per week that would otherwise be spent on manual tasks. The software allows for custom automated messages, such as reservation reminders, service ticket notifications, and review requests. This automation not only makes businesses appear more professional but also helps them stay organized and efficient. Podium's payment function is also appreciated by users as it simplifies the process of collecting payments for special orders and memberships.
However, there are also several challenges that users have faced with Podium. Some users have reported difficulties during the installation process and a month-long onboarding period. Additionally, there have been complaints about unhelpful customer support and language barriers when seeking assistance. Users have encountered issues with linking phone numbers to the company phone and experiencing problems with form submission when integrating with WordPress.
Furthermore, some users find certain features of Podium to be limited or unnecessary. For example, the reviews tab is deemed pointless as users can simply send customers a link to their Google My Business review tab. Another limitation is that once customer information is uploaded, it cannot be modified or deleted, leading to mix-ups and errors in automated texts.
Despite these challenges, many customers highly recommend Podium for its reputation management capabilities, review solicitation tools, and live chat feature. It has proven valuable for businesses across various industries, helping them improve their online presence, streamline their communications, and enhance their customer experiences.
Intuitive User Interface: Reviewers have consistently praised Podium's user interface for its simplicity and ease of use. Many users have stated that the software is intuitive and easy to navigate, allowing anyone to quickly grasp and utilize its features effectively.
Flexible Message Customization: A significant number of reviewers have highlighted the value of being able to customize messages on Podium. Users appreciate the flexibility to send mass texts or individual messages, tailoring their communication approach based on their specific needs and preferences.
Top-Notch Customer Support: Numerous users have commended Podium's customer support as being highly responsive and helpful. The availability of support via chat has been particularly appreciated by customers, who find it convenient to reach out for assistance whenever they encounter any issues or require guidance.
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Poor Customer Support: Several users have expressed dissatisfaction with the customer support provided by Podium, describing it as unhelpful and sketchy. They have mentioned that their issues were not resolved in a timely manner and felt frustrated with the lack of assistance.
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High Pricing: Some users found the pricing model of Podium to be poor, stating that the software is considerably more expensive compared to other systems like Reputation.com. They feel that the cost does not justify the features and functionality offered by Podium.
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Difficulties with Setup and Onboarding Process: Users have reported difficulties with the setup and onboarding process of Podium, suggesting that it should not charge until the setup is complete. They have mentioned facing challenges in getting started with the platform and believe that a smoother onboarding experience would greatly improve user satisfaction.
Users highly recommend using Podium as a valuable tool for businesses. Despite its cost, users believe it is worth the investment and suggest exploring all the features and options available on Podium's home page for better understanding. They also recommend ensuring that Podium can integrate with all the software used by the business.
Podium is praised as a great tool for tracking customer conversations, follow-up, and live chats. Users suggest using it to its full potential in order to enhance client interaction. Many reviewers believe that Podium is the best product on the market for customer communication and driving revenue.
Users highly recommend Podium for its user-friendliness, great support, and simplicity. They advise fully implementing Podium in the business and getting the team fully on board with using it for asking reviews. It is also recommended to have friendly competition within the team both for the number and quality of reviews.
Overall, users advise trying Podium and taking advantage of its free trial period to experience its benefits firsthand. They suggest using it to gather feedback, create an online presence, and increase online reputation. Users praise Podium's integrations with other tools and emphasize the importance of being accountable with review invites, sending them right after customer interactions.
Although there are a few users who advocate against using Podium and suggest alternative platforms, many others find it to be a valuable addition to their business toolbox.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
March 11, 2024
Dont Sign an Agreement with Podium!!
In my opinion, OpenPhone is 10x better. Literally 1/5 the price.
September 27, 2022
Terrible experience with Podium
I haven't used any other service.
September 08, 2022
Product Malfunctions
Score 1 out of 10
Vetted Review
Verified User
September 06, 2022
Probably best suited for a very large company.
Score 4 out of 10
Vetted Review
Verified User
We haven't tried or looked at others. However, we are now looking at 8X8.
September 03, 2022
Happy but Wanting
Score 8 out of 10
Vetted Review
Verified User
We are currently talking to them because of our interest in document signatures.
September 02, 2022
MAKING THE MOST OF PODIUM
Score 10 out of 10
Vetted Review
Verified User
Reviewvio was terrible. Actually, it was always done and having "bugs" that keep things from working properly. And we have attempted to cancel the subscription and they are still charging our card.
September 02, 2022
Did you Podium today?
Score 10 out of 10
Vetted Review
Verified User
I trust Podium and am not willing to switch to another platform.
August 30, 2022
Step up to Podium for one of the best means of communicating to your clients and staff
Score 10 out of 10
Vetted Review
Verified User
I can't recall the 'other' company we considered this year, but Podium won out because of the 'team chat' feature. It is our primary means of communicating with one another, both one-to-one and via teams/groups.
August 30, 2022
We've somewhat fallen out of love with Podium
Score 5 out of 10
Vetted Review
Verified User
Score 10 out of 10
Vetted Review
Verified User
Podium had reached out to me years ago and stayed in touch. I felt they were the best and most professional company. Some others in our industry had tried competitors with mixed results. I did not even shop around when we went with Podium.
June 13, 2022
Communicate how your customers want you to
- Intercom
We had the advantage of Podium integrating with our point of sale software already so that was a huge plus. We also felt that SMS gave people more freedom to communicate at their pace on their mobile device rather than being tied to a web browser or figuring out which tab they were in.
Score 1 out of 10
Vetted Review
Verified User
I haven't looked into the competitive platforms yet but I will be doing that.
Score 1 out of 10
Vetted Review
Verified User
We have tried a few, but I won't mention them by name. This is a review of Podium.
November 10, 2021
Podium Rocks Communication
used to use "Skipio" for texting and "social climb" for reviews, using all different systems for something one product can do, is just a pain! So it has been FANTASTIC!
We use Podium all day every day and we had to log in to multiple account systems to do all the things that Podium does alone, technically getting reviews on Google, Home Advisor and BBB through Podium is so nice!
We use Podium all day every day and we had to log in to multiple account systems to do all the things that Podium does alone, technically getting reviews on Google, Home Advisor and BBB through Podium is so nice!
July 22, 2021
Podium is an important tool for every business
I haven't seen a comparable product to Podium. They do the best job at this.
July 28, 2020
Podium has increased our business dramatically!
I have never heard of any of these other companies. I met Podium at the Las Vegas Furniture Market Trade Show and signed up right away because I could see the value in it. The sites we see most reviews on are Google, Yelp, and Trip Advisor. I didn't know there were more companies out there so their marketing isn't very good compared to Podium.
We have evaluated multiple smaller companies that do not appear on TrustRadius including Swell, Yext, Solutions by Text, and ReviewInc. We currently utilize Podium for its integrations with our point of sale system and the fact that they have negotiated the cheapest rate on merchant processing fees through stripe as of 7/23/20. We are able to test and implement new strategies so rapidly that it would feel like taking a step backward if we jumped ship even though the per month fees are getting larger than we would prefer.
July 23, 2020
My Podium Review
The other software we have used which I will not name has an incredibly clunky UI that is straight out of the '90s. On top of that conversations are hardly organized making it difficult to manage multiple conversations. Podium is faster, more efficient, easier to learn, and easier to use.
January 14, 2019
Podium Will Get You Results!
We used Reputation.com in the past. We were receiving tons of negative reviews from their email blasts.
December 19, 2018
Best Review Software
Their product is up to date and always improving. The other software we were using was more expensive and ancient in the software world.
July 23, 2018
Try Podium if you want to get 5 star Google reviews!
June 29, 2018
Podium, a 5-Star Review Generator
To be completely candid, I have not used another review software other than Podium. I've worked here for just over 2 years, and our company had just started using Podium. Podium has been useful and successful for our team; therefore, there has not been any reason for me to search for a new company. We are happy with Podium.
December 08, 2017
Podium is effective to
This is the first of its kind we have used for reviews.
November 14, 2017
Podium: The review platform to stand on
- Reputation.com
Very comfortable, however, where Podium offers a flat rate for all of its services, Reputation.com has an "al la carte" approach where you select the services you wish to use.
Examples: Auto-sending review request, responding to messages sent back by customers, in-depth analytics, etc.
Examples: Auto-sending review request, responding to messages sent back by customers, in-depth analytics, etc.
November 14, 2017
Podium gets results and boosts our online reputation
We use Digital Air Strike at our two GM dealerships because it is one of a small list of reputation management companies authorized by GM as part of their SFE program. Digital Air Strike surveys our customers and invites them to write a review about our dealership. It is not as effective or flexible as Podium so we have been using Podium at those dealerships alongside Digital Air Strike. We also recently started a trial use of ReplyPro which is a service that monitors review sites and writes customized responses to positive reviews and suggested responses to negative reviews. I'd like to see Podium add this as part of their service so we can consolidate 3rd party vendors and manage every aspect of online reputation management from one place.