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PointClickCare Core EHR Platform

PointClickCare Core EHR Platform

Overview

What is PointClickCare Core EHR Platform?

PointClickCare provides their cloud-based technology for the senior care industry, the PointClickCare Core EHR Platform.

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Recent Reviews
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Pricing

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What is PointClickCare Core EHR Platform?

PointClickCare provides their cloud-based technology for the senior care industry, the PointClickCare Core EHR Platform.

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is PointClickCare Core EHR Platform?

PointClickCare Core EHR Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(9)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
MDS at Aperion Care use the program to monitor resident health and progress. The billers use the program to bill various billers and track payments/non-payments.
PointClickCare (PCC) is a wonderful program using live data to ensure accuracy of billing, taking into account Medicare and other insurance writeoffs at time of billing, producing a cleaner aging for when the payments do arrive.
  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
  • It would be interesting to allow for a "post cash" aging view, whereby those who post cash can see what the aging will look like once a cash batch is posted. Otherwise, I have no immediate items which could benefit from imporvements.
I would describe the positives as: ease of billing; multiple double-checking mechanisms to properly balance census and cash; clear and simple user interface. One not familiar with AR for skilled nursing facilities can obtain good working knowledge of the day-to-day operations likely in less than a fortnight, and can perform independent of on-hand help in three months.
Billing and Claims Management (5)
56%
5.6
Real-time eligibility verification
80%
8.0
Coding
N/A
N/A
Claims management
100%
10.0
Patient billing
100%
10.0
Financial Reporting
N/A
N/A
Patient Scheduling (5)
N/A
N/A
Rule-based scheduling
N/A
N/A
Automated patient check-in
N/A
N/A
Automated appointment reminders
N/A
N/A
Multi-location support
N/A
N/A
Calendar interface
N/A
N/A
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
N/A
N/A
Charting / document management
N/A
N/A
Templates
N/A
N/A
E-prescribing
N/A
N/A
Fax integration
N/A
N/A
Patient portal
N/A
N/A
Mobile/tablet support
N/A
N/A
Speech recognition
N/A
N/A
Integration with other EMR and PM systems
N/A
N/A
Customization
N/A
N/A
Workflow automation
N/A
N/A
Medical Security and Privacy (4)
25%
2.5
Role-based permission levels
100%
10.0
Data backups and redundancy
N/A
N/A
HIPAA compliance
N/A
N/A
Local mode / networking failsafe
N/A
N/A
Workflow and Scale (3)
N/A
N/A
Task tracking
N/A
N/A
Specialty-specific workflows
N/A
N/A
Multi-office / multi-physician capabilities
N/A
N/A
  • Cannot answer that.
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Tina Hernandez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease of documentation for Activities of Daily Living (ADL)
  • In system Insurance Eligibility
  • In system IRM (CRM)
  • Full clinical chart that speaks to the financial application
  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning.
Billing and Claims Management (5)
78%
7.8
Real-time eligibility verification
100%
10.0
Coding
80%
8.0
Claims management
80%
8.0
Patient billing
80%
8.0
Financial Reporting
50%
5.0
Patient Scheduling (5)
18%
1.8
Rule-based scheduling
N/A
N/A
Automated patient check-in
N/A
N/A
Automated appointment reminders
N/A
N/A
Multi-location support
90%
9.0
Calendar interface
N/A
N/A
Medical Inventory Management
N/A
N/A
Electronic Medical Records (10)
39%
3.9
Charting / document management
90%
9.0
Templates
70%
7.0
E-prescribing
70%
7.0
Fax integration
10%
1.0
Patient portal
N/A
N/A
Mobile/tablet support
80%
8.0
Speech recognition
N/A
N/A
Integration with other EMR and PM systems
10%
1.0
Customization
10%
1.0
Workflow automation
50%
5.0
Medical Security and Privacy (4)
92.5%
9.3
Role-based permission levels
90%
9.0
Data backups and redundancy
90%
9.0
HIPAA compliance
100%
10.0
Local mode / networking failsafe
90%
9.0
Workflow and Scale (3)
26.666666666666664%
2.7
Task tracking
80%
8.0
Specialty-specific workflows
N/A
N/A
Multi-office / multi-physician capabilities
N/A
N/A
Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
2500
Business Office, MDS, Therapy, Dietary, Social Services, Nursing, ADL's
5
Computer literate. Must have super users that are knowledgable in the different area's of discipline.
  • Billing
  • POC
  • Orders
  • Vendor implemented
  • Implemented in-house
  • Professional services company
We used a combination of resources. We did have a core team for setup. For training we used PCC trainer to train some super users then used a professional services company to deliver the training to the end users supported by our own super users.
Yes
PCC recommends phases. I have implemented PCC for two companies. One used the suggested phased approach and the other has used a version of this. My suggestion is to go with PCC's suggested approach. They have the process down, it makes sense and moves forward more fluently than trying to parse it out differently.
Change management was a big part of the implementation and was well-handled
Must have team buy in. The process does not work if not everyone is on the same page and agreeing to the implementation process. Change must be documented. Current workflow prior to PCC and after is a good metric.
  • Computer based training was not always up to date with the new version.
  • Different people learn differently and at different paces. PCC primarily conducts eLearning session. They need to go back to a model where the client has the choice to learn via eLearning or onsite.
  • If you have a Citrix environment. PCC computer based training doesn't always play nice in Citrix. View outside of Citrix.
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Overall great product. Reporting could be much better and they are working on that.
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
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