TrustRadius Insights
Polaris ILS has resolved several business problems that were prevalent in libraries. With its efficient circulation procedures, it has …
Overview
What is Polaris ILS?
Innovative Interfaces headquartered in Emeryville offers Polaris ILS, a library management system.
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- About
- Tech Details
What is Polaris ILS?
Polaris ILS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Polaris ILS has resolved several business problems that were prevalent in libraries. With its efficient circulation procedures, it has made it easy for users to check out books, DVDs, and other materials quickly and smoothly. The software helps libraries centralize patron information, making finding books and materials much easier for librarians. This not only saves time for the staff but also provides a better user experience for patrons who do not have to wait long periods to obtain the materials they need.
Polaris is user-friendly, which makes it ideal for new employees who can contribute to excellent customer service right away. Additionally, the software offers various categories for organizing metadata, making it easier to tag items with tags that are easy to find. Polaris enables libraries to keep track of every patron's account information without hassle and helps reduce overdue books by allowing users to notify patrons when their books are overdue. Moreover, Polaris provides clear reports about collection development through its system administration tasks. In summary, Polaris ILS streamlines library operations, improves patron experiences by simplifying procedures, and allows librarians to focus on other important tasks such as collection development.
User-friendly Interface: Multiple reviewers have praised Polaris ILS's user interface for being easy to use and learn. Some users found it particularly helpful in training new hires, while others appreciated the quick key functions that allow for seamless switching between features. Additionally, librarians found the specificity of the search function and its ability to limit results by branch, collection, or availability very useful.
Versatile Search Function: Many reviewers loved how versatile Polaris ILS's search function is. The program allows searching by various identifiers such as author, barcode, title, first name,last name and offers several options for limiting results based on keywords or other factors. Users also appreciated how clearly displayed results are with information on location and availability.
Great Value: Several reviews noted that Polaris ILS offers a lot of value for what it costs. One reviewer stated that they would recommend it due to its browser-based LEAP system feature which allows librarians to take it with them for outreach purposes. Other reviews mentioned how widely used it is in public library settings and how assistance from local offices adds to its appeal.
Difficulty in correcting mistakes: Several users have reported having difficulties in fixing errors made in Polaris, leading to problems down the line.
Poor search functionality: Many reviewers have expressed dissatisfaction with the search function in Polaris. They report that it requires very specific keywords to find items and lacks a spell-check or similar phrase feature.
Lack of intuitiveness: Users have found Polaris to be unintuitive even after extended use, struggling with finding information and understanding how to navigate the program.